My objective is to contribute as Customer Service Representative in a fast paced customer first environment, providing clients with fast, friendly and reliable service. I bring enthusiasm to handle clients, excellent communications skills proven in the customer representative service business line where for BSH Home Appliances and Interconexia where I was often the top representative in terms of volume of work. This includes taking orders with a POS and the ability to build rapport with clients. My expectation is to provide exemplary service and grow within an organization.

I train quickly and have strong prospective customer relation skills developed during my experience in the customer service (phone/computer), retail and restaurant business. My retail assignments have helped to develop customer relations best practices, phone skills, basic sales techniques, cash registers and general communications skills. I can capably handle tasks as assigned including customer service and beverage preparation, new and emerging technology, social media and other work that involves the use of technology or customer interaction. I follow assignments and direction and I am a team player who collaborates with co-workers to accomplish tasks and satisfy customers. Please review my Experience below:

BSH Home Appliances, Customer Service Representative Santa Ana, California 2022-2023

oProvide solutions to Customer contacts via phone and Email, in a fast past retail appliance and repairs

oUse CSR software programs to track customer contacts cradle to grave & schedule service technicians

oIn this role I served as an empathetic voice of the customer to the sales and services teams

Personnel Injury Attorney Office – Lead Office Assistant Irvine, California 2020-2021

oTook incoming calls, working with potential clients identified the attorney needs and transferred calls

oCompleted office work from scheduling, filing legal paper, performing administrative for attorneys and office managers.

oMet incoming clients

Interconexia - Customer Service Representative Santa Ana, California 2021-2022

oFull range of customer service for high end products operating nationally from a worldwide supply chain

oI served as the first impression of the customer experience and responded customer service requests

St Joseph Hospital Santa Ana, California 2020-2021

oFlexible worker in hours/shifts and worked effectively as essential worked during the National Emergency

oAs part of a team we organized and distributed meals throughout the large 400 bed hospital and assisted a patients with knowledge various menu options catered to improving the patient experience

oworking with other hospital staff medical care, janitorial, maintenance and engineering

oExemplified professionalism, positivity and pride to patients and staff at very difficult times for patients

Mendocino Farms Tustin, California 2018 - Pandemic

oCustomer Service in fast paced food service environment – developed customer trust and repeat business

o Performed exemplary in both opening and preparing for customers and closing the operations clean/restock

oExcellent customer service paced to high volume environments, i.e. lunch and dinner

Skills and Specialized training

Cash Register operation

Formerly, Competitive Cheer and Tumbling

Microsoft Office products

Able to operate in diverse and fast paced environments

Customer Service Software i.e. Sales Force to track orders, addresses, contact information and delivery

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