Data Entry Customer Service
Resume:
Jasmine Love
Memphis, TN *****
*******.*****@*****.***
Professional summary
To obtain employment with your corporation and gain a thorough knowledge of your company’s practices, as well as contribute a positive and relative experience from my educational and work background to your agency.
Skills
• Billing
• Data Entry
• Customer care support
• Problem Resolution
• Positive Demeanor
• Energetic work attitude
• Order entry
• Microsoft excel
• Power point
• Office suite
• 75 WPM
• 10 Key
• Excellent communication
• Excellent organization
• Shipping and receivables
• Operation of direct commerce portal
• Account Management
• Office Administration
• Kronos
• Bookkeeping
• Shipping and receiving
• Accounts Receivable
• E-Commerce
• Data entry
• Claims
• Teliopti operations
• Pivot tables
• Office suite
• Problem resolution
Professional Experience
Billing Specialist/ Retention Specialist/ Customer service Service Master/Terminix - Memphis, TN
March 2015 to Present
• Advise customers of necessary actions and strategies for debt repayment.
• Confer with customers by telephone to determine reasons for overdue payment and to review terms of service, sales, or credit contracts.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging records of customers.
• Receive payments and post amounts paid to customer accounts and providing invoices using spreadsheets.
• Determine charges for service requested scheduled service dates.
• Resolve billing complaints such as refunding money or adjusting bill.
• Debit, credit, and total accounts on computer spreadsheets and databases using special accounting codes and software.
• Provide highest quality support to customers.
• Taking responsibility for getting the job done right. Add value to the company resolve every issue with one call.
• Always consisted of and provide 100% satisfaction.
• Attend updates for job knowledge by participating in educational opportunities that help enhance organization reputation to add in retaining every customer. Receptionist
Wallace Redd's Love Power Show - Memphis, TN
August 2013 to February 2015
38118
• Scheduled appointments.
• Creating Documents for promotions.
• Verifying appointments.
• Answering phones.
• Sending out mass emails and assisting in conducting.
• Greeted guests as they entered
• Made calls to confirm air show times
• Collected and processed cash donations for the show
• Checked in guests and visitors
• Addressed queries
• Faxed, copied, and scanned documents
Customer service Rep/ Contact center/ Account manager KM Logistics - Memphis, TN
July 2011 to August 2012
• Ensured and maintain customer accounts.
• Entered payments and arrangements in billing system.
• Made daily appointments for customers
• Explained agreements and policy to customers.
• Checked to make sure that appropriate changes were made to accounts to resolve problems.
• Kept record of customer interaction.
• Monitored delivery schedules and coordinate with inventory at the warehouse.
• Ensured timely and accurate invoicing.
Sales Associate
Charlotte Russe Inc - Memphis, TN
November 2007 to May 2010
• Organized the store by returning all merchandise to its proper place
• Replenished merchandise shelves with items from the stockroom
• Processed merchandise returns and exchanges
• Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
• Prevented store loss
• Worked as a team member performing cashier duties, product assistance and cleaning
• Worked as team lead
• Greeted customers in a friendly manner
• Answered customer questions
• Responsible for resolving all customer complaints
• Processed customer transactions
• Monitored inventory
• Organized new merchandise
• Responsible for general cleaning
• Helped ensure customer satisfaction
Education
University of Memphis
Bachelor’s degree in education
August 2012- May 2016
Reference
Available upon request
Contact this candidate