AS

OBJECTIVE

Dedicated and experienced Sales Strategy Professional who excels in project management, needs

analysis, product implementation and risks assessment. A persistent,

creative leader and team player who learns quickly, multi-tasks, and builds strong work relationships.

SKILLS

Competent in CRM management,

sales operations and enablement, reporting, and process management. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

ALIECE STEWART

CLEVELAND, OH

216-***-**** ad2dd8@r.postjobfree.com

EXPERIENCE

Informa Markets

Sales Operations Manager July 2020- Present

Optimize overall sales processes within CRM (Salesforce), promote cross-functional partnership and buy-in, and ensure smooth cross-team communication, all while reducing friction and identifying any potential conflicts of interest across the global team.

In partnership with CCO, I coordinate with Sales leaders to translate business and sales strategies into operational excellence, related to: Salesforce reporting and dashboards, Sales support, additional revenue opportunities, simplifying and streamlining customer communications, highlighting areas for Marketing, Sales Operations, Product, Content and Sales alignment.

Lead cross-functional projects to support sales and service process optimization end to end. This includes qualitative and quantitative analysis, project management, thought leadership, solution innovation, and change management process improvements

Ensures the accurate creation and distribution of sales pipeline reports and forecasting analysis. Recommends and designs revisions to existing reports and development of new reporting tools as needed.

Grainger

Field Account Executive April 2019-July 2020

Built relationships with 80+ clients within assigned territory to understand their business and recommended product offerings, resulting in $2.5M in annual revenue.

Monitored market conditions, product innovations and competitor activity, and identified areas to better service the customer.

Utilized Salesforce CRM to effectively generate accurate sales forecasting, develop territory planning strategy, and produce detailed client reporting.

Exceeded 100% to goal in 2019 representing a 33.5% increase over prior year

Wireless Environment/RING

Operations Manager April 2016- April 2019

Developed new markets through proactive sales efforts including social media campaigns, sales presentations, trade show participation and targeted advertising.

Functioned as the subject matter expert on reporting, processes and data analytics used by our business partners Amazon, Walmart, Home Depot, and Lowes and reported out to internal teams on customer feedback.

Worked with VP of Sales on daily responsibilities such as pulling competitive analysis reports, revenue projections, sales forecasting, and inserting client orders and inventory in NetSuite.

Human Arc/Centauri Health

Team Leader September 2014- April 2016

Led a team of 21 Patient Service Reps and ensured that all key metrics of performance were met and exceeded.

Provided ongoing coaching, training, and performance management and developed comprehensive action plans for areas of opportunity.

Developed and provided regular operational, financial, and statistical reports to executive leadership team.

Human Arc/Centauri Health

Patient Service Representative March 2012- September 2014

Managed accounts and grew business relationships with client representatives within the second largest healthcare system in Cleveland, OH.

Exceeded all quotas, achieving 115% of goal, through resurrection of dormant accounts and winning back business previously lost to competitors.

Recognized as top performing PSR and achieved “A+ Player” status in 2013 and 2014.

EDUCATION

BACHELOR OF SCIENCE – BOWLING GREEN STATE UNIVERSITY 2005-2010 3.3 GPA

MASTER OF BUSINESS ADMINISTRATION– Ursuline College 2014-2016 3.7 GPA Focus: Business Management

VOLUNTEER EXPERIENCE OR LEADERSHIP

ALPHA KAPPA ALPHA SORORITY INCORPORATED- MEMBER SINCE 2007.

THE LINKS INCORPORATED- MEMBER SINCE 2020

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