Farrah Hewlett

Support Specialist

**** ******** *****

Canfield OH, 44406

330-***-****

ad2ct0@r.postjobfree.com

SKILLS

Leadership, Customer Service, Teamwork, Organization, Computer and Social skills

EXPERIENCE

Ohio State University, Columbus OH- Scheduling Coordinator July 2023 - PRESENT

● Physician appointment scheduling

● OR/admission

● Full-service scheduling; pre-registration and registration

● Insurance verification

● Patient liability determination and communication

● Scheduling return appointments and/or other appointments as assigned.

● Assuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.

● Providing support to physicians and consumers by coordinating their requests.

● Solving routine and complex customer problems and will be able to instruct them on where to address specific questions.

● Communicating regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met.

Bj’s Restaurant & Brewhouse- Server

April 2023 - PRESENT

● Provide excellent customer services.

● Greet customers and present menus.

● Make suggestions based on their preferences.

● Take and serve food/drinks orders.

● Up-sell when appropriate.

● Arrange table settings.

● Keep tables clean and tidy at all times.

● Deliver checks and collect payments.

St. Elizabeth Hospital- Mercy Health, Austintown OH - Support Specialist (Team Lead)

March 2022 - June 2023

● Troubleshooting and resolve problems promptly

● Data entry

● Registration and basic insurance verification, ensuring accurate patient identity for billing

● Maintains the confidentiality of all patients’ records and accounts

● Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately

● Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner.

● Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage

● When contacting payers directly, utilizes approved scripting

● Obtains referral, authorization and pre - certification information and documents this information in system

Hewlett’s Facility Maintenance, Youngstown OH -

Secretary/Receptionist

May 2019 - March 2022

● Scheduling/rescheduling customer appointments.

● Payroll system management.

● Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner.

● Organizes appointments and preparing and collating reports

● Performs a variety of advanced clerical and administrative support duties as needed to expedite the delivery of maintenance services DripDisplay, Youngstown OH - Manager (Recruiter)

May 2020 - PRESENT

● Business management

● Relaying Offers and Rejections

● Scheduling interviews

● Financial skills.

● Data entry

● Communication and listening.

● Customer service

● Critical thinking

● Graphic design

● Teamwork and leadership

● Analytical and problem-solving

Dunkin’ Donuts, 3547 S Meridian Rd, Youngstown, OH 44511 - Manger

June 2020 - July 2022

● Set company goals, provide job assignments, and motivate others

● Coaching crew members throughout their shift to execute operational brand standards

● Provide direction and feedback to workers during shifts.

● Manage time-off requests and handle last-minute absences.

● Train and coach new employees.

● Inspect equipment and communicate the need for repairs or replacements to management.

EDUCATION

Youngstown State University

August 2022- Present

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