Customer Service Accounts Payable

ELIZABETH KUSH-FALEVAI

*********.****.*******@*****.*** I 602-***-**** 0.75 I MESA, AZ 85206

PROFESSIONAL SUMMARY

Seeking a position that will take advantage of my wide range of experience, including excellent administrative and organizational skills, customer service background, verbal and written communication, and telephone etiquette skills. I am a fast learner and enjoy taking advantage of challenging opportunities.

SKILLS

Client/Vendor Relations Schedule Management

Member Relations Revenue Generation

Customer Service Business Operations

Project Management Network/Relationship Development

Executive Team Leadership Marketing Plan Creation

Staff Collaboration Executive Administration

EXPERIENCE

CVS/Caremark

Sr. Assistant, Member A/R Finance

October 2019 – Present

Manage an assigned portfolio of member accounts utilizing Excel

Contact members about their unpaid mail co-pay balances

Assist members with any questions on their mail order account

Assist with refilling pharmacy medications

Make necessary adjustments to patient demographic, insurance, and account balance information in PeopleSafe Medix – CVS/Caremark

Sr. Assistant, Member A/R Finance

July 2019 – October 2019

Manage an assigned portfolio of member accounts utilizing Excel

Contact members about their unpaid mail co-pay balances

Assist members with any questions on their mail order account

Assist with refilling pharmacy medications

Make necessary adjustments to patient demographic, insurance, and account balance information in PeopleSafe Chapman BMW on Camelback

Receptionist

November 2016 – September 2018

Maintained professional and pleasant appearance and demeanor as First Contact

Answered all incoming calls w/ multi line phone system

Directed all phone traffic to 155 extensions at 3 separate locations

Provided a professional and knowledgeable relationship with all walk-in customers

Signed in/out Dealer Plates for test drives

Signed in/out Loaner Cars

Updated and entered schedule for sales team in CRM

Assisted w/ reports and billing inquiries

Other duties as assigned by direct Supervisor

Accounts Payable involving providing financial, administrative, and clerical support to the accounting staff

Complete payments and control expenses

Receive payments

Process, verify and reconcile invoices

Following up on invoices to collect past due balances Mountain States Contracting

Accounts Payable

November 2015 – June 2016

Processed a high volume of invoices

Provided insurance certifications and W9s as requested

Issuance and maintenance of 1099s

Reconcile Payroll bank account

Acted as a support unit to field and office personnel to promote quality and accuracy within the accounts payable process

Balanced A/P aging with General Ledger at month end

Reviewed all invoices and accounts payable for accuracy, correct approval levels and accrual of appropriate sale taxes for payment

An understanding of tax jurisdictions and tax calculations will be needed for multiple projects and the locations of the projects

Performed a three-way match of reconciling purchase orders to goods receipt and vendor invoices for the amount, units, and item description(s)

Proactive in researching/problem solving information to expedite payment of vendor invoices which may include reconciling vendor statements

Maintained a professional, knowledgeable contractor and vendor relationship

Obtained the proper waiver and lien releases when applicable

Prepared on demand checks as requested

Prepared and distributed all checks

Located and maintained invoices in an organized manner

Assisted in all areas of A/P as the work volume requires and anticipates the departmental needs

Performed any other job-specific duties as requested

Coordinated with the Controller to set up new vendors on a timely basis, as needed

Generated reports on vendors and vendor history, as required

Monitored accounts payable aging

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