DV Danny Vazquez

Moody, AL ***** 205-***-**** ad2dgt@r.postjobfree.com

PROFESSIONAL

SUMMARY

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Operations Management

Personnel Development

Supply Ordering

Customer Service Management

Payroll Management

Retail Inventory Management

Employee Training

Team Development

Shift Scheduling

POS Systems

Process Improvements

Inventory Management

Customer Response

Opening and Closing Procedures

Performance Reviews

Staff Supervision

Relationship Building and

Management

Staff Management

Cash Management

Loss Prevention Procedures

Friendly and Positive

Policies and Procedures

Store Opening and Closing

Customer Service

WORK HISTORY STORE MANAGER 02/2003 to 04/2023

Goodyear Tire & Rubber Birmingham, AL

Developed a successful employee retention plan, reducing staff turnover rates significantly.

Improved customer satisfaction through staff training in customer service and product knowledge.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees. Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth. Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one. Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Managed inventory control, cash control, and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Assisted with hiring, training and mentoring new staff members. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. Supervised guests at front counter, answering questions regarding products.

EDUCATION High School Diploma 06/1994

Santaluces Community High School, Lantana, FL

Contact this candidate