JUSTINE POCHEL

ad2dbz@r.postjobfree.com

608-***-****

**** * ******* *******, ******** 60641

I enjoy challenges and rising to meet needs. My hands-on experience and work ethic keep me motivated and thriving. Accountability is a high priority. Hardworking, reliable hospitality supervisor with strong ability in guest and crew relations. Offering results in cleanliness scores, training and safety guidelines. Highly organized, proactive and punctual with a team-oriented mentality.

Experience

Fraternal forest school

Play lead

03/2021-10/2023

Outdoor all weather play school.

Lead playgroup and youth workers through forests, teaching sustainable relationships through the importance of play.

All weather work, created lesson plans, adhered to schedule, cpr certification.

Hyatt On Main Green Bay Green Bay, WI

Rooms Supervisor

06/2014 -01/2021

Communicated and collaborated with front desk and maintenance teams and staff memberssee to standardize processes and ensure smooth workflow throughout shifts.

Highlighted operational priorities with staff members and follow ups to ensure high-level performance.

Mentored staff members on exemplary customer service to promote loyalty and retention of staff and guests.

Assigned daily tasks to employees to manage resources and meet check in times.

Collaborated with multiple departments to maximize workflow and efficiency for large group and high profile arrivals and departures. Supervised facility operations, including preventive maintenance of rooms/public areas, employee tasks and performance adherence to brand and safety standards.

Drifter Restaurant and lounge Gary, IN

Dining Room Manager

04/2010 - 04/2013

Fielded complaints from customers and corrected issues with both front of house, kitchen staff and foods.

Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.

Maintained presence on the dining room floor and assisted team to support. Scheduled front of house staff to open, close and work dining room floor daily.

Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items. Adhered to and enforced health and safety standards regarding food preparation, serving and storage.

Reported staff performance, overall dining room needs and special events information to the Food and Beverage Director.

Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized wait stations, dining room and beverage cove.

Education and Training

Atturbury Job Corp Atturbury In

High School Diploma

1999

Accomplishments

Hyatt-Created a highly effective new inspection protocol that significantly impacted efficiency and improved operations. Promoted to inspector due to ability and consistently achieved rooms goals.

Promoted to rooms supervisor due to work performance and understanding of property goals.

Accreditations-

White bison wellbriety trainer

Mothers of tradition facilitator

Skills

Time management

Cashiering

Employee performance evaluation

Safety protocols

People skills

Conflict resolution

Awards

2 Hyatt all star awards. All star is a yearly award. Associate nominated and executive picked. The The Fred Rodgers award which is for staff and community engagement.

References

Anthony Tamez

Constituent Service Clerk 33rd ward

312-***-****

Brandon Gerboue

Director of Housekeeping,

Great Wolf Lodge, Bloomington MN. 360-***-****

Janie Brass

Director Fraternal Forest

773-***-****

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