Harold Radcliffe

Broken Arrow, Oklahoma, United States

ad2d3e@r.postjobfree.com

623-***-****

linkedin.com/in/haroldradcliffe

Summary

Experienced leader and critical decision maker. Proven ability to lead and motivate high performance teams. History of building systems and managing projects with improved functionality and productivity. I utilize Process Improvement techniques to consistently meet critical requirements with a focus on project quality and sustainability. I have extensive knowledge regarding data management and architecture to include building critical dashboards, KPI's, and transforming raw data into information that drives business decisions. I have a robust knowledge of automation, robotics, and coding with specific emphasis on eliminating repetitive, manual tasks. Experience with management of over 20 employees, improving business processes, and limiting organizational spending. Earned Lean Six Sigma Master Black Belt and PROSCI Change Management certifications. Enjoyed success in multiple career fields with a leadership and operations focus.

Experience

Continuous Improvement Manager

Enlighten Operational Excellence

Apr 2022 - Present

• Develop and drive the implementation of Enlighten’s Continuous Improvement framework within client’s operational environments. Act as a trusted advisor to our client portfolio which spans many industries to ensure the value derived from the Enlighten Software program and methodologies increases each year.

• Develop and teach Lean Six Sigma Yellow, Green, and Black belt certification courses which are accredited by the Council for Six Sigma. Review required student documents providing feedback to assist in learning and growth.

• Drive the development and continuous improvement strategy in coordination with Delivery/Technical and Client Success teams. Establish the roadmap for successful engagements and increased profitability.

• Actively lead continuous improvement projects using Lean and process improvement methodologies including formulating and articulating quantifiable business problems to be solved; evaluating and analyzing current process metrics and performance to identify areas requiring improvements; generating and prioritizing vital few root causes to business problems using data analysis; analyzing and identifying opportunities to reduce process variation.

• Serve as a change agent for transitioning business stakeholders to new ways of working. Operations Manager

Army National Guard

Dec 2012 - Present

• Manage a shop that employs 20 mechanics and am charged with the service, upkeep, and good working order of over 30 pieces of equipment.

• Conduct all training to ensure maintenance personnel can meet expectations and applicable standards.

• Create and manage work schedules, preventative maintenance schedules, and service schedules within the National Guard increasing the unit’s capabilities and ensuring the infantry unit in which we support can complete their mission.

• Conduct quality checks on all completed work to determine if it meets the safety and quality standards set by the Oklahoma National Guard.

VP, Process Improvement Consultant

Bank of Oklahoma

Aug 2019 - Apr 2022

• Found opportunities throughout the bank that provided time and monetary savings. Led change initiatives to realize these benefits creating a continuous improvement environment throughout the Bank of Oklahoma footprint.

• Utilized Power BI to automate report creation and data management. Used SQL and automation to create daily data updates eliminating the need to manually create reports increasing overall data accuracy. Built trustworthy data dashboards that highlight KPI's, opportunities for improvement, and goal progression.

• Built an internal report structure through Power BI that allowed BOKF to stop relying on outside vendors for dashboards and information saving the bank both time and money. These dashboards highlighted areas of opportunity leading to a $1.8M increase in annual revenue.

• Led projects in both Change Management and Project Management role. Utilize Lean Six Sigma techniques to properly identify root causes, track progress, measure success, and maintain changes. Utilize ADKAR techniques to facilitate change by empowering individuals and fostering a successful, positive view of change within the organization.

• Taught Lean 101 courses to empower front line workers to recognize opportunities for improvement. These classes provide the skills necessary to make positive changes by eliminating waste, streamlining processes, and facilitating change. Created a dashboard to track these improvements and the value provided as initiatives are completed throughout the bank. Director Continuous Improvement

St. John Health System

Jun 2016 - Aug 2019

• Managed a team of 5 direct reports responsible for increasing efficiency, reducing costs, and implementing changes within a Health System comprised of 6 facilities.

• Worked with organizational leadership to develop and evolve system level goals including cost savings and increases in revenue. This required a firm understanding of the strategic direction of the health system and what was required to achieve success.

• Implemented new policies and procedures within the health system that reduce waste and increased productivity including a new physical therapy documentation process that increased patient visits by 50%.

• Facilitated current state review processes that highlighted large monetary losses within current procedures. This led to the introduction of a new billing process which increased annual profitability by $2M.

• Developed training materials that covered any changes made throughout existing continuous improvement projects to ensure proper implementation and sustainment.

• Led large groups to work together in determining departmental needs and opportunities for growth and improvement.

• Built relationships with executives, VP's, directors, and managers throughout the health system creating additional opportunities and collaborations outside of the continuous improvement department.

IT Business Analyst/ERP Implementation Specialist

Global Power Equipment Group

Apr 2015 - Jun 2016

• Implemented new changes, modules, and uses for the organization's ERP system to improve business processes and reporting. Oversaw the addition of new ERP modules, determined their business purpose, what will be gained, and how they should be used within the organization. Built new processes to accommodate these changes emphasizing Lean Six Sigma principals and cost saving initiatives.

• Created work instructions covering the use of the ERP system and best practices while training all employees who have a business need and requirement within the system. Created over 40 different work instructions and conducted over 200 hours of training throughout the organization.

• Maintained an environment of constant improvement within the organization to reduce costs, increase productivity, maintain complete reports, and show growth throughout all business units. Found ways to better use the existing software and programs to better reach business objectives.

Project Coordinator

Baker Hughes

Nov 2013 - Mar 2015

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

• Defined and initiated organizational improvement projects while managing cost, schedule, and performance. Worked diligently to ensure the ultimate success, acceptance, and sustainability of the program.

• Designed web-based forms and websites to create more streamlined processes for existing and newly implemented work streams and projects.

• Maintained continuous alignment of program scope with strategic business objectives and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

• Member of the North American Region Cost Optimization Team created to identify and deploy cost-cutting initiatives within all pipeline’s services throughout North America.

• Designed and presented periodic Dashboard reports highlighting KPI's which included current programs, future opportunities, and client issues.

• Built credibility, established rapport, and maintained communication at multiple levels, including those external to the organization.

Mechanic

T.D. Williamson

May 2013 - Nov 2013

• Troubleshot mechanical issues of a variety of pipeline equipment including valves, plugs, cutters, housings, and cylinders.

• Repaired multiple hydraulically run equipment types.

• Managed the completion of jobs to exceed standards resulting in overachievement of deadline targets.

Police Officer

Prescott Police Department

Jan 2012 - May 2013

• Worked in partnership with the community to maintain law and order to protect members of the public and their property, prevent crime, reduce the fear of crime, and improve the quality of life for all citizens.

• Used a wide range of technology to protect individuals, identify the perpetrators of crime and ensure successful prosecutions against those who break the law.

• Worked closely with city management and council to improve the effectiveness and community service of the police force within the community.

Mechanic

US Army

Jun 2005 - Mar 2012

• Deployed with the 418th Medical Logistics Company to Iraq from November 2009 to November 2010.

• Deployed with F. Co. 210 BSB to Iraq from August 2006 to November 2009.

• Served as the company's Information Management Officer, troubleshot, and maintained numerous workstations ensuring their connectivity along with maintaining multiple servers and permissions.

• Served as Training Officer maintaining the unit's training schedule and led the unit's physical fitness program.

• Worked with users to assure access for over 40 workstations, researched and established security protocols for all these users and workstations.

• Upgraded and maintained all information security within the organization.

• Obtained training as a medical logistics officer working outside of my assigned duties to better assist my unit.

• Oversaw the maintenance, services, and repairs of company vehicles, managing six employees and 28 vehicles.

• Received and shipped medical supplies, tracked the shipments using RFID support, and maintained inclusive reports of all shipments both received and sent as well as all incoming orders and estimated deliveries.

Education

University of Phoenix

Master of Business Administration (M.B.A.)

2013 – 2015

University of Phoenix

Master of Public Administration (M.P.A)

2008 – 2013

University of Phoenix

Bachelor of Science, Organizational Security and Management 2008 – 2012

Licenses & Certifications

Lean Six Sigma Master Black Belt - Altitude Career Skills Institute Change Management Practitioner - PROSCI

Lean Six Sigma Black Belt - International Six Sigma Institute™ Lean Six Sigma Green Belt - ASQ

Agile Project Management

Skills

Microsoft Power Automate • Microsoft Power BI • Automation • Change Management • SharePoint • Management • Project Management • Lean Six Sigma • Business Process Improvement • Business Analysis

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