ADWOA A

NYAMPONG

ad2df0@r.postjobfree.com

301-***-****

Laurel, MD 20707

SKILLS

Customer Service

Video, Unbiased and administering Interviews

Problem-Solving

Data Entry

Verbal and Written Communication

Customer Service, phone

Data Review and Analysis

Team Collaboration

Regulatory Compliance

Computer Skills, Microsoft

Meeting Deadlines

EXPERIENCE

SURVEY INTERVIEWER 10/2022 to Current

SULIT GROUP - Virginia

Used computer-aided telephone interviewing system to record data.

Followed detailed instructions for skip and filter questions to obtain and verify complete and valid information.

Reviewed results for completeness and accuracy before submitting.

Conducted structured interviews and recorded audio.

Customer service

CUSTOMER SERVICE 08/2022 to Current

Shiftsmart - Virginia

Used computer-aided telephone interviewing system to record data.

Coded and inputted survey results accurately to maintain data integrity.

Probed for relevant or appropriate information without influencing responses.

Verified that interviewees completed survey fully before concluding interview.

RESERVATION & TICKETING EXECUTIVE/ 04/2004 to 08/2012

TRAVEL EXCELLENCE - ACCRA, GHANA

Assisted guests daily, providing exceptional service and effective problem-solving.

Trained reservations team of 4 to swiftly respond to email room bookings and keep room inventories accurate.

Strategized with central reservations department to determine new rate plans and organized promotions.

Assisted customers via phone by providing confirmations, answering questions and offering general information.

Researched and resolved customer issues.

Relayed information on availability, pricing and discounts to customers.

Reviewed guest information and payment options, checking for accuracy and completeness.

Recruited and trained new employees to meet job requirements.

rendered Passport services / Protocol /VVIP/VIP SERVICES

SENIOR RESERVATION/TICKETING ASSOCIATE 10/1993 to 04/2004

Lufthansa Airlines - Accra, GHANA

Researched and resolved customer issues.

Relayed information on availability, pricing and discounts to customers.

Assisted customers via phone by providing confirmations, answering questions and offering general information.

Reviewed guest information and payment options, checking for accuracy and completeness.

Maintained client accounts by obtaining, recording and updating personal and financial information.

Processed various forms of payment and applied travel vouchers to help customers obtain tickets.

Transmitted information or documents to customers through email, mailings or facsimile machine.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Printed itineraries and tickets for average of 30 passengers each day.

EDUCATION AND TRAINING

ATLANTIC INTERNATIONAL UNIVERSITY - Honolulu, HI

Bachelor of Science

Cybersecurity, 06/2020

GIMPA - GHANA

Associate of Arts

BUSINESS ADMINISTRATION, 02/2011

REFERENCE(s): Samuel Amoateng, RAPID COURIER

240-***-****

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