Skills

Work History

Debra Lane

RCM Billing Specialist

Professional Summary of Qualifications

To seek and maintain full-time position that offers professional challenges utilizing excellent customer service, interpersonal, time management and problem-solving skills. Customer service / phone etiquette

Critical thinking

Oral and written communication

CPT and HCPCS coding

HIPAA Compliance

Epic EMR (ER and Outpatient)

Attention to detail and active listening

Multitasking

Excellent organizational/ prioritization

Microsoft office/Excel

Data entry

2014-03 - 2020-10 Pre Access Specialist

St. Elizabeth Medical Center, Erlanger, KY

Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfaction Proficient in the use of Medical terminology, ICD-10 and CPT codes Address Erlanger, KY 41018

Phone 859-***-****

E-mail ad2d4f@r.postjobfree.com

Education

Provides direct support to Primary care and specialty care providers regarding utilization, healthcare eligibility, prior authorization and referral coordination activities for high dollar outpatient tests.

Contacts providers with authorization, denial, and appeals process information Verifies eligibility of members and participating status or providers Comprehensive knowledge of revenue cycle including admission, billing, payments and denials.

Greeted and assisted patients with check-in procedures. 1999-10 - 2014-03 ER Registration/Admitting Specialist St. Elizabeth Medical Center, Florence, KY

Insurance coverage verification and collected co-pays Handled admission processes and discharge procedures Reviewed hospital schedule and confirmed arrival times per Epic software system

Registered patients for labs, surgeries and radiology Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice

Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.

2020-10 - Current Contractor

Upshift, Cincinnati, Ohio

Delivers outstanding customer service to maintain and extend relationships for future business opportunities.

Consults with customers to assess needs and propose optimal solutions. Collaborates with clients to define project requirements and deliverables. 2004-05 - 2009-06 Bachelor Of Arts: Business /Minor Business Management Thomas More University - Crestview Hills, Ky 41017