Customer Services Patient Care
Resume:
La. Tresha N. Pettiford
Unit # 204
Las Vegas, NV 89129
ad2cpy@r.postjobfree.com
EDUCATION
B.S. in Forensic Psychology
Walden University
01/2016 to Present
B.S. in Technical Management
DeVry University
07/2013 to 01/2016
A.S. in Criminal Justice
Everest College
07/2008 to 07/2011
Benjamin Franklin H. S.
Diploma
11/1986 to 06/1989
A C C O M P L I S H M E N T S
Working with people with disabilities, I had
the opportunity to meet new people, be part of
a team, and most importantly help people lead
more fulfilling and self-sufficient lives.
Working with surgical patients, I had the
opportunity to meet new people, be part of a
team, and most importantly helped people
with the rehabilitation process.
Worked in the field of Customer Services
weather it was in the Secretarial, Medical, or
Retail fields. This experience afforded me the
ability to interact with different people and
cultures, it was a very rewarding experience
for me.
SKILLS
Customer Services, Phone duties, Managed customers and assisted top executives. Worked in windows environment with MS Office suite 1995, 1996, 2010, 2013 and 2016. Worked with administration with the handling of various affiliates. Organizational Skills, handled sensitive file information for professionals and clients, Worked with clients with developmental/intellectual disabilities. The distribution of medication, and one on one patient care.
WORK EXPERIENCE
LNP Services - Las Vegas, NV.
09/2008 to Present
Senior Executive Secretary
Provide responsible and confidential administrative and secretarial duties for LNP Services. Assist, and acts in a confidential capacity for the Owner, involving the company’s operations which includes matters regarding the formulation, and the determination and effectuation of the management policies of the company.
Provide administrative duties including typing and/or word processing all correspondence, reports and memoranda emanating from the Owner. I Receive and screen visitors, telephone calls and correspondence directed to the Owner.
Attend meetings as the departmental representative and takes/transcribes notes on proceedings. I May make travel arrangements for the Owner as well.
Assist in departmental budget preparation by gathering data required for budget projections, by performing routine mathematical calculations such as percentages and types budget document. I maintain records of subsequent budgetary expenditures by using, Excel/Data Analysis in MS Office suite 2010, 2013, and 2016.
Perform purchasing tasks for the company by contacting vendors, preparing and typing requisitions, approving invoices for payment and maintaining records of purchases. Perform personnel tasks for the company such as maintaining personnel files, maintaining payroll records and timesheets, preparing advertising copy for recruitment of new staff, scheduling and interviewing candidates for certain positions and contacting representatives of employment and temporary service agencies.
ARC of Monroe County - Rochester, NY.
03/2001 to 07/2007
Residential Service Specialist
Provided service/care for the developmental/intellectual disabled. I supervised apartments and homes, and accommodated from two to 11 people with intellectual or developmental disabilities. Provided support for clients with diverse cultural and spiritual needs, by helping clients learn important daily living skills to remain as independent as possible, such as meal planning, managing money and using resources in the community. Along with the distribution of medication as well. I engaged in meaningful relationships with family, friends and community members to help them maintain a healthy lifestyle.
Park Ridge Hospital - Rochester, NY.
02/1996 to 03/2001
Nursing
Worked on the medical/surgical unit, I provided high quality care, and rehabilitation for elders as well as young surgical patients, which is a part of the unique community at Park Ridge Hospital. I distributed medication, took vital signs, worked closely with other nurses with multiple patients at a time as well as providing hands on care and customer service within the hospital. JC Penney’s - Savannah, GA.
02/1995 to 03/1996
Customer Service Representative
Worked closely with management handling customers as well as top customer service. Worked in windows 1995, 1996 environment with executives that worked closely with our company. Handled phone duties, while working in administration to ensure proper handling of various affiliates.
Handled sensitive file information for professionals and clients as well as shipping/receiving of various packages.
REFERENCES UPON REQUEST
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