Irving Tx, *****

ad2d28@r.postjobfree.com

Katrina Rodriguez 214-***-****

Experience:

Licensing Agent, Advance Online April 2023 - Current

● Make the graphics for products

● Make sure the graphics are imaged correctly on each product

● Submit all products to the school and licensing agency to ensure standards are met Operations Assistant, Global Business Team January 2022 - December 2022

● Ensure proper workflow of vehicle repairs from beginning to end

● Communicate with internal and external customers and insurance companies regarding the claims process for total loss and physical damage vehicles

● Contract processing

● Assisted with accounts payable and receivables

● Update reporting for management and the sales team

● Maintained a budget for all vehicle repairs

Customer service, Hyosung February 2021- August 2021

● Handled inbound calls, diagnosed, and resolved technical issues

● Generated work orders for difficult issues to provide onsite resolutions

● Accepted payments

Video monitoring rep II, ADT August 2017 - December 2020

● Take inbound calls, and provide the correct assistance that is needed.

● Updated accounts daily with proper notes regarding phone calls

● Followed protocol to ensure customer safety through video monitoring Account Holder, Allied stone May 2016 - February 2017

● Maintained a sales portfolio and provided weekly reporting

● Updated customer records

● Worked as a liaison for customer and internal departments to ensure effective production flow Manager, Stuart Group January 2014 - May 2016

● Oversee daily operations including hiring, terminations, training and feedback

● Handled deposits, inventory, scheduling and team meetings

● Effectively communicating with customers and vendors Education: Jack E. Singley Academy

Specialty: Criminal Justice

August 2010- June 2014

REFERENCES AVAILABLE UPON REQUEST