Carrie Amsbaugh

Sebring, FL *****

ad2dds@r.postjobfree.com

+1-863-***-****

Self Motivated customer service specialist with over 40 years in fast paced, team-based environments. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Expertise in delivering support services and resolving customer complaints.

Authorized to work in the US for any employer

Work Experience

Head Cashier

Lowe's Home Improvement - Sebring, FL

March 2022 to Present

• Supervising cashiers making sure the customer is receiving the best experience with their purchases.

• Assist in verifying pricing, and product information.

• I am responsible for preforming over rides on discounted merchandise.

• If I am the opening Head Cashier, I am responsible for getting the registers ready for the store to be opened, and if I am the closing Head Cashier I am responsible for closing out the registers and delivering the cash from the tills to the Cash Office for the managers to count.

• Other responsibilities are to make sure all the cashiers are current on their continued store training, restocking endcaps and making sure pricing is correct around the register areas for upselling purposes.

• Also responsible for making sure inventory quantities are correct.

• Trained in Cash office preparing deposit for Manager to verify Store Manager

Dollar General - Sebring, FL

March 2017 to March 2022

• 33876

• Manage staff of 12 associates

• Assign employees to specific duties to best meet the needs of the store.

• Instruct staff on appropriately handling difficult and complicated customers.

• Hire, train and evaluate personnel.

• Increased profits through effective sales.

• Report to the GM regarding all store and staff issues.

• Trained and developed new associates on POS system.

• Generated repeat business through exceptional customer service.

• Counted cash drawers and made bank deposits.

• Reordered inventory when it dropped below predetermined levels.

• Examined merchandise to verify that it was correctly priced and displayed.

• Planned budgets and authorized payments and merchandise returns.

• Inventory receiving

• Prepared payroll for processing thru Main office Store Manager

Usher Furniture - Sebring, FL

March 2003 to March 2017

• 33870

• Manage staff of 3 sales associates, 2 warehouse drivers

• Assign employees to specific duties to best meet the needs of the store.

• Instruct staff on appropriately handling difficult and complicated sales.

• Hire, train and evaluate personnel in sales and marketing.

• Increase profits through effective sales training and troubleshooting profit loss areas.

• Report to the Owner regarding all store and staff issues.

• Trained and developed new associates on POS system and key sales tactics.

• Implemented a new ordering process and identified poor work habits to improve process

• effectiveness.

• Generated repeat business through exceptional customer service.

• Counted cash drawers and made bank deposits.

• Reordered inventory when it dropped below predetermined levels.

• Examined merchandise to verify that it was correctly priced and displayed.

• Planned budgets and authorized payments and merchandise returns.

• Inventory receiving

• Prepared time cards for owner, before I cut payroll checks Service Writer

Desmond Auto Sales - Colchester, CT

February 2000 to June 2002

06415

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Politely assisted customers in person and via telephone.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Built long-term customer relationships and advised customers on purchases and promotions.

• Routinely answered customer questions regarding merchandise and pricing.

• Possessed the knowledge to advise customers on their present and future automotive repair needs to keep their vehicle running properly.

• Prepared daily reports and bank deposits

• Dispatched Service vehicles for Auto clubs and State police

• Invoiced Vendors for Services rendered

• Cashed out customers for services rendered

Office Manager

Coastal Auto Recovery/Mr. Lockout - Colchester, CT September 1996 to February 2000

06415

• Answered an average of 100 calls per day by addressing customer inquiries, solving problems and

• providing new product information.

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Described product to customers and accurately explained details and care of merchandise.

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Politely assisted customers in person and via telephone.

• Updated Vendors regarding the progress of their accounts, obtained new information on customer

• whereabouts and/or leads in finding vendors collateral

• Skip Tracing

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Routinely answered customer questions regarding merchandise and pricing.

• Assisted in the Repossession of Vendors collateral

• Reported Repossessions to proper authority

Education

High School Diploma

Rancho High School - Las Vegas, NV

1983

Skills

• Excellent customer service skills (10+ years)

• Customer relations (10+ years)

• Customer-oriented (10+ years)

• Detail-oriented (10+ years)

• Outstanding Communication Skills (10+ years)

• Professional Customer Interactions (10+ years)

• Generated Repeat Business (10+ years)

• POS systems (10+ years)

• Merchandising (10+ years)

• Bank deposit procedures (10+ years)

• Goal-oriented (10+ years)

• Mathematical aptitude (10+ years)

• Opening and closing procedures (10+ years)

• Cash Handling (10+ years)

• Store Management Experience (10+ years)

• Management (10+ years)

• Sales Support (10+ years)

• Pricing (10+ years)

• Retail Management (10+ years)

• Payroll

• Filing

• Food service

• Account management

• Accounts receivable

• Typing

• QuickBooks

• Data entry (10+ years)

• Upselling

Certifications and Licenses

ServSafe Food Handler

Assessments

Office manager — Proficient

May 2021

Scheduling and budgeting

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient May 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Administrative assistant/receptionist — Proficient March 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Spreadsheets with Microsoft Excel — Completed

May 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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