Call Center Customer Service
Resume:
Jeanelle Rose S. Cabalde
Experienced and reliable in customer service with extensive experience providing assistance in a busy setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Accomplished agent when it comes to sales and marketing. Well- versed in drafting and proofing a range of marketing materials, from print brochures, logos, PowerPoint Presentations to emails blasts. I provide creative ways to engage with the customers. I consistently strive to work to the best of my ability and deliver professional standards at all times and in all circumstances. My key strengths are; social media, the ability to relate to customers in a digital environment and communications (both oral and written). Work Experience
Serves patrons with food and beverages in a positive and friendly manner. Provides information to help food and beverage selections. Consistently adhere to quality expectations and standards. Routinely clean table linens, table settings, glassware, counters, storage areas, and service refrigerators.
Providing operator assistance to incoming callers by answering, directing and transferring calls.
Receives guest messages and deliver the same to the guest. Perform daily prospecting and presentation calls with potential clients Task to sell one or more types of insurance, such as life insurance or non-life insurance
Explain various insurance policies and help clients choose the best plan that suits them
Give financial advice and help clients choose the best investment plan for them
Prepare presentations, marketing materials and sales contracts Responsible for helping the client in selecting a unit and guiding them for the process of purchasing a unit.
Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
Accompany buyers during visits to and advising them on the sustainability and value of the unit they are visiting.
Prepare presentations, marketing materials and sales contracts BANQUET & TELEPHONE OPERATOR (PART TIME)
December 2022 - May 2023
Grand Hyatt Al Khobar l Al Khobar, Kingdom of Saudi Arabia FINANCIAL ADVISOR
September 2020- April 2021
Allianz PNB Life l Makati City, Philippines
SALES ASSOCIATE
AUGUST 2019-FEB 2020
Megaworld International l Bonifacio Global City, Philippines FRONT DESK RECEPTION
MAY 2015 - JULY 2016
RaSan Business Solutions and Services, Inc. l Quezon City, Philippines Answering phone calls, Filing tax reports, taking notes of minutes of the meeting
Keeping the front desk clean, tidy and supplied with all the necessary supplies. Greet, communicate and welcome customers and guests Answer all the customers' questions and address their complaints. Answer all incoming calls, redirect them when needed. Personal Data
Birthday:
October 17, 1997
Place of Birth:
Manila, Philippines
Contact:
Email:
********.*******@*****.***
Address:
Dammam St. 7125 30 Al Khobar Al
Janubiyah
34621 Kingdom of Saudi Arabia
Ipil East Drive Ice Court Compound,
Marikina Heights, Marikina City,
Philippines
Education
De LaSalle-College of Saint Benilde
2015 - 2020
BACHELOR OF ARTS MAJOR IN FASHION DESIGN AND
MERCHANDISING
St. Paul Quezon City
2021 - 2023 (ONLINE CLASSES)
BACHELOR OF SCIENCE MAJOR IN HOSPITALITY
MANAGEMENT
Trainings and Seminars
Fashion Institute of the Philippines
October 2019
FASHION DESIGN
Megaworld International
September 2019
SALESMANSHIP TRAINING
University of the Philippines Diliman
July 2018
CREATIVE AND EFFECTIVE SALES TRAINING
English
Language
Adobe Illustrator
Microsoft Excel
Adobe Lightroom
Adobe Photoshop
Microsoft Word
Adobe Premier
Expertise
Microsoft PowerPoint
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