Customer Service Project Manager

Brandi Ellison

530-***-**** ****************@*****.***

Professional Summary:

Goal-oriented manager with distinguished experience in customer service and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Skills:

Client retention

Sales forecasting

Problem-solving

Strategic planning

Account management

Budget management

Adaptability

Active listening

Project management

Time management

Team leadership

•Sales Management

•Business Analysis

•New Business Development

•Proficient in all necessary Office-related software

•Operations Management

•Inventory Management

•Excellent Communication and organizational skills

•Recruiting, Hiring, training, staff management

•Budgeting

•Profit and Loss Management

•Weekly, Monthly, Quarterly Projection Reports

Events planning and coordination.

Career History:

•Product Sales Manager – DFS Group – Kahului, HI. 01/2022-Present

•Increased product sales by developing and implementing effective sales strategies.

•Identified new market opportunities, expanding the company's client base, and boosting sales figures.

•Collaborated with cross-functional teams to develop innovative product offerings and improve existing products.

•Area Manager – Go Rentals – Kahului, HI. 10/2022-12/2022

•Brought in exceptional candidates to boost team productivity and operational efficiency.

•Dedicated to expanding client bases by building lasting relationships.

•Developed sales strategy based on research of consumer rental trends and market conditions.

•Customer Service Manager - Modern Aviation - Seattle, WA. 9/2021-10/2022

•Took ownership of customer issues and followed problems through to resolution.

•Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

•Customer Service Manager – Castle & Cooke Aviation – Paine Field, WA. 06/2021-9/2021

•Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.

•Collaborated with upper management to improve customer service processes and support structures company-wide.

•Kept accurate records to document customer service actions and discussions.

•General Manager – Flight Services & Systems – Seattle, WA. 05/2020-02/2021

•Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

•Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.

•Developed and maintained relationships with customers and suppliers through account development.

•Operations Manager – Flights Services & Systems – Seattle, WA. 04/2020-05/2020

Supervised operations staff and kept employees compliant with company policies and procedures.

Developed systems and procedures to improve operational quality and team efficiency.

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

•Area Manager – Go Rentals – Seattle, WA. 06/2018-04/2020

•Dedicated to expanding client bases by building lasting relationships.

•Drove revenues and team morale by developing and deploying sales contests.

•Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.

•Customer Service Manager – Atlantic Aviation – Houston, TX. 02/2016-05/2018

•Collaborated with upper management to improve customer service processes and support structures company-wide.

•Kept accurate records to document customer service actions and discussions.

•Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

•Customer Service Lead – Atlantic Aviation – Addison, TX. 08/2015-02/2016

•Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.

•Resolved customer service issues using company processes and policies and provided updates to customers.

•Stepped up to assist the customer service manager with complaints and issues during times of department short staffing.

•Customer Service Representative – Atlantic Aviation – Addison, TX. 06/2014-08/2015

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Answered a constant flow of customer calls with minimal wait times.

•Flight Line Attendant / Customer Service Representative– Business Jet Center – Dallas, TX. 01/2013-04/2014

Handled customer inquiries and suggestions courteously and professionally.

Offered advice and assistance to customers, paying attention to special needs or wants.

Processed customer service orders promptly to increase customer satisfaction.

•Customer Service Representative – Ross Aviation – Scottsdale, AZ. 05/2012-01/2013

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Answered customer telephone calls promptly to avoid on-hold wait times.

•Flight Attendant – United Airlines – San Francisco, CA. 05/2007-12/2011

Ensured the safety and comfort of customers onboard aircraft.

Verified aircraft and passenger compliance with policies, regulations, and safety guidance.

Resolved passenger conflicts and medical emergencies during flights.

Facilitated communication between the flight deck and cabin crew before and during flights to promote smooth operations.

Education:

Embry Riddle Aeronautical University

Aviation Business Administration and Management – 3.5 GPA.

Professional References:

•Jeffery Dornak –General Manager, Atlantic Aviation AUS 281-***-****

•Garrick Androl – Pilot – SIC – 832-***-****

Joshua Marcy – Airport, Director, PAE – 253-***-****

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