Customer Service Representative
Resume:
India McCants
**** ********* **.********* ** **294
*****.********@*****.***
OBJECTIVE
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
EDUCATION —
EXPERIENCE
Martin Luther King High School Georgia State College - Currently still attending.
KEY SKILLS —
Proficient in Microsoft Word and computer applications
Self-starter, able to work in a fast-paced environment.
Excellent communication skills both oral and written
Works well independently and as a team
Organization.
Time management.
Interpersonal skills.
Written communication.
Verbal communication.
Attention to detail.
Microsoft Word, PowerPoint, and Excel.
Adaptability.
Copart Inc 2022-2023
Customer Service Representative
Receive and process payments.
Update lot (vehicle) notes in the system.
Answer multi-line telephone in, a professional manner.
Use company resources to gather information and offer solutions to meet customer needs.
Contact clients to obtain vehicle pick-up information.
File documents according to criteria.
Process mail incoming and outgoing per criteria.
Read and interpret various reports and documents.
Proper completion of sale documents.
Other duties as assigned., Proper completion of sale documents, other duties as assigned.
US Services 2021-2022
Administrative Assistant
Provides administrative support to ensure efficient operation of the office.
Answers phone calls, schedules meetings and supports visitors.
Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.
Exhibits polite and professional communication via phone, e-mail, and mail. Supports the team by performing tasks related to organization and strong communication.
Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
Provides information by answering questions and requests.
Adecco Staffing 2020-2021
Warehouse Associate
Perform stock keeping, picking, packing, and shipping activities.
Enter order receipts into the computer system and perform the verification of purchased products.
Placed received materials into proper warehouse storage locations, and pull, pack, weigh, and label materials for shipment.
Masis Staffing 2019-2020
Office Internship / Promoted to Talent Acquisition.
Greeting visitors and accepting deliveries.
Handling incoming calls and operating a switchboard.
Maintaining office directories.
Assisting other administrative staff with overflow work, including word processing, data entry, and research.
Onboarding Specialist.
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