I am great with talking to people within all ages. Some employers of

mine even say that I am easy to talk to you and have very great social skills. I have a great work ethic and very resourceful. Focused, reliable, and devoted best describes me professionally.

PROFESSIONAL SUMMARY

Premier Drugstore - Pharmacy Technician

8668 Cambellton Street • 02/2023 - 10/2023

CVS Pharmacy - Pharmacy Technician

3674 Highway 5 • 09/2022 - 02/2023

WORK HISTORY

Answered incoming phone calls and addressed questions from customers and healthcare providers.

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Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

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Resolved third-party billing, computer system and customer service issues.

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Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

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Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

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Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

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Answered incoming phone calls and addressed questions from customers and healthcare providers.

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Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

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Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

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Stocked, labeled, and inventoried medication to keep accurate records.

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Counted and labeled prescriptions with correct item and quantity.

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• Entered and processed patients' prescriptions into internal system. Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

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Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

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SKILLS

• Microsoft word

• Customer service

• Time management

• Computer skills

• English

• Cashiering

• Communication skills

• Payment Processing

• Cash Register Operation

• ID Verification

• POS Systems

• Product Restocking

• Customer Assistance

• Returns Processing

• Refunds and Exchanges

• Cash Handling and Management

• Conflict Resolution

• Order Taking

• Staff Mentoring

• Cleaning and Sanitizing

• Inventory Management

• Daily Reporting

• Retail Merchandising

• Product Location

• Accounting Software

• Insurance Billing

• Medication Dispensing

• Regulatory Compliance

• Drug Inventory Control

• Drug Safety

• Drug Utilization Review

• Insurance Verification

• Record Preparation

Manual and Automated Medication

Dispensing

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• New Hire Onboarding

Pharmacy and Customer Records

Management

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• Patient Education

• Stress Management

• Compounding Techniques

• Professionalism

MAKHIYA DAWKINS E: ad2cx3@r.postjobfree.com

P: 334-***-****

A: Douglasville, Georgia 30135

Kroger - Cashier and Customer Service

3251 Highway 5 • 04/2021 - 09/2022

Zaxbys - Clerk

08/2020 - 03/2021

Six Flags Over Georgia - Cashier/Customer Service

05/2019 - 01/2020

Counted, measured and compounded medications following standard procedures.

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Liaised with other pharmacies to eliminate issues related to product expiration.

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Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

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Providing customer service to customers who have to return items such as produce, bad food, damaged items

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• Stocking things due to the staff shortage

• Taking shifts when people resign and woeking a few extra hours Juggling through customer service, cashier, and self checkout when doing other peoples breaks as well.

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Resolved customer complaints and maintained clean and tidy checkout area.

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Met customer service goals and exceeded customer

expectations.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Developed and managed relationships with customers to increase customer loyalty.

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• Counted money in drawers at beginning and end of each shift. Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

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Lifted up to Number pounds at once and used forklift to move heavier loads.

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Monitored self-checkout systems and provided help in resolving complex problems.

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Cleaning, cash handling, having a great attitude when people are upset about prices

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Providing refunds for honest mistakes made by people that worked in the kitchen

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I delivered food to others outside when it was raining when customers didn't want to get wet

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• I always wore my uniform to every shift As well. To handle cashing and provide customer service to those in the amusement park

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• I provided details about certain areas in the park I accomplished issuing seasonal passe, cleaning the whole area of the space i was working.

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West Georgia Technical College

Douglasville, GA • 05/2022

Pharmacy Tech 10010

EDUCATION

• SAT Score: 1040

• Rank: 167 out of 386

• GPA: 3.3

Contact this candidate