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Project Manager Customer Service

Location:
Houston, TX, 77084
Posted:
January 02, 2024

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Resume:

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

COMMUNITY PROJECTS

West Houston, TX

ad2d27@r.postjobfree.com

CONSETTA MARKS-JONES 832-***-****

I am an accomplished Project Manager with a strong leadership ability and a strategic mindset. Possessing the proficiency to efficiently maneuver intricate projects, I actively contribute towards achieving successful outcomes. My acute attention to detail enables me to adeptly adapt to fluid circumstances and effectively surmount challenges. Moreover, I hold a well- documented record of motivating teams to surpass expectations, attributing to my prowess as an inspirer. My exceptional communication aptitude further facilitates the cultivation of robust relationships with clients. Mindful of client objectives, I strive to effectively manage risks while ensuring efficiency. Additionally, I maintain an unwavering commitment towards upholding high ethical standards and constantly seek opportunities for professional development. In my capacity as a reliable advisor, I firmly align myself with the realization of ambitious project objectives. confirm or reschedule appointments for our clients or customers. I use software or scheduling tools to schedule appointments, ensuring that time slots are allocated appropriately. Coordinate and efficiently handle appointments, ensuring that all relevant details are provided, and any inquiries or issues are promptly addressed.

Maintain meticulous records of appointments, including cancellations and reschedules, and diligently track client preferences and specific requests to optimize the scheduling process.

collaborate with diverse team members or departments to enhance efficiency in scheduling operations.

Inception 2023 - Present

Maintained strong relationships with valued bank customers, providing personalized financial guidance tailored to their specific needs.

Effectively addressed customer inquiries and concerns, ensuring complete satisfaction and trust.

Played a key role in assisting customers with account management tasks: account opening, termination, and maintenance Sought out opportunities to present customers with complementary financial solutions that are in line with their unique financial objectives.

Amegy. 2014 - 2017

ensured compliance with banking regulations and security protocols within the teller team, while also providing ongoing training on compliance, security, and new procedures managed cash transactions with precision and safety, including both sizeable deposits and withdrawals.

conducted meticulous cash audits and maintained balanced cash drawers.

modeled excellent customer service and assisted in maintaining a positive customer experience at the

First Convenience 2011 -2013

Associates Degree in Business Administration

2006

Business Administration in Executive Assistance

2010

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Experience in managing projects and

team motivation

Homeschooling Non - Profit

Birth work & childcare advocate

Family Building Mentor

Client Scheduler

Personal Banker

Banking Supervisor

Houston Community College

Texas A&M University



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