Helen Crowell

Dallas, TX *****

ad2ddi@r.postjobfree.com

+1-469-***-****

PROVEN LEADERSHIP PATIENT CARE MEDICAL ASSISTANT Accomplished and motivated leader with years of experience and education in healthcare operations, strategic vision, organizational effectiveness, critical thinking, innovative solutions, and multifaceted collaboration in fast-paced environments. Assist in defining vision, developing strategies, and driving continuous improvement. Career track includes contributions to high-performance work cultures with a demonstrated ability to partner throughout all levels of the organization. Authorized to work in the US for any employer

Work Experience

Payroll Specialist

RemX Specialty Staffing - Dallas, TX

June 2023 to Present

Analyze reimbursement from government, private, and commercial payers, and negotiate optimal contract terms with insurance payers/insurance companies. Customer Service Representative / Adjudicator

MARYLAND DEPARTMENT OF LABOR UNEMPLOYMENT INSURANCE DIVISION - Baltimore, MD August 2020 to March 2023

· Handling all incoming phone inquiries assisting clients with unemployment benefits as needed.

· Ensured proper approval and processing of unemployment benefit applications.

· Audited and reviewed missing cases needing further information.

· Successfully approved final stages of all paperwork ensuring all clients receive proper benefit payments.

· Collaborated with a talented and diverse team to streamline operations and drive consistent communications.

Patient Care Coordinator / Medical Assistant

RESOLUTION CARE - Eureka, CA

March 2022 to February 2023

· Ensure comprehensive handling of incoming client and patient inquiries, troubleshooting issues and concerns until resolution.

· Manage triaging of patients to appropriate rooms per diagnosis.

· Order medication for patients in collaboration with medical professionals.

· Oversee documents, records, and sensitive filings per HIPPA regulations.

· Plan all logistics for scheduling of appointments and transportation as needed.

· Serve as Care Coordinator for the team in collaboration with a diverse group. Customer Service Representative

STITCH FIX - Dallas, TX

January 2016 to July 2020

· Served as first point of contact to greet and welcome guests and provide a positive experience.

· Checked all clothes for damages, working with clients to ensure proper operations.

· Shipped and received a wide variety of orders per client specifications.

· Answer all correspondence providing appropriate service as needed.

· Utilized proven and demonstrated knowledge of the field to troubleshoot issues and concerns until resolution.

Education

Certification

THE COLLEGE OF HEALTHCARE PROFESSIONALS

Skills

• Organizational Effectiveness

• Communications

• EMR Systems

• Interpersonal Skills

• Venipuncture

• Insurance Operations

• Complex Problem Solving

• Vaccinations

• Relationship Management

• Patient Care

• Stocking

Medications

• Medication Administration

• Team

Leadership

• Vital Signs

• Strategic Vision

Certifications and Licenses

CPR Certification

AED Certification

Certified Medical Assistant

BLS Certification

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