Breshante Robertson

Portsmouth, VA *****

ad2d58@r.postjobfree.com

+1-757-***-****

I am person who is self-motivated, enthusiastic, hardworking, and love working in a team setting. Also, with having two years of customer service, I do not have any problems with communicating and helping people solve their problems whether if it is through phone or in person. I am someone who tends to take full pride in their work and is willing to train for improvement (if necessary). Authorized to work in the US for any employer

Work Experience

Medical Assistant

Tidewater Neurology and Sleep Disorders - Portsmouth, VA September 2023 to Present

• Working with various insurance carriers to obtain Prior-Authorizations for gel injections.

• Prepare patients for examination, escort them to the treatment room and be present during examination/treatment to assist the physician in treatment procedures.

• Greet patients, entertain inquiries, and facilitate correspondence with regards to their treatment in the clinic.

• Record medical histories and vital signs of patients by carrying out proper checkup on them before consultation with the physician.

• Maintain communication with patients after treatment to monitor their progress.

• Authorizing and scheduling appointments.

• You’ll be detailed and timely when it comes to communication with payers and clinical partners in order to facilitate compliance with payer contractual requirements.

• You will ensure documentation of appropriate information in the patient’s record.

• You’re always giving 100% - learning and taking on more responsibilities and not afraid to jump in to help when you can.

Patient Care Advocate

Bayview Physicians Group - Chesapeake, VA

January 2023 to July 2023

Assisting patients with a variety of illnesses or injuries in applying for insurance and determining treatment needs.

Looking over insurance claims and helping patients compile the right documents, communicating with health care professionals in the local area to determine the right place for patients to receive care and contacting insurance companies to discuss alternative options after denying a patient’s claim. FC, I Associate

AMAZON.COM SERVICE INC - Chesapeake, VA

March 2017 to December 2022

Receiving, stowing, stocking, inventory, removals, packing, and labeling packages Customer Service Representative

Sentara Healthcare - Virginia Beach, VA

November 2021 to November 2022

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education. Security

Harbor's Edge - Norfolk, VA

July 2021 to October 2021

Document/report of suspicious and incident, activity, enforce, patrol, provide escort for residents, when necessary, follow security and safety regulations, and monitor & authorize entrance and departure of guests and employees.

Federal Benefits Counselor,

Conduent - Chesapeake, VA

July 2020 to March 2021

who assist Federal Employees with questions related to their FSAFEDS benefits Customer Service Representative

Issues and Answers - Virginia Beach, VA

October 2018 to March 2019

Interacting with customers by making outbounds to residents in different states and cities, and ask them to do surveys that influence their area

Material Handler

Sentara Healthcare - Chesapeake, VA

March 2018 to May 2018

Packing medical items for different hospitals and blind cycle counts Overnight Stocker

WALMART

October 2014 to June 2016

Stocking, receiving, customer service, inventory, and zoning Education

Associate in GENERAL STUDIES OF SCIENCE

TIDEWATER COMMUNITY COLLEGE - Portsmouth, VA

August 2017 to May 2019

High school diploma in Diploma

HIGH SCHOOL DIPLOMIA, WOODROW WILSON HIGH SCHOOL - Portsmouth, VA September 2008 to June 2011

Skills

• Active Listener

• Fast Learner

• Problem Solver

• Excellent Communication Skills

• Detail Orientated

• Team player

• Hard worker

• Time Management

• Data Entry

• Customer Service

• Microsoft Excel

• Typing

• Materials Handling

• Organizational Skills

• Microsoft Word

• Individual / Group Counseling

• CRM software

• Computer literacy

• Serving

• Microsoft Office

• Windows (4 years)

• English

• Security

• Medical scheduling

• CCTV

• Office experience

• Surveillance

• Communication skills

• Case Management

• Clerical experience (3 years)

• Medical terminology

• Medical Records

• Patient Care

• Medical Office Experience

Certifications and Licenses

BLS Certification

May 2023 to May 2025

Assessments

Customer service — Proficient

December 2020

Identifying and resolving common customer issues

Full results: Proficient

Work motivation — Proficient

January 2021

Level of motivation and discipline applied toward work Full results: Proficient

Home health aide skills — Proficient

January 2020

Providing care to patients in a home setting.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate