Alisha Waddell

Phone: 828-***-****

E-mail: ad2d2p@r.postjobfree.com

Address: **** ********** ****, *******, ** 28601

Summary

Driven and experienced human resources professional, possessing over

16 years of experience and a proven ability to work cross functionally in a national retail environment, seeking a new experience and opportunity with a new company to gain additional experience within HR industry.

Education

Bachelor's Degree Marketing from Lenoir Rhyne University

Bachelor's Degree Business Management from Lenoir Rhyne University

Date obtained: 5/13/2011

Obtained both degrees while working full time.

Prior Experience

Lowe's Home Improvement - Associate Relations Advisor

Dates of Service: 01/18/2019 – 11/28/2022

Investigated associate concerns in accordance to Lowe’s company policy and procedures.

Provided consistent recommendations based on findings from associate investigations.

Provided advice and guidance to people leaders regarding any HR and operation related issues.

Collaborated with internal and external business and field partners to maintain consistency company wide in order to mitigate risk for Lowe’s.

Escalated and collaborated with internal Lowe’s departments (mainly legal), to maintain an atmosphere of collaboration. As an end result, mitigated risk to Lowe’s bottom line reducing cost from lawsuits.

Reviewed external information daily, escalating anything that may have posed a risk to Lowe’s. This included but was not limited to natural disasters such as COVID outbreaks, Natural disasters such as Tornadoes and Hurricanes. In addition maintained partnerships by not bothering affected areas during times of crisis when it was unnecessary. .

Served as a mentor for peers and established and maintained strong relationships with peers.

Established and maintained professional relationships with all stake holders. Focusing on the most important stake holders of all, Lowe’s Customers.

Recognized by Lowe’s HR executive, Janice Dupree and multiple HR directors for North and South Divisions.

Volunteered at Lowe’s command center when COVID 19 hit U.S. Worked on special assignments such as COVID cases and collected data from cases to help incorporate a process for anything that occurred in the future such as another pandemic.

Provided support to local Lowe’s stores to help with national hiring events. Volunteered more often without being asked during the last year when Lowe’s company experienced staffing shortages.

Provided support to HR field leaders and Store Managers when Lowe’s sent job duties such as corrective action/disciplinary action reviews back to people and field leaders to own versus Associate Relations owning this process.

Main point of contact for any leaders to reach out company wide, if leaders needed support with corrective action prep and or guidance on interpreting Lowe’s company policies so corrective action was administered fairly and consistently.

Job Title: Human Resources Manager (Generalist) Lowe’s Home Improvement

Dates of Service: 12/20/2016 - 01/15/2019

Advised leadership on HR-related issues, thus including but not limited to paid time off, benefits, job descriptions, hiring, corrective action, paid time off, training, and coaching.

Conducted payroll and admin duties.

Provided advice to associates on how to sign up for Lowe’s Stock options, associates’ 401k options and other benefits offered by Lowe’s.

Maintained updated files regarding worker compensation claims and provided advice to leadership on proper training around safety to remain compliant with federal regulations.

Evaluated and rated manager’s yearly. Created succession plan reporting and delivered reporting to district and regional staff members on a yearly basis regarding senior leadership. In addition answered any questions regarding the outcome of evaluations/ results and or questions involving Lowe’s senior management. This included Lowe’s Store Managers and anyone reporting to a Lowe’s Store Manager.

Investigated workplace issues with professionalism and sensitivity and timeliness.

Provided detailed summaries of case outcomes involving internal associate concerns.

Increased employee engagement scores and obtained a 93% positive engagement score.

Escalated concerns around Union activity.

Trained District Leadership on Union awareness.

Held annual EEOC training for the district.

Supported multiple stores within District 1347. Mentored peers and staffed 2 Lowe’s stores in the spring of 2018.

Highly involved in the community, building relationships with Vocational Rehabilitation, Goodwill Industries, and center for Central Latinos.

Job Title: - Assistant Store Manager – Lowe’s Home Improvement

Dates of Service: 04/2014 -12/2016

Job Duties

Assisted in overall day-to-day operations of a 43-Million-dollar store,

This included continuous development of effective store associates to achieve desired sales results.

Completed frequent store walks and directed associates to correct Issues impacting store appearance or professionalism.

Coached and developed store associates through formal and informal interactions.

Set schedules and delegated assignments based on department strengths to optimize floor coverage and customer service levels.

Recruited, interviewed, and vetted job applicants to make effective hiring decisions and fill vacancies with strong associates.

Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.

Oversaw daily operations of store, including inventory and supply restocking, cash-handling, and assisting customers.

Oversaw daily operations by delegating tasks, managing shift changes, and conducting key holder duties to open and close store.

Coordinated merchandising by leading and implementing resets. Lead product service team and packed down

All stores within the district.

Job Title: Internal Auditor / Lowe’s Companies, INC

Dates of Service: 03/2013 - 03/2014

Completed comprehensive audits of financial and business control systems and operational frameworks,

Including building risk assessment profiles, and completing compliance process walkthroughs.

Analyzed data from audits compiled it into reports and disseminated to proper personnel.

Collaborated with management to address all major risks.

Served on multiple process audits and worked with external audit professionals.

Reviewed company policies against best practices to better understand level of compliance.

Assessed potential risks, evaluated controls, and conducted compliance testing.

Performed testing of internal controls based upon strict regulations, including SOX and COSO

*References can be provided if necessary

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