Customer Service Home Health

TIFFANY JORDAN-REBOZO

SKILLS

Effective Communication Skills l Problem Solving Skills l Time Management l Point Of Sale Proficiency l Interpersonal Skills l, Time Management l Customer Service l Self Motivated Experience

TEAM LEAD,GPS HOSPITALITY; EASTON, PA-2022-PRESENT

• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

• Resolved customer complaints and issues offered thoughtful solutions to maintain customer satisfaction.

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

HOME HEALTH AIDE, JAMES BASKERVILLE HEALTHCARE EASTON, PA — 2018-2021

• Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.

• Checked vitals signs on daily basis and contacted home health supervisor regarding any patient health concerns or behavioral changes.

RECEPTIONIST, JOSE GORIS, MD FAMILY MEDICINE NEW YORK CITY, NY — 2007-2010

• Independently scheduled and registered patient to ensure minimal waiting time while maximizing efficiency.

• Checked in and checked out the patients ensuring accuracy of patient information as well as completeness of co-pays, charges and insurance information. EDUCATION AND CERTIFICATION

NORTHAMPTON COMMUNITY COLLEGE, BETHLEHEM, PA — 2022-2023 Pathways to Manufacturing Certificate Program, OSHA 10 Safety Certification. General Education Certificate- Ongoing.

Easton, Pa 18042 484-***-**** ad2dem@r.postjobfree.com

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