Customer Service Accounts Receivable
Resume:
Evgenia Polozova
***********@*****.***
CAREER PROFILE:
• Detail-oriented, efficient and organized professional with extensive experience in senior housing, residential and commercial leasing and administer, accounting systems
• Solid organizational skills including attention to detail, documentation and multi-tasking skills.
• Problem solving and decision-making skills
• Presentation and communication skills
• Time management
• Strong interpersonal skills, self-motivated and willing to help foster a positive working environment
• Effective listening skills
• Quick learner with excellent written and verbal communication skills
• Bilingual: English and Russian
EXPERIENCE:
El Bethel Arms, Inc. c/o HumanGood Affordable Housing, San Francisco, CA 04/2022 – 06/2023 Assistant Administrator
• Set up and/maintains residents records and accounts receivable systems utilizing OneSite soft- ware program.
• Receives information from tenants in order to initiate and follow through with all aspects of resi- dent recertification and interim recertification
• Complies with agency regulation such as HUD regarding notification, verification and record keeping.
• Provides information to prospective residents
• Assists Administrator in scheduling interviews with applicants
• Prepares all leasing documents for signatures
• Maintains wait list and contacts applicants on wait list in accordance with facility schedule. NanMckay & Associates, El Cajon, CA (San Francisco Housing Authority) Housing Specialist 01/2022 - 03/2022
(NanMckay & Associates’ all employee at SF HA office laid off due to contract wasn’t renew with SF HA)
• Oversee an assigned caseload of RAD/PVB participants!
• Manage Waitlist updates within HUD’s required time frames!
• Oversee participant briefings to explain program requirements!
• Calculate tenant rent and housing assistance payment!
• Meet with participants the educate them on program requirements and family obligations!
• Record all transactions within the PHA’s required business systems!
• Maintain detailed and complete applicant/participant files!
• Impart exceptional customer service to participants, co-workers, land-lords and clients!
• Complete all job functions in accordance with the PHA’s Administrative Plan, HUD regulations and other state and local requirements!
• Supervise customer service representative allocate assignments on a as needed basis! Ascend Talent Solutions: Agency 12/2020 - 12/2021
1.- Cushman & Wakefield for Shapell Properties, Milpitas, CA 07/2021 - 12/2021
(Ascend Talent - Contract) Property administrator (commercial)
• Provide full administrative support, including phone support, typing reports, filing and distribu- tion of correspondence
• Schedule and coordinate meetings/special events, as requested
• Assist in lease administration activities, including tenant contacts and insurance information; generate reports
• Portfolio management, invoices, AP processing
2. - McLellan Estate Co., Belmont, CA (Ascend Talent - Contract) 02/2021 - 07/2021 Leasing Assistant (Residential)
• Provide property tours, show vacant units.
• Answer all incoming phone calls and convert prospective residents from phone traffic into physi- cal traffic.
• Follow-up all Lead’s and convert prospective residents from phone traffic into physical traffic.
• Send thank you notes/emails to all prospects and follow up with phone calls until they leased elsewhere.
• Accept rental applications and complete credit verification for Property Manager’s final approval according to policy. Take security deposits immediately upon leasing the unit.
• Walk available units daily to ensure a perfect product. Inform property manager of any needs or concerns in unit.
• Posting daily adds on apartments.com, rentpath.com, zillow.com, Craigslist’s. 3. CIM GROUP, Cupertino, CA (Ascend Talent - Contract) 12/2020 - 02/2021 Leasing Consultant (Residential)
• Maintain accurate records of prospective and current residents, as well as rent and inventory.
• Conduct apartment walk-throughs with prospective tenants.
• Promote the property’s features to prospective tenants to generate increase leasing.
• Ensure that all community areas, including the club house and leasing office, are in excellent condition.
• Open work/service requests in Yardi and coordinate maintenance techs to ensure prompt re- sponse to inquiries.
• Answer incoming telephone calls.
• Prepare organized packets and documents for move ins, turns and renewals.
• Posting daily adds on Craigslist's.
Techpro Builders Inc, San Carlos, CA 08/2018 – 04/2020 Bookkeeping Assistant
• Manage accounts receivable, including late payments, and accounts payable (Quickbooks)
• Manage vendor accounts, generate weekly on demand schedules
• Generate quotes, manage customer database, schedule jobs through Jobber application
• Prepare bi-weekly payroll information
• Maintain personnel files, ensure compliance with state/federal agencies
• Develop and administer general HR policies, e.g. new hires, employee handbook, etc
• Ensure compliance with accounting deadlines
• Monitor and record company expenses
Wonderland Academy, San Mateo, CA 08/2010 – 07/2018 Teacher Assistant
• Assist staff with both long and short-range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy.
• Meet the emotional, social, physical and cognitive needs of each child. MINIMATICS, INC., Mountain View, CA 09/2000 – 02/2008 Accounting/Human Resources
Full accounting and human resources support to Minimatics Inc. and its two subsidiaries, Rimnetics Inc., and Applied Polymers Inc:
• Performed accounts payable and receivable functions.
• Managed vendor accounts, generated weekly on demand schedule.
• Processed semi-monthly payroll (ADP) and PTO accruals; maintained personnel files, ensured compliance with state/federal agencies.
• Designed, administered and continuously optimized employee compensation and benefit plans, including 401(k), health, etc.
• Developed and administered general HR policies and programs -- e.g. maintain employee hand- book, etc.
COMPUTER SKILLS:
RealPage - OneSite
Yardi
Microsoft Teams
Proficient in Microsoft Excel, Word, Outlook
ADP Payroll System/eTime
QuickBooks
Proficient in 10-key.
CERTIFICATES:
National Center for Housing Management
Certified Occupancy Specialist - Public Housing
EDUCATION:
Regional Occupational Program (ROP)
San Mateo County Office of Education
QuickBooks
Technology University, Vitebsk, Belarus
BA Accounting
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