Customer Service Medical Assistant
Resume:
Breshante Robertson
Portsmouth, VA *****
***********@*****.***
I am person who is self-motivated, enthusiastic, hardworking, and love working in a team setting. Also, with having two years of customer service, I do not have any problems with communicating and helping people solve their problems whether if it is through phone or in person. I am someone who tends to take full pride in their work and is willing to train for improvement (if necessary). Authorized to work in the US for any employer
Work Experience
Medical Assistant
Tidewater Neurology and Sleep Disorders - Portsmouth, VA September 2023 to Present
• Working with various insurance carriers to obtain Prior-Authorizations for gel injections.
• Prepare patients for examination, escort them to the treatment room and be present during examination/treatment to assist the physician in treatment procedures.
• Greet patients, entertain inquiries, and facilitate correspondence with regards to their treatment in the clinic.
• Record medical histories and vital signs of patients by carrying out proper checkup on them before consultation with the physician.
• Maintain communication with patients after treatment to monitor their progress.
• Authorizing and scheduling appointments.
• You’ll be detailed and timely when it comes to communication with payers and clinical partners in order to facilitate compliance with payer contractual requirements.
• You will ensure documentation of appropriate information in the patient’s record.
• You’re always giving 100% - learning and taking on more responsibilities and not afraid to jump in to help when you can.
Patient Care Advocate
Bayview Physicians Group - Chesapeake, VA
January 2023 to July 2023
Assisting patients with a variety of illnesses or injuries in applying for insurance and determining treatment needs.
Looking over insurance claims and helping patients compile the right documents, communicating with health care professionals in the local area to determine the right place for patients to receive care and contacting insurance companies to discuss alternative options after denying a patient’s claim. FC, I Associate
AMAZON.COM SERVICE INC - Chesapeake, VA
March 2017 to December 2022
Receiving, stowing, stocking, inventory, removals, packing, and labeling packages Customer Service Representative
Sentara Healthcare - Virginia Beach, VA
November 2021 to November 2022
Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education. Security
Harbor's Edge - Norfolk, VA
July 2021 to October 2021
Document/report of suspicious and incident, activity, enforce, patrol, provide escort for residents, when necessary, follow security and safety regulations, and monitor & authorize entrance and departure of guests and employees.
Federal Benefits Counselor,
Conduent - Chesapeake, VA
July 2020 to March 2021
who assist Federal Employees with questions related to their FSAFEDS benefits Customer Service Representative
Issues and Answers - Virginia Beach, VA
October 2018 to March 2019
Interacting with customers by making outbounds to residents in different states and cities, and ask them to do surveys that influence their area
Material Handler
Sentara Healthcare - Chesapeake, VA
March 2018 to May 2018
Packing medical items for different hospitals and blind cycle counts Overnight Stocker
WALMART
October 2014 to June 2016
Stocking, receiving, customer service, inventory, and zoning Education
Associate in GENERAL STUDIES OF SCIENCE
TIDEWATER COMMUNITY COLLEGE - Portsmouth, VA
August 2017 to May 2019
High school diploma in Diploma
HIGH SCHOOL DIPLOMIA, WOODROW WILSON HIGH SCHOOL - Portsmouth, VA September 2008 to June 2011
Skills
• Active Listener
• Fast Learner
• Problem Solver
• Excellent Communication Skills
• Detail Orientated
• Team player
• Hard worker
• Time Management
• Data Entry
• Customer Service
• Microsoft Excel
• Typing
• Materials Handling
• Organizational Skills
• Microsoft Word
• Individual / Group Counseling
• CRM software
• Computer literacy
• Serving
• Microsoft Office
• Windows (4 years)
• English
• Security
• Medical scheduling
• CCTV
• Office experience
• Surveillance
• Communication skills
• Case Management
• Clerical experience (3 years)
• Medical terminology
• Medical Records
• Patient Care
• Medical Office Experience
Certifications and Licenses
BLS Certification
May 2023 to May 2025
Assessments
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
January 2021
Level of motivation and discipline applied toward work Full results: Proficient
Home health aide skills — Proficient
January 2020
Providing care to patients in a home setting.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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