AG

ANNA GARCIA

ad2cr7@r.postjobfree.com 602-***-**** Phoenix, AZ 85033

Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.

Ethical and compassionate Collections Representative with 8 years' experience in the collections industry. Thoroughly trained in negotiation techniques and skip tracing methods. Consistently dedicated to exceeding company's expectations. Always willing to go the extra mile to ensure satisfaction. Leadership

Organization skills

Communication skills

Attention to detail

Time management

Problem solving

Interpersonal communication

Adaptability

Scheduling

Strategic planning

Tech savvy

Innovative

Professional

Negotiating skills

General resourcefulness

RCJCM Renovations LLC

Executive Assistant

04/2021 - Current

Acting as the point of contact between the executives and internal or external colleagues

Organising meetings and booking meeting rooms

Handling correspondence directed to managers

Making travel arrangements and detailed travel itineraries Taking dictation and minutes and writing them up subsequently Producing reports and presentations

Maintaining the current filing and database system, and looking for ways to improve current systems

Tackled and addressed top-level, high-priority issues with professional administrative discretion.

Revised and maintained master calendar to coordinate meetings across multiple time zones.

Conducted research and collected and analyzed data to prepare reports and documents.

Cascade Receivables Management LLC

Collections Representative - Team Lead

03/2020 - 04/2021

Ability to remain calm and collected

Provides excellent monitoring of collections staff

Ensures staff meets or beats daily collections goals Trains collections staff and performs call audits

Able to work flexible hours including evenings and weekends Coordinates collection activity to work toward goals Summary

Skills

Experience

Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues. Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Accepted and processed customer payments and applied toward account balances.

Received payments and posted amounts to customer accounts. Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Performed administrative functions for assigned accounts, recorded address changes and purged records.

Arion Care Solutions, Chandler, AZ

Caregiver

01/2009 - 03/2018

Checked patients pulse, temperature, and respiration Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert

Maintained records of patient care, condition, progress, or problems Performed a variety of duties as requested by client, such as obtaining household supplies or running errands

Provided patients and families with emotional support Data, & D Accounting Services -

Compiled statistical, financial, accounting and auditing reports Reconciled records with internal employees, management, external vendors or customers

Reviewed figures, postings, and documents for correct entry, mathematical accuracy, and proper codes

Updated and maintained accounting journals, ledgers and other records detailing financial business transactions (disbursements, expense vouchers, accounts payable)

Verified accuracy of invoices and other accounting documents or records Discover Financial Solutions

Collection Representative

11/2016 - 04/2017

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations

Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals. Recorded and updated customer personal accounts with accurate contact information.

Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Locate and notify customers of delinquent accounts by mail, telephone to solicit payment

Advise customers of necessary actions and strategies for debt repayment Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts

Emerald AR Systems

Collections Representative

10/2014 - 11/2016

Kept records of invoices and support documents

Operated typing, adding, calculating, and billing machines Performed bookkeeping including posting data and keeping other records Prepared itemized statements, bills, or invoices and recorded amounts Resolved discrepancies in accounting records

Verified accuracy of billing data and revised any errors Monitor overdue accounts, advised patients of amount owed, settle for a percentage if needed

Humanities And Sciences Academy Arizona Phoenix, AZ Diploma in High School

01/2009

Education and Training

Contact this candidate