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TIFFANY

SINGLETON

ad2ded@r.postjobfree.com

313-***-****

Madison Heights, MI 48071

www.linkedin.com/pub/tiffany-bowman-singleton-

mba/b/2a9/88a/

SUMMARY Experienced professional with extensive knowledge in building client relationships, project management, and process improvement. Consistent performance and contribution to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, and excel. Proven success in leadership, operational excellence, and organizational development with a gift for inspiring management and team members to excel and encourage creative work environment. . SKILLS • Managing Accounts Successfully

• Verbal and Written Communication Skills

• Critical Thinking

• Process Resolution & Improvement

• Business Operation

• Project Management

• Leadership

• Teamwork & Collaboration

• MS Office

• Data Reporting

EXPERIENCE CLIENT ONBOARDING & IMPLEMENTATION SPECIALIST II 05/2023 to Current QUEST DIAGNOSTICS - Novi, MI

• Onboard approximately 20-30 new and existing clients monthly; focusing on building client relationships by thoroughly reviewing Master Service Agreements, listening closely to client expectations, and working with internal partners to ensure successful Health & Wellness programs.

• Collaborate with Sales and the Contracting team on strategic client accounts and program information, capturing client requirements and executing internal timelines.

• Consult with clients to gather additional information about their Health & Wellness program needs and develop onboarding plans using a customized approach.

• Serve as a primary point of contact to on-board and support new team members and provide subject matter expertise to internal partners. HEALTH & WELLNESS SENIOR EVENT SPECIALIST 05/2016 to Current QUEST DIAGNOSTICS - Novi, MI

• Develop relationships with premier/strategic clients grossing more than $1M yearly for their Health & Wellness Screening program.

• Identify and evaluate problems with onsite events to locate root causes of concerns and develop strategies for tackling, overcoming, and leveraging obstacles.

• Enhance effectiveness of onsite event program through closely monitoring Quest providers performance, successes, weaknesses, and trends.

• Analyze post-event data to measure success metrics such as participation or ROI generated.

• Train new Health & Wellness Event Specialists.

• Travel to onsite events to supervise staff during events, providing guidance when needed.

HEALTH & WELLNESS CLIENT ENGAGEMENT SPECIALIST 01/2016 to 05/2016 QUEST DIAGNOSTICS - Novi, MI

• Engaged in extensive program management geared towards active growth in participation utilizing marketing strategies.

• Maintained client relationships while implementing innovative and customized setup and support models.

• Demonstrated organizational and project management skills to produce required deliverables by established deadlines.

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• Recommended improvements in products, service, and billing methods to management to prevent future problems.

• Served as a SME to other team members and departments by building expertise and creative solutions in the delivery of services.

HEALTH & WELLNESS IMMUNIZATION STAFFING SPECIALIST 08/2015 to 12/2015 PERSONNEL UNLIMITED/QUEST DIAGNOSTICS - Novi, MI

• Demonstrated organizational and project management skills to staff and coordinate numerous flu clinics in 17 states.

• Used outcome-based metrics to identify areas of improvement, trends, establish deadlines and influence successful results.

• Worked closely with human resources to support provider management and organizational planning.

• Built relationships with independent contractors and staffing agencies to ensure a trusted and credible partnership.

• Balanced competing priorities through deliberate project and time management practices.

• Coordinated with other departments to ensure efficient workflow processes. EXECUTIVE ASSISTANT 08/2014 to 08/2015

VISTA MARIA - Dearborn Heights, MI

• Managed a variety of projects for the CEO, some of which had organizational impact, preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.

• Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.

• Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.

• Designed PowerPoint presentations for monthly divisional meetings with top-level executives.

• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.

BURSAR REPRESENTATIVE (CONTRACT EMPLOYEE) 12/2013 to 07/2014 ACCOUNTING PRINCIPLES, WAYNE COUNTY COMMUNITY COLLEGE - Detroit, MI

• Processed and reconciled accounts payable invoices, ensuring accuracy and compliance with established policies.

• Performed month-end close activities including account reconciliations, accruals, allocations.

• Recorded debit, credit and account transactions in computer spreadsheets and databases.

• Responded promptly to inquiries from students regarding their account balances or billing issues.

• Developed process improvements that increased efficiency and reduced errors in accounting processes.

EDUCATION AND

TRAINING

University of Phoenix - Southfield, MI

MBA

Business Administration, 06/2007

Davenport University - Dearborn, MI

BBA

Business Administration, 12/2003

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