Darlene Rose
Office Assistant
Marydel, DE *****
************@****.***
Authorized to work in the US for any employer
Work Experience
Cardiac Secretary
Bayhealth Cardio Consultants - Dover, DE
May 2020 to Present
I work with EPIC systems and answer phones for my Cardiologist Dr. John Shuck. I schedule his appointments, receive and prepare prescriptions for him, fax and scan clearances and medical records. Speak with other physicians of his patients if needed for surgical clearances. I also reschedule his office hours due to hospital duty or vacations.
Front Desk Associate
Core Physical Therapy - Dover, DE
April 2018 to February 2020
• Answer Phones & Schedule Patients *File Charts & Patients Paperwork
• Prepare New Patient Charts
• Scan & Attach Patients Intake Info into each Chart
• Reschedule Pats from Cancellation Lists Promptly
• Run POC Report for each Patient and Send out Progress Reports & Initial Evals
• Collect Copayments & Enter into Patients Ledgers
• Insurance Verification
• Discharge Patients and Fax out DC Summaries
• Email Surveys & Questionnaires to each Patient
• Fax out Progress Notes, Initial Evals, & Discharge Summaries Physician Coordinator
Christiana Care VNA - Camden, DE
May 2012 to February 2018
• Prepare and review operational reports and schedules to ensure accuracy and efficiency
• Make sure all billing reports and claims are correct before filing bills
• Make calls to Physicians offices for any paperwork regarding Patients records and insurance
• Communicating with Supervisors, Peers, or Subordinates
• Interacting With Computers
• Getting Information
• Organizing, Planning, and Prioritizing Work
• Analyzing Data or Information
• Experience with: 10-key calculators, Adobe Systems Adobe Acrobat software, Data entry software, Desktop computers, Email software
Office Assistant
Pro Physical Therapy/Brown & Associates - Dover, DE December 2002 to December 2011
• Answer phones and Schedule Patients
• File Paperwork and Medical Reports in Charts
• Insurance Verification and Complete Benefit Forms
• Collect Copayments and Enter into System
• Reschedule appts and fill Cancellations promptly
• Scan & Attach Patient Intake Info into Charts
• Manage and Send out Plans of Care for each Patient
• Getting Information
• Processing Information Fax and Receive PT Prescriptions and Documentations(Progress Note & Initial Evals)
• Experience with: 10-key calculators, Adobe Systems Adobe Acrobat software, Data entry software, Desktop computers, Email software, Microsoft Access, Microsoft Excel, Microsoft Internet Explorer Department Store Manager
The Shoe Department - Dover, DE
June 1995 to September 2002
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
• Prepare staff work schedules and assign specific duties
• Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations
• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
• Perform personnel functions such as selection, training, or evaluation
• Making Decisions and Solving Problems
• Communicating with Supervisors, Peers, or Subordinates
• Organizing, Planning, and Prioritizing Work
• Scheduling Work and Activities
• Training and Teaching Others
• Experience with: 10-key calculators, Calendar and scheduling software, Cell phones, Computer scanners, Credit card processing machines
Education
High School Diploma
University Preparatory and Advanced High School - Camden, DE September 1978 to June 1982
Skills
• Cash Handling (5 years)
• Medical Terminology (10+ years)
• Office Manager (3 years)
• Insurance Verification(10 years)
• Adobe Acrobat
• Microsoft Access
• 10 Key Data Entry (10+ years)
• Medical Billing (7 years)
• Medical Records (4 years)
• Medical Scheduling (10+ years)
• Medical Coding (4 years)
• Accounts Receivable (5 years)
• Payroll (5 years)
• Microsoft Outlook (10+ years)