Kathryn Louis

Dallas, TX *****

ad2d1u@r.postjobfree.com

+1-214-***-****

Work Experience

Client Services Coordinator

Day Break Community Services - Lancaster, TX

November 2018 to Present

I am responsible for assisting people with mental and intellectual disabilities with daily living. I am also responsible for communicating with Administrative Staff (via email, text, phone) regarding client care. Additional duties include: Entering data into designated fields using medical software

(Taskmaster Pro)

Customer Servivce Agent

PISA Group - Richardson, TX

September 2018 to March 2019

My duties were to handle inbound and outbound calls regarding customers home delivery,, e-paper and magazines subscriptions.as well. I also handled customer complaints, inquiries and processed payments. I made outbound calls by contacting customers when there was a discrepancy in account. I received employee rewards for productivity in processing and quality calls Client Services Coordinator

ResCare, Inc

November 2012 to July 2018

• Assist people with mental and intellectual disabilities with daily activities for their developmental growth

• Communicate with administrative staff via email, text or phone regarding client care

• Maintain daily and weekly services rendered using Microsoft Word and Excel software

• Create daily activities using search engines, such as Yahoo, Bing, Google Front Desk Clerk

Home Beautiful Decor - Mesquite, TX

February 2011 to May 2013

part time)

• Greet callers in a friendly manner and transfer to proper location or staff person

• Answer callers' questions if possible regarding company products

• Schedule cancel or confirm delivery or in store appointments

• Take messages for delivery staff and Owner

• Communicate with Delivery Staff via text and/or phone

• Perform clerical duties when phone lines are not busy such as copying faxing emailing etc.

• Posting Sale Ads on Social Media

Call Center Representative

TelVista, Inc

May 2007 to June 2009

• Answered incoming calls regarding family communication to Incarcerated Inmates

• Processed credit card payments

• Input proper data for the setup of new accounts

• Applied payments accurately to Inmates accounts

Education

Community College in Business Law

El Centro College - Dallas, TX

February 1998 to March 1999

1 yr College in Executive Secretarial/Word Perfect American Commercial College - Abilene, TX

April 1986 to April 1987

High school diploma or GED in General Studies

Cooper High School - Abilene, TX

September 1977 to May 1980

Skills

• MWord (10+ years)

• Data Entry (10+ years)

• Customer Service (10+ years)

• Call Center

• CSR

• Customer Care

• Customer Support

• Excel

• Succession Planning

• Financial Services

• Microsoft Word Assessments Customer Focus & Orientation

• Highly Proficient September 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/64128fa7ebe29090fcfd2016f5fc7c35eed53dc074545cb7 Data Entry Clerk

• Proficient October 2019 Maintaining data integrity by detecting errors. Full results: https:// share.indeedassessments.com/share_to_profile/ c8ecc3eeaaa50c4e6e3f9bf59149b25b Call Center Customer Service

• Familiar October 2019 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share_to_profile/1c88de29af9e1da418474d45f7ad89bceed53dc074545cb7 Typing

• Familiar November 2019 Transcribing text using a standard keyboard. Full results: https://share.indeedassessments.com/share_to_profile/ aee8db1d8ce881f598b6fa1a8bd6b7eaeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Office Management

• Human Resources

• Budgeting

• Research

• Fundraising

Certifications and Licenses

Executive Secretarial Certiicate

January 1986 to Present

I received a MicrosoftWord Certificate from DCCCD in 2003 & a refresher course in 2009

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