Customer Service Client Services
Resume:
Kathryn Louis
Dallas, TX *****
************@*****.***
Work Experience
Client Services Coordinator
Day Break Community Services - Lancaster, TX
November 2018 to Present
I am responsible for assisting people with mental and intellectual disabilities with daily living. I am also responsible for communicating with Administrative Staff (via email, text, phone) regarding client care. Additional duties include: Entering data into designated fields using medical software
(Taskmaster Pro)
Customer Servivce Agent
PISA Group - Richardson, TX
September 2018 to March 2019
My duties were to handle inbound and outbound calls regarding customers home delivery,, e-paper and magazines subscriptions.as well. I also handled customer complaints, inquiries and processed payments. I made outbound calls by contacting customers when there was a discrepancy in account. I received employee rewards for productivity in processing and quality calls Client Services Coordinator
ResCare, Inc
November 2012 to July 2018
• Assist people with mental and intellectual disabilities with daily activities for their developmental growth
• Communicate with administrative staff via email, text or phone regarding client care
• Maintain daily and weekly services rendered using Microsoft Word and Excel software
• Create daily activities using search engines, such as Yahoo, Bing, Google Front Desk Clerk
Home Beautiful Decor - Mesquite, TX
February 2011 to May 2013
part time)
• Greet callers in a friendly manner and transfer to proper location or staff person
• Answer callers' questions if possible regarding company products
• Schedule cancel or confirm delivery or in store appointments
• Take messages for delivery staff and Owner
• Communicate with Delivery Staff via text and/or phone
• Perform clerical duties when phone lines are not busy such as copying faxing emailing etc.
• Posting Sale Ads on Social Media
Call Center Representative
TelVista, Inc
May 2007 to June 2009
• Answered incoming calls regarding family communication to Incarcerated Inmates
• Processed credit card payments
• Input proper data for the setup of new accounts
• Applied payments accurately to Inmates accounts
Education
Community College in Business Law
El Centro College - Dallas, TX
February 1998 to March 1999
1 yr College in Executive Secretarial/Word Perfect American Commercial College - Abilene, TX
April 1986 to April 1987
High school diploma or GED in General Studies
Cooper High School - Abilene, TX
September 1977 to May 1980
Skills
• MWord (10+ years)
• Data Entry (10+ years)
• Customer Service (10+ years)
• Call Center
• CSR
• Customer Care
• Customer Support
• Excel
• Succession Planning
• Financial Services
• Microsoft Word Assessments Customer Focus & Orientation
• Highly Proficient September 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/64128fa7ebe29090fcfd2016f5fc7c35eed53dc074545cb7 Data Entry Clerk
• Proficient October 2019 Maintaining data integrity by detecting errors. Full results: https:// share.indeedassessments.com/share_to_profile/ c8ecc3eeaaa50c4e6e3f9bf59149b25b Call Center Customer Service
• Familiar October 2019 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share_to_profile/1c88de29af9e1da418474d45f7ad89bceed53dc074545cb7 Typing
• Familiar November 2019 Transcribing text using a standard keyboard. Full results: https://share.indeedassessments.com/share_to_profile/ aee8db1d8ce881f598b6fa1a8bd6b7eaeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Office Management
• Human Resources
• Budgeting
• Research
• Fundraising
Certifications and Licenses
Executive Secretarial Certiicate
January 1986 to Present
I received a MicrosoftWord Certificate from DCCCD in 2003 & a refresher course in 2009
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