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Customer Service Legal Assistant

Location:
Cromwell, CT
Posted:
January 01, 2024

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Resume:

* * * * *

FRANCESCA JEROME

* ***** ***** • Cromwell, Connecticut 06416

860-***-**** (Cell) • ad2da7@r.postjobfree.com

https://www.linkedin.com/in/fran-jerome-42a96822

PARALEGAL / FACILITIES MANAGEMENT / DIVERSE BUSINESS SKILLS CAREER OVERVIEW

Consistent record of productivity and professionalism in highly visible positions. Demonstrated performance excellence in rapidly growing environment, managing priorities and timelines while taking on multiple projects simultaneously. Adherence to world class standards of operational efficiency, accuracy and superior service in a technology driven company. Proven ability to deliver projects - on time, under budget and with high quality results. Superior customer service skills and attention to detail. CORE COMPETENCIES

• Executive Support • Workplace Safety • Workplace Security • Quality Standards • Drafting Contracts • Regulatory Compliance • Process Improvements • Expense Management • Accounting Principles • Database Management • package handling

EXPERIENCE

Federal Express Ground, Middletown, Connecticut 2023-Present A National company providing shipping service to US and Canada.

Package Handler

Provides dependable, on time service to all areas of shipping as needed, including loading, unloading and small package handling. Able to lift weights up to 70 lbs. Works well with others and is dedicated to providing great service.

KBE BUILDING CORPORATION, Farmington, Connecticut 2023-2023 A Connecticut company, privately- owned. This company is a commercial construction company in business for over twenty years with four offices in the United States, providing commercial building projects, build-outs, remodeling, new construction, State of Connecticut projects, including buildings, roads, healthcare facilities and schools to give a few examples.

Legal Assistant

Assisted the General Counsel and Legal department on day-to-day scheduling, preparing reports, electronic filing, database management, filing annual reports, renewing licenses, updating changes with logistics (address changes), communicating internal and external through emails, contract preparation and modifications, notarized documents and company volunteering. AHLSTROM NONWOVENS LLC, Windsor Locks, Connecticut 2021-2023 A Delaware company, privately- owned, with the parent company located in Helsinki, Finland, Ahlstrom OYJ. This company is a manufacturing company in business for over fifty years with plants all over the world, providing 2 P a g e

commercial sales of Medical supplies and materials, like gowns, caps, blankets, surgery tools packaged, food packaging, filtration, building materials and technical materials. Intellectual Property /Legal Assistant

Supports Legal and Intellectual Property groups with database management for over 1,100 trademarks, and about 800 active patents, legal documents such as powers of attorney, confidentiality agreements, notarizing documents, supporting the legal team with apostilles and company annual filings and processing invoices for both areas. Providing annuity instructions to the providers, updating database, promptly getting any invoices processed and coded, document filing and storage, and correspondence for internal and external clients. Maintaining quarterly reports for the IP team executive team. Create and manage the invention disclosures as they come in. Provide awards for new inventions that have a first grant to internal inventors. Also works on special projects as assigned by the Vice President of Intellectual Property or the General Counsel and Secretary of the company. Maintains a claims register for all claims against or to the company. Also assists internally for company seals, and notarizing. KAHN INDUSTRIES, INC. Wethersfield, Connecticut 2016-2021 A privately-owned manufacturing company in business for over fifty years, providing sales of dynamometers, hygrometers, sensors, and other services including repairs, overhauls, spare parts, recalibrations and commissioning to various global and domestic industrial and military customers. Sales /Engineering Administrative Assistant

Supports the Executive/Sales/Engineering teams and exercises timeliness accuracy, highly focused and proficient detail orientation for sales quotes, contracts and technical/ proprietary agreements, shipping documents including bills of lading, shipping and customs documentation per contracts or as required by laws pertaining to exporting. Other duties include organizing and maintenance of all files. All travel arrangements for the executives, engineering and sales staff. Provide training to new employees with phone system. Provide administrative scheduling for phone coverage, workflow and providing. Open, sort and distribute mail. Also responsible for updating and maintaining sales and billing through QuickBooks for billing and receiving of payments, order acknowledgements and correspondence to customers and representatives, and providing status/lead time updates to customers and problem resolutions, as needed.

KAMAN INDUSTRIAL TECHNOLOGIES, Bloomfield, Connecticut 1999 - 2016 A diversified and publicly traded company providing complex industrial products and services to global industrial market; annual sales $1B.

Administrative/Facilities Administrator 2006 - 2016 Exercised significant autonomy with the successful completion of facility projects. Operated within the capital budget on each project. Communicated status of projects to internal stakeholders. Proceeded to correct any issues that arose at any location nationwide as necessary.

• Independently drafted and negotiated standard vendor contracts, correspondence and other documents. • Researched each state’s requirements, ensured compliance; required high degree of accuracy, quality and precision.

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• Continuously assessed internal business processes and recommended actions, improving efficiency and reducing costs.

• Worked with stakeholders and cross-functional teams in 250+ locations on facilities management issues, including worker safety, security, contract administration, audits and policy

/ procedure development. • Assisted the General Ledger Department, led, and coordinated projects ensuring compliance. • Handled sensitive corporate information and maintained strict confidentiality.

Executive Administrative Assistant 1999 – 2006 • Managed and coordinated company events

• Compiled expense reports, and other reports and presentations as requested. Provided high-level administrative support to senior management in fast-paced environment.

• Prepared and proofread legal documents for executives. Notarized documents as required. • Provided company-wide communications.

• Managed conference rooms and arranged for corporate meetings.

• Negotiated with vendors, made travel arrangements, ordered supplies, and maintained files and databases. • Provided high-level administrative support to the President and 3 Vice Presidents, 2 Directors and a manager.

UNITED WAY OF THE CAPITAL AREA, Hartford, Connecticut 1996 - 1999 Community Services Assistant - Provided comprehensive organizational and administrative support to one of the country’s most respected non-profit organizations. Planned and scheduled meetings, took minutes and maintained spreadsheets and databases. Assigned work; trained and supervised volunteers. BANK OF AMERICA (formerly NORTHEAST SAVINGS, F.A.) 1988 - 1996 Quality Control Technician; Document Control Technician and Secretary II - Reviewed documents for accuracy initiated steps to correct issues, provided monthly compliance reports. Supported senior executives with administrative duties. Advanced to roles of increasing responsibility. EDUCATION AND PROFESSIONAL DEVELOPMENT

Associate in Science (AS), Paralegal Studies, 2015 Alpha Beta Gamma International Business Society, Dean’s list and President’s list Manchester Community College, Manchester, Connecticut Notary Public - State of Connecticut (commission expires 11/30/2024) Technology and Training - Microsoft Suite 365 (Word, Excel, Access, MapPoint, Visio, Outlook); Microsoft Teams, IP Management System, Efecte, SAP, Basware, ADP, Sharepoint, Survey Software Zoomerang; PageMaker, Coda Financials 7.3 for accounting; Sonitrol Advantage Access, Sharefile, One Point, Adobe Pro; Quickbooks 2019 Foxit Phantam, InDesign



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