Shelley P. Hayes, MBA, BSN, SSGB, EECC

615-***-**** ad2cwk@r.postjobfree.com www.linkedin.com/in/ShelleyPHayes PERFORMANCE IMPROVEMENT SME & OPERATIONS LEADER

Distinguished and accomplished healthcare executive and consultant with extensive experience in overseeing and directing operational activities, initiatives, and personnel at single facility, division, and corporate levels. Expertise in all areas of healthcare and non-healthcare operations management oversight, nursing, provider advisement, service line development, performance improvement, strategic growth, emergency room oversight, bed management/patient throughput, clinical excellence, operations improvement, human capital/labor and staffing management, operating rooms, risk management, IT implementations, vendor relations, mergers and acquisitions, consulting, business development, clinical workflows, negotiations, complex project management, communications, government projects, decision support, finance, information technology, business intelligence, and education. Lean Six Sigma Green Belt and Certified Extreme Execution Coach. Core Competencies include: Process & Performance Improvement Strategic Planning & Execution Mergers & Acquisitions Facility & Personnel Management Risk Management Data & Analytics Business Development Program Management Team Building Root Cause Analysis Vendor Management Lean Six Sigma Green Belt PM B2B P&L North Highland – Nashville, TN September 2020 – February 2023 Consulting Manager/Client Lead

Provided senior executive level consulting support. Areas of focus include mergers and acquisitions, vendor management, provider relationships, complex project management, performance improvement, operations improvement, emergency room operations, patient throughput, clinical workflows, negotiations, advance data analytics, IT implementations, strategy, market share, government projects, and business development. Led operations support for NAPA (North American Partners in Anesthesia) to bring their providers from paper charts to the iProcedures application. Led the Quality Assurance and Closeout Team Lead for the New Jersey State Department of Human Services emergency fund distribution. Responsible for $4MM+ account growth and exceeded managed margin targets.

HCA Healthcare – Nashville, TN & Tallahassee, FL April 2014 – September 2020 Corporate Senior Director of Clinical Excellence Performance Improvement North Florida Division Senior Director – Performance Improvement Oversaw and drove results for Performance Improvement Clinical Excellence projects for assigned HCA Healthcare facilities at the corporate level. Oversaw and achieved results for 14 acute care facilities and 6 freestanding emergency rooms in multiple Performance Improvement areas, including Clinical Excellence, Bed Management/Patient Throughput, Emergency Rooms, Operations Improvement and Labor Management at the divisional level.

Served as initiative-taking leader that identifies opportunities, creates strategic plans, and accomplishes objectives both through individual contributions and maximizing resources.

Demonstrated ability to lead facility and division team members in both direct and indirect report environments.

Consistently achieves results and drives accountability, while reducing negative clinical variation and mortality rates and improving quality and process indicators.

Continually helped to drive market share stabilization and volume growth for division.

Led decreasing length of stay and turnaround times in various facilities and service lines.

Positively impacted facility and division EBDITA margin savings with operations improvement projects of

$3MM+.

Developed high performing clinical teams in division facilities to achieve desired clinical and financial outcomes. Division Emergency Services Committee Chairperson.

Collaborated with Physicians, Facility C-Suite teams, department directors and front-line staff to achieve desired objectives. Provided direct risk management oversight to all assigned facilities. Facility – Assistant Administrator/VP Operations, Miami & Fort Lauderdale, FL Assistant COO and Assistant CSO role assisting with all aspects of hospital operations. Provided direct risk management oversight to all clinical departments.

Aided with labor management and reaching labor targets within the facility.

Directly oversaw labor-management, team performance and human resource management for the PBX department, Volunteer Program and Spiritual Care Committee.

Served as lead administrator for ED task force and patient throughput.

Actively worked on HCA OR of Choice initiatives.

Functioned as lead administrator for ARC behavioral health project pilot. North Highland – Nashville, TN March 2012 – April 2014 Manager Consultant

Supported clients in various capacities,

Served as Clinical Director for LifePoint Hospitals Physician Services Meaningful Use Program.

Provided consulting services for over 200 providers in facilities across 35 state markets for successful implementation of the EHR Meaningful Use Program resulting in financial contributions exceeding $9MM. HCA Healthcare – Nashville, TN May 2005 – July 2011 DSS– Senior Analyst Clinical Analytics Manager

Served as decision support subject matter expert directly working in client support, product development, business owner side, project planning and implementations for the decision support software system. Decision Support Project lead consultant for multiple divisions.

Collaborated with HCA Executive Management Teams, Department Business Owners, Facility C-Suite teams, Performance Improvement, Strategic Resource Group, Legal Group and Clinical Services Group on various clinical and financial projects to achieve desired clinical and financial outcomes.

Supported strategic business initiatives and areas of focus for service lines such as neurology, orthopedics, cardiology, bariatric, gastroenterology, surgical, behavioral health, InterQual at Risk Patients, Blood Utilization Project, Implant Utilization Project, etc.) ADDITIONAL RELATED PROFESSIONAL EXPERIENCE

FREELANCE CONSULTANT Sept 2006 – Present

Works periodically as a freelance consultant on various types of clinical unit design from concept to build- out, performance improvement, project management, operational efficiency, IT implementations, high performing team development, data, analytics, vendor management, social media marketing and management, and cost accounting assignments when time permits in addition to FTE assignments. SPENCER TECHNOLOGIES Nov 2004 – Mar 2005

Project Manager: Consultant with 20 direct reports and created and operationalized strategic business plans for assigned account projects. Accountable for assuring profitability for the company on all projects. AVEGA/MEDASSETS Oct 2002 – Nov 2004

Consultant: Delivered cost accounting services for 30-35 hospitals monthly, partnering directly with company and client leadership to optimize business processes and resolve client issues. EDUCATION

Master of Business Administration (MBA), Human Resource Concentration Temple University

Bachelor of Science (BS), Nursing

Tennessee State University

PROFESSIONAL DEVELOPMENT

Lean Six Sigma Green Belt Certifications: (1) World Class Training Institute; (2) Temple University

HCA Healthcare Leadership Development Program Graduate

Extreme Execution Life & Personal Development Certified Coach: Dr. Eric Thomas & Associates