MELINDA D’AMICO

** ******** ****, **** *****, NJ 08757 ad2cu1@r.postjobfree.com 732-***-****

CONTACT

732-***-**** (phone)

ad2cu1@r.postjobfree.com

EXPERIENCE

I am currently working

Over 5 years of Experience in a Medical Office and/or Healthcare setting experience and prior Customer

Support at Nostrand Avenue Medical Center, Brooklyn, NY, 5 years

Assisted Dr. Alfonso Nillas with basic patient care and medical procedures within the Medical Assistant (MA) scope of practice, which included rapid strep, UA, EKG, procedure set ups, etc.

Ensured Department of Health (DOH) compliance of site lab and exam rooms which included: logbook

maintenance, checking for expired medications and

supplies, proper handling of specimens

Ensured the site was fully stocked with supplies, helped maintain a clean, courteous, and professional working environment, providing compassionate care to our

patients, assisted with training and acclimation of new hire medical assistants

Physician Billing, Memorial Sloan-Kettering Cancer Center, New York, NY, 1 Year

Charged entry and validation, liaison for third party billing company, customer service for billing related inquiries, assisted with credentialing, revenue cycle support for front office

Received and recorded all patient and third party payments for services rendered.

Ensured data input has been recorded properly and timely by reconciling to daily cash reports

SKILLS

Strong knowledge of medical

terminology

Bilingual in Spanish & English

Proficient in Microsoft Office

computer software and systems

Extensive experience resolving

patient based conflicts and

inquiries

5 Plus years of working

experience on EMR and 1 year

on EPIC

1-5 years’ experience in an

administrative support role in

healthcare

Providing patient outreach and

communications with a

particular ability to diffuse

complaints and calm concerns

Job Researcher, Department of Labor Job Bank, Toms River, NJ Jan. 2018- Present—seek all job opportunities online with collaboration from Military personnel at DOL, Rekishia McMillan.

Freelanced Public Relations Assistant, Double XXposure Media, Present- handle any or all other clerical duties for the promotion of clients of the firm. Online Advisor/Counselor, The Psychic Connections Inc., Toms River, NJ August 2022-Present

Customer Service Representative, EZPass / Boscov’s Department Store, Staten Island, NY/Toms River, NJ, Jan 2018-December2018

Delivered a positive, personal experience to customers and clients when providing support, information or resolution to issues.

Worked the front desk to greet guests in English and Spanish

Acted as an interpreter for the customers who could only speak Spanish

Delivered quality customer service in Spanish and English

Translated for out of town guests, provided reliable information for customers and enhanced their experience.

Customer Service Representative, Allied Universal Services, Advantage Care Physicians, New York, NY May 2016 – September 2017

Answered front desk telephone and took messages as needed.

Directed visitors to their appointments and answered patient inquiries.

Received incoming packages and distributed mail accordingly. Customer Service Representative / Summit Security Services, Winthrop Dialysis, Melville, NY, October 2012 – May 2016

● Greeted and directed customers, staff and vendors to the appropriate areas.

● Answered telephone inquiries and resolved conflicts. Customer Service Representative (Temp) Assignment, Liebert Services, Plainview, NY, March 2012- June 2012

Department of Social Services, Uniondale, NY, June 2012-September 2012 Teacher, EOC of Nassau County, Wantagh, NY April 2010 - October 2011 SETTS Substitute Teacher, NYC Department of Education, Brooklyn, NY, Sept. 2003 - Sept. 2009 `

Customer Service Representative, Bell Atlantic Yellow Pages, New York, NY May 2000 – May 2002

Greeted customers warmly and ascertained their reasons for calling.

Resolved customer complaints via telephone, email, mail or social media.

Cancelled or upgraded accounts.

EDUCATION

Bachelor of Arts degree in Media

Studies, Hunter College, New York,

NY (1997)

1991-1996

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