CHRISTINE C EDGAR KNOWLES

Chrissei*@aolcom

818-***-****

Winnetka, CA 91306

Summary

** ***** ** ********** ** Fannie Mae, Freddie Mac and FHA/VA underwriƟng guild lines, Policy and Procedures. Ability to submit home loans from open to closed, review and scan confidenƟal documents into electronic filing system and categorize them for retrieval/Archive. Skilled in Professional office Management and AdministraƟon onsite & remotely, with daily use of Data Entry/Customer Service, use of MulƟ Phone line, Fax, Scan, copier and Archive/ storage organizaƟon of files. Quality control, confirm various audit checks to ensure the correct procedures have been carried out and to idenƟfy any missing requirements for post closings. Skills

CommunicaƟon Deals with internal and external customers at all levels via telephone and email, to ensure successful communicaƟon via acƟvely listening and solving problems and/or QuesƟons. Problem solving Resolves in depth inquiries in a methodical manner independently and with internal and external business partners to find appropriate resoluƟons.

Team Plyer Enjoys sharing knowledge and encouraging development of others to Achieve specific team goals.

Planning and organizing Refined planning and organizaƟonal skills that balance Work, team support and ad hoc responsibiliƟes in a Ɵmely and professional manner.

Systems knowledge Experience in preparing and analyzing reporƟng data for Management accurately and to Ɵmescales. InformaƟon VerificaƟon, Preparing Loan ApplicaƟons, Processing Documents, Financial Document Review, Customer Service Proficient in MicrosoŌ office 365, Excel, Adobe, DocuSign, Outlook Mortgage Loan SoŌware – Calyx Point

Experience

Madison Mtg Grp Inc

Thousand Oaks, CA 91360

Remote Sr Loan Processor/Office Administrator

01/1998 Current

Imagine Mig Dba Osder Financial Grp

San Francisco, CA

8/1/2013 Current

Remote Sr Loan Processor/Office Administrator

EducaƟon

Canoga Park HS 06/1983 Graduated