Customer Service Business Analyst
Resume:
Theresa L. Storer
Murphy, NC ***06
**********@*****.***
Professional Summary:
Highly seasoned and reliable Customer Service with a superb customer satisfaction record. Committed to ongoing professional development and research to ensure currency and innovation in management and problem-solving. I understand technology trends and use this knowledge to bring solutions to our customers to enhance the region’s competitive edge.
Skills:
Extensive professional network
Practical and written communication skills
Strong interpersonal skills and ability to work with all levels of personnel within the organization.
Strong analytical skills to develop and maintain computer solutions and procedures using various technologies that address business problems and requirements.
Detail-oriented person to test and implement programs and procedures in a production environment without business disruption.
Solid PC skills (MS Office)
Requirement Gathering/Use
Case Study Strategic thinking and planning Marketing
Sales and Goal oriented Strong interpersonal skills
CRM/Salesforce
Education:
Greeneview High School-Diploma
Rets Technical Center – Executive Secretary Certificate
Certifications:
Business Analyst/Project Management
Total Quality Management Healthcare Management Healthcare Supervisor
The Take-Charge Assistant Executive Secretarial
Professional Experience:
Rieck Services, Remote Dayton, Ohio
Customer Service Administrator /Account Manager February 2018-Present
Generate and send renewal documentation to assigned maintenance and house account customers.
Create and assign all monthly CRM journals for maintenance contract customers that renewed 90 days in the past and future.
Perform and log journals for ongoing customer CARE calls to assigned maintenance customers on a regularly scheduled.
cadence.
Receive or follow up on all project or maintenance inquiries through the main reception.
Perform follow-up CARE calls on all completed service projects.
Assign non-contract project customers as potential maintenance opportunities to appropriate Maintenance Sales
Representatives.
Set up service project opportunities in CRM for Service Project Engineering Group, including customer contact information.
Initiate template letter with appropriate customer contact
Attend regularly scheduled monthly renewal meetings.
Budget & retask contracts as needed.
Navigate CRM on a regular basis for renewals, new projects, and generating plumbing service quotes.
Helps support the Maintenance Sales Team with service agreement start-up packets and asset tag generation.
Great attention to detail, capable of proofing own work and the work of others.
Exceptional communication skills and ability to interact with all levels of the organization.
Excellent organizational skills with the ability to anticipate needs and priorities.
Ability to work in a high-energy and, at times, high-pressure environment while maintaining personal time management.
Sass Salon January 2014-2020, Xenia, Ohio
Owner
Managed a team of 9 stylists, payroll and tax Purchasing, and retail sales.
Develop a comprehensive training and procedure program. Approve all sales staff budget expenditures.
Promptly resolve all customer requests, questions, and complaints.
Maintain knowledge of current sales and promotions policies regarding payment, exchange, and security practices.
Earhart Company July 2016-February 2018
Sales Associate
Deliver excellent customer service that ensures ongoing sales and high customer satisfaction.
Work with customers to determine their needs and recommend the right product to solve the customers' problems. Develop and cultivate strong buying relationships with customers.
Use company literature and available training resources to stay updated on product features. Monitor customer accounts for payments.
South Towne Family Practice October 2015-July 2016 Office Associate
Filing employee files, paperwork, claims, etc.
Collect and organize doctor new hire paperwork and credentials. Keep all doctor credentials up to date.
Maintain, collect, and report payroll for doctors. Data entry into payroll software
Assisted with enrollment, maintenance, and renewals throughout the year. Scanning new hire paperwork as well as terminations
Maintain various weekly/monthly reports, Special projects, and other duties as assigned.
Fresenius Medical October 2013-October 2015 Dialysis Tech and Administrative Assistant
Patient Care
Keep all credentials up to date. Maintain all patient files. Maintain the unit for safety.
Special projects and other duties as assigned.
Miami Valley Sleep Center October 2008-October 2013
Office Associate
Filing employee files, paperwork, claims, etc.
Collect and organize doctor new hire paperwork and credentials. Keep all doctor credentials up to date.
Maintain, collect, and report payroll for doctors. Data entry into payroll software
Assisted with enrollment, maintenance, and renewals throughout the year. Scanning new hire paperwork as well as terminations
Maintain various weekly/monthly reports, Special projects, and other duties as assigned.
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