CARLENE SOUSA

FLOWER MOUND, TX ***** • 214-***-**** • ad2dgu@r.postjobfree.com

Professional Summary

Result driven and organized Customer Service Professional with 15+ years of experience in Conflict Resolution, Customer Service and Team Collaboration. Proficient at creating a positive office environment, performing administrative tasks and handling company correspondence. Adept at ensuring customer satisfaction by understanding the individual needs. Skills

Work History

Customer Care Specialist

March 2023- Present : Soft Surroundings, Incorporated Luxury Women’s clothing and Furnishings

Exceeds Personal Sales volume by developing sales strategies, upselling products and providing excellent Customer Service, exceeding sales goals by +120%. June 2005 : Lead Flight Attendant- Envoy Airlines

Directed passenger experience by overseeing passenger interaction and ensuring safety compliance, and enhancing the American Airlines model. May 2016 : Soma, Incorporated

Women’s intimate apparel

Part - time sales associate who exceeded personal sales volume by developing a personal relationship with each client. Provided excellent customer service.

• Excellent communication skills

• Customer satisfaction and detail oriented

• Front office navigation and management

• Responsible money management

• Conflict & Issue Resolution

• Decision-making & problem-solving

• Ability to work independently & collaboratively.

• Organization and Planning

• Highly dependable and trustworthy

• Exceptional Time Management

• Team Building

• Self-Motivated

• Creative

• Flexible

• Microsoft Office

Lead Flight Attendant - American Airlines

Directed the passenger experience by interaction with each person upon entry to the aircraft. Made the customer feel, safe and secure under my care. Abided the American Airlines Code to be the Best Airline to fly.

Real Estate Agent - Keller Williams

Made the customer feel confident in my abilities when purchasing a home by understanding the needs of the client and going the extra mile to fulfill their wishes. Full understanding of the contracts and laws to abide by.

Education

Baylor University, Dallas, TX

Bachelor of Arts - Telecommunications and Broadcasting Certifications Include:

CPR/AED Instruction

Conflict Resolution Instruction

Conscience Bias Training

Global Awareness Training

Safety and Security Training

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