CYNTHIA ANDERSON

More than * years of call center environment experience working in a financial/banking industry.

Prevented fraudulent activity on accounts, build lasting relationships with clients.

Analyzed account activity for fraud trends, confirmed activity with card holder.

Proficiently used a variety of fraud management tools and systems to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.

Filed claims for fraudulent activity and explain process to client; Followed through with completing action needed on card, to replace or reopen card.

General knowledge of Reg C, Reg E and Reg Z

Provide stellar customer service to financial members.

KEY COMPETENCIES

Attention to detail

QuickBooks

Effective listening

Empathy

De-escalation Caller

Problem Resolution

continue to learn new skills

Use of multiple systems

Confidential information management

PROFESSIONAL EXPERIENCE

JPMorgan Chase

Fraud Prevention Specialist Jan 2016 – Nov 2020

General knowledge of Reg C, Reg E and Reg Z

Analyzed account activity for fraud trends, confirmed activity with card holder.

Proficiently uses a variety of fraud management tools and systems to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.

Initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the member's assets.

Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.

Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends.

Applies foundational knowledge of the business, its products, and processes and provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.

Utilized Microsoft Office Tools

Asked probing questions to clients to validate all activity on card and account.

Filed claims for fraudulent activity and explain process to client; Followed through with completing action needed on card, to replace or reopen card.

JPMorgan Chase Oct 2012 – Jan 2016

Collections Specialist

Worked with client to resolve past due accounts, to set up payment plans or settlement options.

Spoke with attorneys calling on behalf of clients to put in place a resolution for the charged off account so that clients can clear credit history.

EDUCATION

University of Phoenix, March 2011

Associates Business Management

Contact this candidate