Tamika Jones

OBJECTIVE Seeking a responsible position within a firm that will utilize my skills.

Qualifications

●SAP, CRM, Salesforce, Word, Excel, Outlook Experience (6yrs)

●Personal attributes include the ability to work well with others

●Energetic

●Detail Oriented

Employment

Oct2019-Present American Home Shield (Claims Rep)

Remote Inbound

●Correspond with customers via telephone and e-mail; respond to inquiries, provide quotes, file claim and provide claim updates.

●Answer 50 to 75 inbound calls…Make 25 to 50 Outbound calls

●Accurately enter and maintain all claims and customer data in company order entry systems

● Track orders through vendors…. update customers as needed

● Strong communication (verbal and written) and interpersonal skills

●Attention to detail and ability to manage multiple projects in a timely manner

●SAP experience and Salesforce

● Interact with customers to provide information in response to inquiries about claims and services and to handle and resolve complaints.

●Customer Service and Data Entry

June2019-Sept2019 Dollar General (Lead Key Holder)

●Provide superior customer service leadership; greet and assist customers.

●Operate cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.

●Follow company work processes to receive, open and unpack boxes, cartons and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays.

●Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.

●Assist in implementation and maintenance of planograms.

●Open and close the store under specific direction of the Store Manager.

●Perform additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence

Jan2019-Sept2019 Rosalind Franklin University (Financial Services Rep) (Contract)

●Correspond with customers via telephone and e-mail

●Make 50 to 75 outbound calls and Answer 25 to 50 inbound calls

●Strong communication (verbal and written) and interpersonal skills

●Attention to detail and ability to manage multiple projects in a timely manner

●SAP experience

●Customer Service and Data Entry

●Invoices to Checks

●AR/AP

Oct2016-Dec2018 Direct Energy (Claims Rep)

●Correspond with customers via telephone and e-mail; respond to inquiries, provide quotes, file claim and provide claim updates.

●Answer 50 to 75 inbound calls…Make 25 to 50 Outbound calls

●Accurately enter and maintain all claims and customer data in company order entry systems

● Track orders through vendors…. update customers as needed

● Strong communication (verbal and written) and interpersonal skills

●Attention to detail and ability to manage multiple projects in a timely manner

●SAP experience and Salesforce

● Interact with customers to provide information in response to inquiries about claims and services and to handle and resolve complaints.

●Customer Service and Data Entry

Feb2016-Aug2016 CVS Caremark (Pharmacy Technician) (Contract)

●Corresponded with Doctors and Nurses via telephone and e-mail; respond to inquiries, filled prescription and provide order updates.

●Answered 75 to 150 Inbound calls…Made 50 to 75 Outbound calls

●Accurately entered and filled infusion prescriptions and customer data in company order entry systems

●Tracked orders through UPS…. updated Nurses and Doctors as needed

●Interacted with customers to provide information in response to inquiries about their infusion medication and prescriptions and to handle and resolve complaints.

●Customer Service,Data Entry, Word, Excel, Outlook

●SAP and Salesforce experience

Feb 2015-Feb 2016 FMS INVESTMENT CORP (Default Resolution Specialist )( Contract)

●Corresponded with Students via telephone and e-mail; responded to inquiries about defaulted loans

●Collected student loans for the dept of education

●Answered 50 to 75Inbound calls….Made 150 to 200 outbound calls

●SAP and Salesforce experience

Sept 2014-Feb2015 Integrated Home Healthcare (Intake Coordinator) (Contract)

●Corresponded with customers via telephone and e-mail about appointments

●Answered Phones 50 to 75 Inbound calls….Made 25 to 50 Outbound calls

●Accurately entered and maintained all appointment times and customer data in company order entry systems

●SAP and Salesforce experience

Sept 2013-Sept 2014 Aon Hewitt (Customer Service) (Contract)

●Corresponded with customers via telephone and e-mail; responded to inquiries, provided quotes for benefits, withdraws and loans

●Answered from 150 to 200 inbound calls

●SAP experience and salesforce

●Interacted with customers to provide information in response to inquiries about benefits,401K and pension services and to handle and resolve complaints.

●Data entry, Customer service, Healthcare benefits,401K and Pension

Feb 2013-Aug 2013 Omeda (Customer Service Rep) (Contract)

●Corresponded with customers via telephone and e-mail; responded to inquiries, provided quotes, placed orders and provided order updates.

● Tracked orders through delivery; updated manufacturing/shipping team and customers as needed

●Maintained proficient knowledge of all company products and services

●Accurately entered and maintained all orders and customer data in company order entry systems

● Ten(10) to fifteen (15) years experience in customer service position

● Answered 75 to 100 inbound calls

●Order Entry, Customer service

●Emails to Customers for Credit Card Purchases…Invoices to checks

●SAP and Salesforce experience

Aug 2012-Jan 2013 Enova Collections Rep (Contract)

●Corresponded with customers via telephone and e-mail; responded to inquiries, provided quotes, Corresponded with Customers via telephone and e-mail; responded to inquiries about defaulted payday loans

●Answered 50 to 75Inbound calls….Made 150 to 200 outbound calls

●SAP experience and Salesforce

●Order Entry, Data Entry and Customer Service

Aug 2011-Aug 2012 Gordmans (Guest Service Lead)

●Answered phones

●Customer Service

●Sales Floor,Exchanges, Returns

Feb 2008-April 2011 Liberty Taxes (Tax Preparer)

●Filed tax return

●Answered phones

●Fax, Word & Excel and Data Entry

●Customer Service

Educational Background

●George Washington Carver High Memphis, TN

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