Customer Service Manager
Resume:
Lori Meyers
Customer Service Manager
Naples, FL
ad2d8y@r.postjobfree.com
Client Service Management
Engaging, charismatic, and detail-oriented professional, exerting ambitious performance in an individual role exerting leadership characteristics as an innovative, empathetic, creator of a proficient, successful cohesive culture.
• Key Qualifications —
Effective communicator and strategist with the capacity to use creativity to determine the best course of action for the business through skills that transfer across multiple industries and positions. Analytical professional with excellent computer skills; skilled in database management, Google Teams, Microsoft Office, Oracle,
and Salesforce, EMR
Collaborative team-player with high emotional intelligence and integrity, known to contribute to success with impressive skills in identifying areas for growth. Adept at excelling under pressure in a fast paced environment.
Goal-driven leader focused on organizational values. A proven ability to create and implement marketing policies and manage cost control. Authorized to work in the US for any employer
Work Experience
Client Service Manager
Hope on the Coast - Remote
January 2018 to Present
Responsible for account management, new client sales and retention, Negotiating company contracts. Solution implementation based on customer expectations. Ensure that projects are completed on time and on budget. Plan, manage and execute all events and fundraisers. 50% travel. SaaS, Data entry, CRM, Microsoft Office, Oracle, Zoho Books SERIO CONCRETE
Naples, Florida
CUSTOMER CONSULTANT
2011-2016
Captured substantial gains in efficiency and productivity with operations management, increased sales with design consulting, remodeling, and project management. SaaS, Quickbooks SalesForce, Estimates and Invoices . Handled all aspects of licensing, insurance and permits. THE STANDARD
Fort Myers, FL
PARTNER and MANAGER
2015 to 2022
Established a strong foundation for success through effective operations management. One of 3 partners in this restaurant chain. Maximized productivity with successful management of people skills, inventory, and cost controls. Contributed significantly to increased revenue by ensuring quality customer service. Regional Manager
Delray Plants, Tropicare Division - Venus, FL
January 2007 to December 2014
Demonstrated insightful leadership and enhanced clarity of mission by coordinating production, merchandising, and sales. Managed accounts with Home Depot in Kentucky, Indiana, Illinois, Florida, Georgia, and Alabama: 55 Stores and over 80 subordinates. Selected contributions:
Provided insightful vision and guidance by planning, giving direction, excellent communication, and goal setting. Increased corporate visibility and stature by enhancing the company’s reputation for friendliness, approachability, creativity, flexibility, and salesmanship. Delivered transformative innovation by implementing a program was developed nationwide and continues presently. Education
Bachelor of Arts in Leadership and Management
Florida SouthWestern State College - Fort Myers, FL January 1994 to January 2010
Skills
• Mac and Windows
• Zoho
• Microsoft Office Suite
• CRM
• QuickBooks
Salesforce
• Quality Assurance
• Program Development
• SAP Collections and Dispute Management
CPR
• Oracle
• Business Requirements
• Application Development
• Operations Management
• Human Resources Management
• SaaS (5 years)
Certifications and Licenses
Life Coach
March 2020 to March 2025
CPR Certification
January 2023 to January 2025
Counseling Certification
March 2020 to March 2025
ServSafe Manager
March 2023 to March 2027
Assessments
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
November 2023
Responding to customer situations with sensitivity Full results: Proficient
Project timeline management — Proficient
June 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient December 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Teamwork: Interpersonal skills — Proficient
November 2022
Responding to challenging team situations at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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