YADIRA RODRIGUEZ

Address: ***** ********* ** ****** ********* CA 91739 Phone: 323-***-**** E-mail: ad2cy8@r.postjobfree.com

OPERATIONS TECHNICIAN UNIT SECRETARY ADMINISTRATIVE ASSISTANT

Motivated and business-oriented professional, with proven experience in providing the highest level of customer service and contributing to the

company’s success. Possess strong leadership and time management skills. Proven account management skillset in creating, maintaining, and

enhancing client relationships. Detail-oriented and critical thinker with healthy time management, strategic planning, and interpersonal skills.

Excels at prioritizing, handling multiple tasks, and following through to achieve the company’s goals.

AREAS OF EXPERTISE

Office Administration Customer Service Project Management

Leadership & Teambuilding Operations Management Business Requirements

Stakeholders Engagement Data Entry & Research Complex Problem Solving

Medical Terminology Microsoft Word & PowerPoint HCPCS & HIPPA

PROFESSIONAL EXPERIENCE

ONRAD INC RIVERSIDE CA 01/2019 - 11/2020

Operations Technician

Earned a reputation for professionalism and expert skills by successfully managing day-to-day operations and processing x-rays and

ultrasounds.

Provided superior customer service by consistently anticipating, addressing, and resolving doctor’s needs.

Performed all required diagnostic radiology procedures, reviewing x-rays to verify if they are acceptable for diagnostic purposes, and

exercised independent judgment to provide accurate results to doctors and hospitals.

KAISER PERMANENTE, ONTARIO MEDICAL CENTER 09/2011 - 12/2017

Unit Secretary

Spearheaded and performed a wide variety of administrative duties including mail processing, data entry, booking appointments,

answering calls, and maintaining and tracking unit business equipment.

Communicated effectively with patients, expressed positive customer relations, and contributed to a supportive and cooperative working

environment.

Admitted and discharged patients, managed information flow in a timely and accurate manner by tracking and following up on requests.

Leveraged attention to detail skills by successfully handling a variety of special projects, while presenting a positive, professional, self-

confident image, and maintaining professional work ethics.

Demonstrated the ability to organize and prioritize assigned tasks and contributing to continuous improvement initiatives.

KAISER PERMANENTE, RIVERSIDE MEDICAL CENTER 11/2010 – 07/2011

Administrative Assistant

Maintained detailed administrative procedural processes to improve accuracy and efficiency for customer data entry, while identifying,

evaluating, and resolving problems that may arise in the administrative processes.

Developed strong, long-term relationships with the Health Department through effective evaluation of needs, and provision of ongoing

support and service.

Exhibited a high level of skill in areas of communication, relationship building, organization, and presentations by preparing materials

needed for Infection Control meetings.

Providing critical information to team members and earned a reputation for maintaining a positive attitude and producing high-quality

services.

Ensured the day-to-day operational management, ordered supplies, and performed data entry tasks for hand hygiene, and any disease

that need to be reported to public health or NHSN.

LOMA LINDA UNIVERSITY MEDICAL CENTER, LOMA LINDA, CA 01/2008 – 10/2010

Unit Secretary

Provided administrative support to assigned clinical staff including obtaining information for newborn birth certificates and inputting

information for birth certificates as well as checking NST’s.

Utilized extensive knowledge to uncover patient’s needs and deliver top-quality customer service.

Maintained organized, accessible, and current filing and record-keeping systems following applicable standards, policies, and

procedures.

Monitored office supplies and initiated orders for product replenishment.

EDUCATION AND CREDENTIALS

Concorde Career College, San Bernardino, CA Medical Administrative Assistant Diploma

A.B. Miller High School, Fontana, CA High School Diploma

SOFT SKILLS

Collaboration Communication Work Ethic

Multitasking Adaptability Client Oriented

Time Management Leadership Attention to Detail

Team Work Perseverance Confidence

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