Customer Experience Open Enrollment
Resume:
Pamela Davis
ad2d60@r.postjobfree.com
Highly motivated Installation Administration Representative dedicated to going above and beyond to successfully complete any project. With thirty years’ in creating a strong customer experience with internal and external partners. My relationships include working with sales and account service partners, as well as third party vendors, brokers and groups. I am accountable, dependable, and the person you need on your team.
Noted Skills:
Expertise in creating and maintaining internal and external relationships.
Analytical with attention to detail
Ability to effectively communicate technical information to non-technical business partners.
Excellent troubleshooting and problem-solving skills.
Skilled to successfully coordinate and manage multiple high-profile projects simultaneously.
Experience:
Installation Administration Representative, Humana
July 2018 –present
Accurately process various group level requests within service level agreements
Provide guidance regarding online tools, processes and product portfolio and remained up-to-date with regulations
Worked with internal partners to enhance processes and expand on new products
Built strong internal and external relationships to ensure Humana’s long term growth and success
Trained onboarding teammates on MTV and CI systems.
Attended strategy meetings to coordinate Open Enrollment files.
EDI Enrollment Representative, Humana
May 2006 - June 2018
Resolved discrepancy errors in the Automated Enrollment (AE system), generated by web and EDI transactions.
Manually enrolled members in MTV and CI platforms.
Analyzed and reported discrepancies to external partners.
Trained onboarding teammates on MTV and CI systems.
Attended strategy meetings to coordinate Open Enrollment files.
Clinique Business Manager - Dillard’s
March 1995 - May 2006
Daily management of high-volume account.
Executed inventory checks and controls.
Grew counter sales to $800K annually.
Pacesetter Award winner selling $200K per year in personal business.
Developed and executed training for consultants.
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