Customer Service Front Desk
Resume:
Jolene Henry
Wadsworth, NV 89442
Cell: 775-***-****
**********@*****.***
Profile/Objective
I would like to have the honor to be a team player, likes challenges, always learning by classes, online, hands on, reliable, quick learner, excellent customer service. Administrative support professional offering versatile office management skills, Microsoft Office programs. Strong planner and problem solver who readily adapts to change, ability to work independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Ability to adapt to changes, Education
Yerington High School Yerington, Nevada & Ba Cone College Muskogee, OK Relevant Courses:
Business Administration Assistant
MS Office for Professional Staff
Electronic Presentations for Business Professionals Keyboarding and Document Formatting
Communication Skills for Executive Assistants
Finance for the Non-Financial Manager
Professional Office Procedures
Excellent Customer Service
Professional Development:
Volunteer Fire Fighter, EMT, Tracker, Emergency Vehicle Driving, Front Desk Security, knowledge of grant writing
Key Skills
Office
Skills:
Office Management
Records Management
Database
Administration
Spreadsheets/Reports
Event Management
Calendaring
Operator/dispatch multi-lines
Front-Desk Reception
Executive Support
Travel Coordination
Computer
Skills:
MS Word
MS Excel
MS PowerPoint
MS Outlook
MS Project
MS Publisher
Window Live photo
Experience
Silver Reef Casino Hotel & Spa Bellingham, Washington September 2014 to October 2017 - Cage Cashier
Duties customer service, basic bookkeeping, greet customers on the daily basis to do multiple cash transactions, public customer service, employees, pass background, pass finger printing, tribal gaming, balance on the daily basis, be under camera 24/7, ability to do Canadian transactions, deal with large money transactions, ability to work variety of computer programs, balance at the end of the day, be on a point system, time clock, work various shifts
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Experience
Lummi Indian Business Council/Employment & Training Center Bellingham WA Receptionist/LNSO (Lummi Nation Service Organization) May 2013 to December 2013 Greets and assists community members and public in a professional manner. Receive calls, determines nature of business and directs callers destination or routes message to appropriate person or resource. Track inquiry and referral for follow-up. Completes appropriate intake forms and collects contact information. Collect and collate intake and client data as requested for evaluation and grant reporting purposes. Maintains the scheduling of the Conference room with a priority for Self-Governance and LNSO activities.
Provides office support to Self-Governance and LNSO, as requested through and coordinated by the Directors of each entity.
When requested and available, assist Self-Governance and LNSO staff with typing, photocopying, accounts payable processing and travel requests. Collects and tallies timesheets. Provides tracking and follow up all requests and collects receipts, reports and other required items. Will keep front area and mail/copying area clean and orderly, and keep office machines stocked and operational.
Receive, sort and forward incoming/outgoing mail. Deliver and pick up mail and other routing items to LIBC offices, post offices and other requested destinations. Maintain reception and conference areas clean and orderly with information displays stocked and timely.
Order supplies for the building by following current policies and make arrangements for equipment repair for computers, copier, fax, phones, etc.
Provide light janitorial duties as needed to assure a safe, pleasant and professional office environment.
Other duties as assigned.
Experience
PLPT/Transportation Planning Nixon,
Nevada
Secretary III 6/2010 to 3/1/2013
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing). Coordinated travel arrangements, maintained database and ensured the delivery of premium service to staff. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.
Highlights:
Communicated effectively with multiple departments to plan meetings. Established strong relationships to gain support and effectively achieve results. Helped coordinate vendors for rental equipment, and location Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepare correspondence for outside suppliers.
Set up training that enabled faster ramp-up for newly hired support staff. Organize binders for Long Range Transportation Plan for the Tribe
Work on Policy and Procedures for department Transportation & Transit. PLPT/NIXON STORE RETAIL STORE CLERK 5/18/10-6/18/10 Worked as a clerk under the direct supervision of the Store Manager and Assistant Manager; is responsible to meet the needs of the customer. Responsible for all activity in the store during assigned shift. Ensures that the store meets company standards, and that all employees comply with Tribal policies. Reviews grocery stock to avoid both overstocked and out of stocked conditions. Ensures merchandising procedures are implemented on a timely basis. Provides guidance and training to other Retail Clerks.
PLPT/TRIBAL ADMIN TEMP EMERGENCY COORDINATOR 2/20/2007 Review budgets, take care of invoices, check requests and purchase orders, maintains accurate and updated disaster strategies, coordinates internal activities related to crisis management and provides periodic updates to management. The coordinator also communicates with peers, superiors and subordinates, solves difficult problems and makes decisions. Responsible for assisting with: program organization across the tribal health division, scheduling and coordinating training activities, coordinating and planning drills and exercises, organizing documents, revising and updating current plans, creating various data bases and data tracking programs and be able to write reports. This position will also participate in various county, local, and tribal committees related to emergency preparedness. This position only temporary. Experience
Tedesco Construction Pacific, INC. Reno,
Nevada
Receptionist /Laborer 3/90 to 2/1991
4/94 to 12/09
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the supervisors and project managers. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to staff and employees. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work. Highlights:
Communicated effectively with multiple supervisors to plan meetings and prepare travel welcome customers & employees. Established strong relationships to gain support and effectively achieve results.
Helped coordinate meetings for supervisors, project managers and staff Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official company correspondence.
Data entry daily basis.
Constantly work with project managers & Supervisor via phone and radios. Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Work in Field set up forms, pour concrete, manage a group of laborers, travel to different job sites to cleanup and get ready for inspection, knowledge of small equipment (viberplate, generators, concrete tools, jigsaw, ski lsaw, concrete saws, chop saw, grinders). Knowledge of all concrete tools
Experience
Comstock Casino Reno, Nevada Cashier/Hostess 3/1991 to 9/1991 Handled clerical tasks knowledge of basic accounting/bookkeeping, Customer Service a must, Supervises and coordinates activities of a dining room personnel to provide fast courteous service to patrons: schedules dining reservations and arranges parties or special services for diners. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work. Highlights:
Greets guest, escorts them to tables, and provides menus. Adjusts complaints of patrons
Inspects dining room serving stations for neatness, cleanliness, requisitions table linens, other dining room supplies for tables & serving stations Schedule work hours and keep time records of workers May total receipts, at end of shift, to verify sales and clear cash register May collect payments from customers
10 key a must and work graveyard and swing shift.
Knowledge of waiter /waitress work stations
Must have patience and handles irritable customers. Knowledge of casino atmosphere
Helped coordinate groups in the restaurant service. Excellence Customer Service.
Help and train new staff/employee.
Assume other job duties as assigned.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Experience
Flamingo Hilton Reno, Nevada Cashier / Payroll Assistant 1982 to 1991 Cashier/Change - maintain current accuracy of money, basic accounting, money handling, customer service, knowledge of slots in casino set up, various shifts ability to walk a lot, lifting up to 25 lbs., Cashier Booth – knowledge to count down, basic accounting, long periods of sitting, various shifts days, swing, graveyard. Payroll Assistant-Basic bookkeeping, data entry, customer service with employees & supervisors, review time sheets, process checks for payroll in all departments of the casino, basic reg. office duties, fax, copies, file, record keeping, answer phones, reconcile data entry
Highlights:
Communicated effectively with multiple departments Must have Excellent customer service.
Entrusted to manage cash locker/box.
Train new staff/employees.
Ability to walk for long periods and to sit for long periods (cashier). Work various shifts and ability to work different jobs as assigned. Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Data entry, process payroll check, reconcile files, record management, Experience
Yerington Paiute Tribe, Yerington, Nevada Smoke Shop Manager 1979 to 1982
Under general supervision, provides customer service at the Yerington Paiute Tribe Smoke Shop Illustrate the various type of work that may be performed. The omission of specific statements, Must be courteous and work with public well, greet customers and assists with concerns orally by phone, or in person. Reports to the Tribal Administrator, give monthly reports, knowledge of budgets.
• Monitors sales, scan items for sale, collect payments, works with and understands procedures related to cash, checks, traveler’s check, credit and debit cards.
• Cash management, daily records including cash register balancing before and after shift and making deposits, must follow policies including acceptance of check cashing.
• Data entry of information into a computer.
• Identify suspicious customers handle according to established procedures. Is trained in and understands how to react in case of robbery or theft.
• Handles customer complaints when appropriate or elevates to supervisor level.
• Sticks supplies and merchandise as necessary,
• Work shifts as needed, including weekends.
EXPERIENCE: Flower Bucket / Sparks Nevada Floral Assistant 1993 Operate Floral Shop during shift, selling merchandise, stocking shelves, and maintaining cash receipts. Assist guests and team members with questions and merchandise, while promoting positive and excellent guest service. Assists with inventory as needed.
• Verifies cash drawer at beginning and end of each shift.
• Receives floral inventory, verifies, and inputs into inventory software.
• Sells floral designs, takes floral orders, sells gifts, and notions.
• Maintains cleanliness of floral shop area.
• Greets guests, answer questions, and assists with floral selections.
• Waters and maintains plants and floral within shop.
• Assist floral designers with events when needed.
• Assist with the cleaning of all flowers.
• Performs office and retail service duties such as serving customers, answering telephones, selling giftware items, receiving forms of payments, floral quotes, billing to in-house transfers, employee charges, etc.
• Informs customers about care, maintenance, and handling of various flowers and foliage, i.e., indoor plants, arrangements, and other items.
• Promotes floral sales.
• Assists with event consultations as assigned.
• Performs other job-related duties as deemed necessary or required. Experience
Western Mountain Oil, Yerington Nevada Gas Station Shift Supervisor/Cashier 1977 to 1979
• Math, cashiering and customer service skills, practices and procedures
• Oral and written communication skills
• Interpersonal skills using tact, patience and courtesy
• Basic record-keeping techniques
• Ability to operate a 10-key calculator
• Make daily calls to report inventory of fuel levels.
• Performing inventory analysis and ordering product when needed
• Perform related duties deemed necessary.
• Clean and maintain restrooms, gas pumps and parking lot on an hourly basis. Experience
Lyon County Extension Service Yerington, Nevada Asst. Secretary 1974 to 1975 in school training program. Work part time Certifications:
National Institute Business Management – Office Administration-2008 Rockhurst University CEC - Receptionist Guide to Front Desk Security 2004 Rockhurst University CEC - Powerful Communications Skills 5/2004 Training Services Association - Office Efficiency and People Skills - 3/2011 ASIST/Applies Suicide Intervention Skills Training - 10/2010 Salish Kootenai College CEP - Native American Working Women/Leadership Development
State of Nevada State Fire Marshal - Nevada Firefighter 1 FEMA/Ntl Fire Academy - NIMS/Incident Command System for the Fire Service 2006 CERT Community Emergency Response Team - 1/2008
FEMA/Ntl Fire Academy - Incident Safety Officer 12/2007 PLPT/HR - Embracing Harmony Workshop 11/2011
National Indian Justice Center - NAGPRA & related issues 8/2011 OSHA 10 hour card - March 2010
OSHA 30 Hour card - May/2010
Reno/Sparks Indian Colony - Archives & Records Management 10/2009 Various certificates in the fire service
Miscellaneous trainings from different areas of working environment, PLPT/Finance Training 7/2012
Workplace violence and Workplace Harassment 5/2012 NIJC Grant Writing & Administration Feb. 1-3, 2010 HR Financial Wellness Forum Jan 24, 2012
Security Awareness Training 5/30/2012
UNR Extended Studies Project Management Essentials Nov. 6-8, 2012 Three committees for the Pyramid Lake Paiute Tribe they are as follows: Law & Order Committee
Consolidated Higher Education Committee - Secretary Personnel Committee
Attachment: Letter of References
August 6, 2012
Victor Moreno
700 Diogenes Drive
Reno, NV 89512
To whom it may concern:
I, Victor Moreno have known Jolene Henry for over twenty years. We were coworkers at Tedesco Construction Inc., she was a labor foreman working in the field when we first met.
Jolene was an efficient and knowledgeable foreman. Jolene was also responsible keeping employee`s time, scheduling labor needed and materials needed.
Jolene was efficient at completing tasks at a timely schedule, and maintaining labor costs. Jolene advanced from working in the field to working in the front office. She was receptionist, helped schedule and coordinate concrete pump orders. She had other various tasks, collecting workers time, collecting various purchase receipts. Jolene was efficient and timely at all her tasks that were given to her Jolene has great people skills, good communicator, and good listener. Sincerely,
VM initals
Victor Moreno
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