Support Specialist Customer Service
Resume:
Farrah Hewlett
Support Specialist
Canfield OH, 44406
**********@*****.***
SKILLS
Leadership, Customer Service, Teamwork, Organization, Computer and Social skills
EXPERIENCE
Ohio State University, Columbus OH- Scheduling Coordinator July 2023 - PRESENT
● Physician appointment scheduling
● OR/admission
● Full-service scheduling; pre-registration and registration
● Insurance verification
● Patient liability determination and communication
● Scheduling return appointments and/or other appointments as assigned.
● Assuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
● Providing support to physicians and consumers by coordinating their requests.
● Solving routine and complex customer problems and will be able to instruct them on where to address specific questions.
● Communicating regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met.
Bj’s Restaurant & Brewhouse- Server
April 2023 - PRESENT
● Provide excellent customer services.
● Greet customers and present menus.
● Make suggestions based on their preferences.
● Take and serve food/drinks orders.
● Up-sell when appropriate.
● Arrange table settings.
● Keep tables clean and tidy at all times.
● Deliver checks and collect payments.
St. Elizabeth Hospital- Mercy Health, Austintown OH - Support Specialist (Team Lead)
March 2022 - June 2023
● Troubleshooting and resolve problems promptly
● Data entry
● Registration and basic insurance verification, ensuring accurate patient identity for billing
● Maintains the confidentiality of all patients’ records and accounts
● Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
● Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner.
● Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage
● When contacting payers directly, utilizes approved scripting
● Obtains referral, authorization and pre - certification information and documents this information in system
Hewlett’s Facility Maintenance, Youngstown OH -
Secretary/Receptionist
May 2019 - March 2022
● Scheduling/rescheduling customer appointments.
● Payroll system management.
● Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner.
● Organizes appointments and preparing and collating reports
● Performs a variety of advanced clerical and administrative support duties as needed to expedite the delivery of maintenance services DripDisplay, Youngstown OH - Manager (Recruiter)
May 2020 - PRESENT
● Business management
● Relaying Offers and Rejections
● Scheduling interviews
● Financial skills.
● Data entry
● Communication and listening.
● Customer service
● Critical thinking
● Graphic design
● Teamwork and leadership
● Analytical and problem-solving
Dunkin’ Donuts, 3547 S Meridian Rd, Youngstown, OH 44511 - Manger
June 2020 - July 2022
● Set company goals, provide job assignments, and motivate others
● Coaching crew members throughout their shift to execute operational brand standards
● Provide direction and feedback to workers during shifts.
● Manage time-off requests and handle last-minute absences.
● Train and coach new employees.
● Inspect equipment and communicate the need for repairs or replacements to management.
EDUCATION
Youngstown State University
August 2022- Present
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