Skye Washington

CSR

Cross Roads, TX *****

ad2d7w@r.postjobfree.com

+1-407-***-****

Flexible and adaptable medical professional with a track record of maintaining positive relationships with customers, manufacturers, medical professionals, healthcare organizations and insurance providers. Looking forward to opportunities to transition medical work experience and comprehensive Pharmacy Technician training into a challenging and rewarding medical career. MEDICAL COMPETENCIES

Registered Pharmacy Technician * Knowledge of Top 200 Brand/Generic Drugs * Anatomy & Physiology

* Pharmacy Technician Externship * Supply, Inventory & Data Entry * OSHA * HIPAA Compliance * Pharmacy Law & Ethics * HIV/AIDS Pharmaceutical Calculations * Basic Math * Medical Terminology

(and RX Sig Codes) * Aseptic Techniques Computer Applications in Pharmacy * Commonly Used Medications * Compounding * Use of Pharmaceutical References * Essentials of Pathophysiology * Pharmacology * Drug & Dosage Interaction Institutional/Community Pharmacy Operations Authorized to work in the US for any employer

Work Experience

Acme

Customer Service Rep - Orlando, FL

May 2017 to Present

Sales rep, face paced, extensive customer service . Bookkeeping and money handling, extensive computer skills .Responsibilities

• Present, promote and sell products/services using solid arguments to existing and prospective customers.

• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.

• Establish, develop and maintain positive business and customer relationships. Shift Lead

Love's Travel Stops & Country Stores - Kissimmee, FL October 2016 to August 2017

Ran register, did stocking and inventory. Excellent customer service skills, ran overnight shift . Pharmacy Technician

CVS Caremark - Kissimmee, FL

February 2014 to April 2016

* Works directly under a licensed pharmacist

* Perform pharmacy-related functions such as repackaging medication, maintaining patient profiles, supplies and equipment, and prepare insurance claim forms

* Maintain dispensing records for controlled substances and other medications

* Dispense prescription medications and other medical devices to patients and advise on the proper use

* Administrative tasks including taking stock of inventory and tracking medication supply orders

* Accuracy in calculations and weighing and measuring chemicals with timely and accurate completion of records

* Ability to take initiative and handle responsibility and the ability to follow directions and work independently.

Pharmacy Technician Extern

Walgreens - Kissimmee, FL

August 2013 to September 2013

180 hours

* Assisted licensed pharmacists in preparing prescription medications, while providing exceptional customer service and performing administrative duties within the pharmacy

* Repackaged medication, maintained patient profiles and prepared insurance claim forms.

* Maintained dispensing records for controlled substances and other medications, supplies and equipment.

Customer Service Representative

Capital Vacations - Colorado Springs, CO

March 2010 to 2013

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

• Taking part in training and other learning opportunities to expand knowledge of company and position. Home Helper Staff Member

Northview Assisted Living - Eastland, TX

December 2010 to November 2011

* Carefully selected, mentored, trained and retained qualified staff, while implementing standards and methods to measure the effectiveness of agency activities.

* Served as liaison between management, clinical staff and the community.

* Observed and documented patient status and reported patient complaints to the case manager.

* Completed and submitted clinical documentation in accordance with agency guidelines.

* Prepared correspondence, accounting and financial documents for analysis. Co-Operator

Military Mom's Care - Colorado City, CO

May 2007 to August 2009

• Managed family child care enrollment and assessment activities, including monitoring facility capacity and ratios consistent with DCFS State Licensing Requirements.

• Developed the team to ensure delivery of consistently superior child care experience by being highly knowledgeable and a customer-focused representative

• Operated a home-based child care facility.

• Created a network with upcoming child care providers in assisting of their licensing procedure as well as annual inspections.

• Attended child care training and seminars to maintain a current curriculum and educational program for all age groups.

Reservation Agent

Angel Fire Resort - Angel Fire, NM

January 2004 to May 2008

Resort reservation agent, superb phone etiquette, customer service, computer skills strong.

• Advising and Assisting customers who might be to choosing from a various travel options.

• Making reservations for customers depending on their requirements and budgetary allowances.

• Inspecting the accessibility of transportation or maybe accommodation on the customers’ preferred travel dates.

• Helping program travel itineraries by suggesting neighborhood tourist attractions as well as places of interest.

• Sending confirmation and processing payments specific to customers.

• Sorting out any problems that could arise with reservations or bookings.

• Promoting as well as selling reservation services.

• Answering some questions buyers may have about the reservation procedure.

• Up-selling, when proper, by telling clients of special packages or extra services, like trip tickets, travel insurance, or perhaps enhanced seats/accommodations.

• Providing help to customers who might need to amend or cancel. Education

Associate in Science in Health Science

Ultimate Medical Academy - Tampa, FL

September 2013

Diploma in Pharmacy Technician

ABHES accredited training program which included

Skills

• Pharmacy Technician Experience

• Medical Billing

• Medical Terminology

• Compounding Medications

• HIPAA

• Anatomy Knowledge

• Phone Etiquette

• Time management

• Data entry

• Customer service

• Microsoft Office

• Clinical pharmacy experience

• Physiology knowledge

• Aseptic technique

• Order entry

• Insurance verification

• Medical coding

• Quality assurance

• ICD-10

• Phone etiquette

• Computer skills

• Microsoft Excel

• Organizational skills

• Microsoft Word

• Typing

• Customer service

• Order entry

• Telemarketing

• Microsoft Outlook

• Cash handling

• Medical terminology

• Cash register

• Bookkeeping

• Mentoring

• HIPAA

• Documentation Review

• Basic Math

Awards

Academic Dean's List

May 2014

Placed on honorary academic list as a reflection of high G.P.A Certifications and Licenses

Florida state pharmacy registered

December 2015 to December 2016

Sterile compounding

Hazmat

Assessments

Customer service — Completed

July 2020

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I would like to address any gaps in work history and give an explanation as to why these gaps occurred . I was a military spouse for 17 years and a full time mother as well, where your spouse goes so do you ! I was in-charge of the home therefore the Army was the priority .

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