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Anjum Mulla

Location: Michigan

‘ell: 949-***-****. Email: ad2dbt@r.postjobfree.com

PROFILE

Customer focused professional with over 15 years of experience providing award winning customer ser

recognized as a results-oriented individual who enjoys challenges and takes pride in helping people's success

and happiness creating competitive advantage for the organization and businesses in the market place.

HIGHLIGHTS

Customer Relationship _Effective Communication Continuous Improvement Teamwork

Safety and Quality First Creative Problem Solver Ethics and Empathy Adaptability

Time Management Critical Thinking Detailed Oriented Documentation

EXPERIENCE

National Heri higan (Paraprofessional) 1017-118

‘+ Worked with schoo! team members to developed strategies that lead the student to control their behavior and be successful

‘+ Educated students with challenges to perform independently to achieve success in education using too's and strategies:

‘+ Established strong relationship with co-workers and students’ parents to learn, pian and implement for positive outcomes

erica, California (Senior Teller) 06/06 — 06/15

‘© Bulld developed and maintained partnership with team mates and specialist to maximize effectiveness and serve customers

{Resolve issues and problems with customer's accounts and answer inquinies related to bank accounts and provide guidanco

‘Managed ordering cash supply, ling necessary paperwork, Key and combo logs and maintained accuracy for auditing files

+ Provided excellent customer service for checking and savings accounts, explained and referred bank products to benefit

‘customer needs. Ensured complance wih al internal contrals and establish policies and procedures

‘+ Managed ATM functions, replenish accounts, service debit cards and ensured transaction accuracy inthe customer account

2 Pertormed opening & closing procedures ofthe bank. Balancing currency, coins & checks inthe cash drawers end of the shift

Followed bank policies and procedures end applied a high degree of accuracy to process transaction in a timely manner.

Ensure exceptional customer service were mel and maintained

St 's Hospital, Florida ient Care Technician) 07/05 — 08/05

‘* Performed patient care assignment, delivered care based on educational and developmental needs, age and standards of

‘care. Provided excellent care according to established procedures and protocols

‘+ Provided on-time & accurate documentation of patient care in patent chart (checked vial signs, Foley bags, etc). Remeined

‘ert to change in patent condton reported fo RN/LPN for any specific signs and symptoms for further assessment

‘+ Completed assignments & dolegoted responsibilities as needed within established time frame, interacted professionally with

‘co-workers and remained flexible in work assignments

N 93/03 - 07/03

. Performed assignments from RN, assisted with AM care for assigned patient and at any time during the shift when beneficial

for the patient (check BP. tomperature, pulse etc)

._ Picked up blood product rom blood benks and emptied Foley bags. Updated RIN for situation which needs further attention

Nations Bank, Florida (ATM Teller) 08/98 - 03/01

"Processed various account transactions, prepared cashiers’ check, exchanging foreign currency, ordering bank cards and

‘cash advances, reconcile and deposit dally funds, Execute signature functions and provide input for system enhancement

Recount auditing & balancing on a daily basis. Verifying balances. on accounts and responsible for placing accounts on Mold

Eckerd Pharmacy, Florida (Pharmacy Technician) 05/96 ~ 08/98

‘= Streamlined Pharmacy computer program including patient data, reducing administrate work by 30%. Mar wentor

‘medication and ullized computerized pharmacy systems to type and fil prescripons. “i eee ee

‘+ Priced and organized incoming stocks, prepared invoices for payment and interacted with pharmaceutical representatives

Elmhurst Hospital, New York (Physical Therapy Assistant) 12/94 ~ 12195

‘+ Volunteered with physical therapist in assisting patients to stand, sit and provide assistance with patient care syster/process

‘Provided dental assistant at Dr. Edward Roth, DDS Flushing NY. Assisted dentist while they performed dental activites

‘+ Sterilized dental equipment’, kept inventory & performed pre-work on dental assignments ensuring quality work services

EDUCATION: AS (AA) in Nursing, Tampa, FL - May 2002

Bachelors in Biology, University of South Florida, FL - May 1998

STATUS: US Citizen

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