LIEN NGUYEN ALLEE

**** ******* *****, # ***

Houston, Texas 77063

Telephone: 346-***-****

E-mail: ad2d3u@r.postjobfree.com

PROFESSIONAL SUMMARY

Twelve (12) years’ experience as a customer service representative for a telecommunications company, as a customer service representative managing in-bound sales for a chemical company, both in fast-paced call center environments, and in the personal appearance industry / salons. Consistently met and exceeded established productivity goals with passion for enhancing knowledge, improving numbers, and exceeding expectations. Proven capacity to trouble-shoot problems, resolve customer concerns, and provide exceptional support/service to demanding customers. Personable and professional under pressure. Comfortable with high call volume and with call force entry systems.

HIGHLIGHTED SKILLS

• Ability to multi-task while maintaining attention to detail

• Ability to clearly communicate with exceptional listening skills

• Computer proficient and software savvy

• Critical thinker / quick learner / creative problem solver

• Customer service, conflict/complaint resolution skills

• Data entry

• Conversational in Vietnamese

EXPERIENCE

La Palm Nails & Spa, 5015 Westheimer, Suite 1425, Houston, Texas 77056; 713-***-****) Licensed Cosmetologist / Nail Technician

04/2018–Present

• Provided quality regular, glue and French manicures, nail tips, pedicures, silk and linen wraps, paraffin wax treatments, acrylics, and dusting

• Used salon products and promoted them to customers for purchase

• Ensured work stations and common areas remain clean and sanitary

• Worked with coworkers, picking-up walk-ins and covering appointments

• Worked at front desk, greeting customers, escorting them, and collecting payment as they leave

• Provided high quality service enabling her to build loyal base of satisfied clientele Mod Nail Bar, 3939 Washington Avenue, Houston, Texas 77007 Licensed Cosmetologist

01/2016–03/2018

• Schedule client appointments / Act as customer service representative

• Examine clients’ hair, skin, and nails and suggest high-quality treatment options

• Promote and sell salon services and retail products to customers

• Defused customer complaints / addressed questions/concerns to meet customer satisfaction

• Collected and handled sale transactions

• Trained new employees on nail services

• Maintain clean work environment pursuant to state regulations Page 2 of 2

LIEN NGUYEN ALLEE

Mobile: 346-***-****

Modern Nails, 779 Normandy Street, Houston, Texas 77015 Licensed Cosmetologist

04/2010–12/2015

• Schedule client appointments / Act as customer service representative

• Promote and sell salon services and retail products to customers

• Defused customer complaints / addressed questions/concerns to meet customer satisfaction

• Provided quality regular, glue and French manicures, nail tips, pedicures, silk and linen wraps, paraffin wax treatments, acrylics, and dusting

• Maintain clean work environment pursuant to state regulations Home Maker, Houston, Texas

06/2001–02/2010

• Homeschooled daughter and son

• Used positive reinforcement techniques to promote patience and other good behavior

• Planned nutritious meals, purchasing and preparing foods

• Maintained a clean and safe environment

Union Carbide, 820 Gessner Road, Suite 600, Houston, Texas 77024l 713-***-****) Customer Service - In-Bound Sales Representative

01/2000–02/2001

• Responded to customer service requests for products, services, and company information

• Communicated with vendors regarding back order availability, inventory, and special orders

• Achieved and consistently exceeded revenue quota through product and service promotion during in- bound customer service sales calls

BCI (Britain Communications International), Houston, Texas Customer Service In-Bound Sales / Save Department

05/1995–01/2000

• Answered customer telephone calls promptly and in appropriate manner utilizing established scripts

• Provided primary customer support to internal and external customers in fast paced environment

• Achieved and consistently exceeded revenue quota through product and service promotion during in- bound customer service sales calls

• Maintained customer happiness with forward thinking strategies focused on addressing customer needs and resolving customer concerns

EDUCATION

San Jacinto College, Houston, Texas

Certificate and Operator’s License for Cosmetology, 1990 San Jacinto College, Houston, Texas

Prerequisites towards Nursing Degree, 1992-1996

North Shore High School, Houston, Texas

Diploma, May 1989

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