Customer Service Data Entry
Resume:
Debra Yvonne Ellison
*** ****** ****, *****, ******* 35773
************@*****.***
Objective
To obtain an administrative position in a professional environment that allows me to utilize the education and professional skills I’ve acquired to support the mission of said organization.
Skills
Excellent Organizational Skills
Strong Customer Relations Skills
Computer Proficiency
Data Entry
Zoom
Telephone Answering, 12-Line System
Word Processing
Typing
Filing
Microsoft Teams
Computer: Microsoft Word, Excel, Power Point, Outlook,
Experience
Customer Service Representative (Remote)
Convergent/TSI
Responsibilities in the credit department include taking a high volume of calls, data entry and heavy research. establishing payment agreements, offer excellent customer service, strong computer skills and the ability to navigate through multiple screens. Billing Department responsibilities include reviewing customer billing information, account maintenance, research, forwarding emails and documentation and scheduling appointments.
Customer Service Representative (Remote)
Senture, LLC, London, Kentucky
Responsibilities were to provide inbound and outbound call support to Medicare customers using various web-based systems to answer customer inquiries.
Customer Service Representative
TRC Staffing, Montgomery, Alabama
Responsibilities included managing large amounts of inbound calls in a timely manner; Following communication “scripts” when handling different topics; Identifying customers’ needs, clarifying information, researching every issue and providing solutions and/or alternatives,
Administrator and Instructor
Brighter Hope Christian Academy, Huntsville, Alabama
Administrative responsibilities included handling Accounts Receivables and Accounts Payables; organizing and filing paperwork for a new LLC; creating daily student schedules; prepare and maintain student, employee and business files; interviewing prospective employees; handling incoming and outgoing mail, ordering supplies; typing, filing, copying and scanning. Responsibilities also included instructing students, preparing lesson plans and lunch menus, as well as assisting owner with everyday duties such as responding to email, scheduling appointments, ordering lunch, and running errands. Receptionist duties include answering the phone, calling parents, research and creating documents.
Receptionist
Charles Pitman Injury Lawyers, Madison, Alabama
Responsibilities included extensive switchboard use, greeting visitors, data entry; sorting/distributing incoming mail; preparing outgoing mail, typing; calendar maintenance; copying and faxing, as well as kitchen, conference room and restroom maintenance
March 2023 to present
August 2022 to
September 2022
March 2017 to June 2017
March 2016 to February 2017
March 2011 to November 2011
Education
Business Administration
Virginia College, Birmingham, Alabama
President’s List (2012-2013) Dean’s List (2014-2016)
2012 -2016
Diploma
Cass Technical High School, Detroit, Michigan
1986
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