Post Job Free

Resume

Sign in

Customer Service Communication Skills

Location:
Seattle, WA
Posted:
January 02, 2024

Contact this candidate

Resume:

JACKIE HUNT

SEATTLE, WA *****

865-***-**** - ad2d8x@r.postjobfree.com

PROFESSIONAL SUMMARY

Ability to respond professionally to complaints/inquiries from colleagues and customers. Possess excellent organizational and communication skills in both interpersonal and group settings. Proven ability to handle various and multiple projects. Ability to work well under pressure. Ability to grow positive relationships with clients and colleagues at all organization levels. Experience in documentation such as Good Laboratory Practices (GLP). Forklift Certified. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

ACCOMPLISHMENTS

Awarded the Customer Service and Supportive Award

SKILLS

Safety Awareness

Problem-Solving Ability

Mechanical Expertise

Daily Cleaning and Sanitation

Equipment Repair

Facility Upkeep

Organizational Abilities

Records Review

Customer Service and Assistance

Issue and Complaint Resolution

WORK HISTORY

12/2022 to 11/2023 Comparative Medicine Specialist Duke University Medical Center – Durham, NC

Ensured health and well-being of laboratory animals by providing food, water, clean housing, enrichment, and socialization as per Standard Operating Procedures Sanitized animal enclosures

Ensured facility was inspection-ready at all times worked with NHPs, including tree shrews, marmosets, and baboons, rabbits, mice, dogs, and pigs

maintained equipment by ensuring it was in proper working order and fixed equipment that was not by replacing castors, performing preventative maintenance, etc.

sanitized equipment

10/2021 to 10/2022 Forklift Driver

Nissan – Smyrna, TN

Loaded and unloaded freight in safe and secure manner Handled multiple tasks simultaneously to maximize work efficiency. Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Transported goods between warehouse locations according to shipment and storage needs.

Moved freight throughout the warehouse and/or production lines Checked freight and equipment for damage

Kept warehouse in clean and orderly manner

01/2021 to 07/2021 Maintenance Technician

Red Stag – Knoxville, TN

Maintained equipment as necessary, cleaned floors using floor cleaner, power washed buildings

Troubleshot equipment breakdowns and performed preventive maintenance. Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Followed safety protocols to minimize workplace accidents. Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures. Inspected and maintained equipment to keep items in top working condition. Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

Installed new locks, door handles, and door closers. Monitored and documented work performance in maintenance logs in compliance with company guidelines.

Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.

Performed electrical and mechanical repairs of production equipment to minimize downtime.

Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.

Developed and implemented strategies to improve maintenance processes. Followed instructions from supervisor regarding daily job tasks and duties. Performed preventive maintenance and repairs on various types of equipment. Replaced worn or broken parts on machines and equipment. Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.

Repaired and replaced pumps, valves and motors.

Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.

Executed tasks within time and budget constraints. Rewired and replaced faulty electrical components in equipment. Positively engaged with customers and maintained professional appearance as company representative.

Detected and repaired machinery faults using electrical and manual testing methods.

Safely and effectively handled wide range of cleaning products and solutions. Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.

Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

Diagnosed and repaired complex mechanical and electrical systems. Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.

Operated varied hand and power tools to complete repairs. Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.

Wrote and revised maintenance procedures.

Trained employees as needed

Modified equipment as assigned to support a culture of continuous improvement 01/2019 to 01/2021 Inventory Clerk

CSL Plasma, Kelly Services – Knoxville, TN

Loaded and unloaded trucks using motorized material handling equipment Assisted with daily activities pertaining to shipping and receiving, physically moved and maintained flow of materials and products following established procedures and strict regulations

Identified and reported errors, procedure exceptions, and safety hazards. Completed physical inventory counts each month.

Recorded information, shortages, and discrepancies to keep records current and accurate.

Maintained inventory count, tracked usage, and documented variances. 04/2018 to 12/2019 Electrician Apprentice

Shamrock Electric

Installed electrical wiring commercially and residentially Pulled wire through conduits and through holes in walls and floors. Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.

Organized materials and tools in to maintain clean and neat work areas. Understood and used proper tools and equipment to install and maintain electrical systems.

Followed all safety procedures and guidelines to promote safety while working on electrical systems.

Checked and performed electrical wiring through conduits and holes in walls and floors.

Identified and studied electrical problems to determine correct solutions. 04/2018 to 10/2018 Forklift Driver

Westrock Recycling – Knoxville, TN

Loaded and unloaded trucks using forklift

Handled multiple tasks simultaneously to maximize work efficiency. Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Transported goods between warehouse locations according to shipment and storage needs.

Completed regular checks of incoming freight in staging area each day. Checked items against documentation for accuracy.

Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.

01/2017 to 10/2018 Supervisor/Custodial Engineer

Hart to Heart Cleaners, LLC – Durham, NC

Cleaned commercial buildings, stocked supplies, ordered supplies, Engaged in disciplinary process as necessary to include employee termination Replaced and refilled paper towel and toilet paper dispensers for users convenience.

Emptied trash cans and recycling bins to keep building clean and free of germs. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Followed safety protocols and safe use of protective gear to prevent injury to self and others.

Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

01/2001 to 10/2018 Research Technician

UNC at Chapel Hill – Chapel Hill, NC

Provided husbandry to animals

Sterilized equipment, cleaned facility, maintained equipment and facilities, Performed all duties in accordance with state and federal laws as well as standard operating procedures, acted as a point of contact for the customer groups Trained employees as requested

Performed preventative maintenance on equipment such as rack washers, tunnel washers, bottle washers, and autoclaves, fixed racks and carts when broken Kept work areas extremely clean and sanitized properly to avoid errors in research. 01/1992 to 01/2001 Cage wash/Husbandry Technician

National Institutes of Health, NIH – Durham, NC

Provided husbandry to animals, sterilized equipment, cleaned facility Maintained equipment and facilities

Worked according to state and federal laws and all standard operating procedures Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

EDUCATION

1984

J.F. Webb High School - Oxford, North Carolina



Contact this candidate