Sales Manager Customer Service
Resume:
Presentation of
Qualifications
PAUL RADCLIFFE
Orondo, WA 98843
Telephone: 253-***-****
Objective: Corporate Management
position in Sales, Marketing or Distribution
where strong organizational, analytical and
communicative skills produce positive results,
increase market share, provide efficiency and
effectiveness, ensure quality service, and help
enhance company profitability and success.
PROFESSIONAL AWARDS
Annual Sales Production Award - 2021
—Awarded by Mission Foods Incorporated for Outstanding Sales Production
While Serving as a District Sales Manager, Increasing District Annual Sales 14%,
from $14 million to $16 million.
Quarterly Sales Production Award - 12 Times
—Awarded by Columbia Distributing Company for Outstanding Sales Production
While Serving as a District Sales Manager, Increasing District Annual Sales for
12 Quarters during 2017 and 2021, including increasing annual beer sales 20%,
from $20 million in 2017 to $24 million in 2021.
Annual Best District Store of the Year Award for Customer Service - 2013
—Awarded by The Home Depot to Store Manager Paul Radcliffe for Providing the Leadership that
Made Home Depot’s Federal Way (WA) Store the Best in the 11-Store District for Customer Service.
Annual Sales Plan Excellence Award - 10 Times
—Awarded by The Home Depot to Manager Paul Radcliffe’s Federal Way Store for Exceeding
the Annual Sales Plan by at Least 3% Every Year from 2004 to 2013.
Annual Top Sales Volume Licensed Product of the Year Award - 1991
—Awarded by the University of Washington to Tim’s Cascade Style Potato Chips for Creating
and Marketing Husky Chips, a 7 oz. Potato Chip Bag in Purple and Gold Husky Colors with
the Husky Mascot Sold Under a Licensing Agreement with the University of Washington.
Top Annual Sales Producer Award - 7 Times
—Awarded by Houston Coca-Cola Bottling Company for Generating the Most Annual Sales as a
Route Sales Driver from 1978 to 1984, Delivering Up to 30,000 Cases of Product Weekly.
Annual Driver Safety Award - 7 Times
—Awarded by Houston Coca-Cola Bottling Company for a Perfect Driving Record with
No Accidents from 1979 to 1985.
PROFESSIONAL ASSOCIATIONS
Federal Way (WA) Chamber of Commerce
Auburn (WA) Chamber of Commerce
Washington Small Business Association
National Snack Food Association
EDUCATIONAL BACKGROUND
Work on a Bachelor of Business Administration Degree
Stephen F. Austin University in Nacogdoches, TX
Concentration in Business Management
COMMUNITY INVOLVEMENT
—Former Volunteer Workshop Presenter for Home Depot Products at Community Events,
and for Patients at Seattle Children’s Hospital.
—Former Volunteer Member for the Community Emergency Response Team (CERT)
in Federal Way, WA.
—Former Board of Directors Member for the Federal Way Community Gardens.
—Former Volunteer Coordinator for The Home Depot’s District Community Outreach Program that
Build 5 New Homes for Needy Families in the Seattle Area.
PROFESSIONAL HIGHLIGHTS
—25+ Years of Successful Experience in Sales, Marketing, Distribution and Operations
—Can Relate Effectively to People of Diverse Cultural and Educational Backgrounds
Mission Foods Incorporated Fife, WA
District Sales Manager 2021 to Present
Recognized for increasing annual sales 14%, from $14 million to $16 million while serving as an award-winning District Sales Manager for Mission Foods Incorporated, a manufacturer and distributor of Mission Tortilla Chips and associated snack products. Territory includes the Central Washington Area, from Sunnyside, WA, in Yakima County, to the Canadian border, calling on 15 independent operations, including grocery and convenience stores.
Columbia Distributing Company Wenatchee, WA
Route Sales Account Manager 2017 to 2021
Recognized for earning 12 consecutive Quarterly Sales Production Awards while serving as a Route Sales Account Manager for Columbia Distributing Company, a distributor of beer, wine, spirits and soft drinks
Kraft Warehouse Wenatchee, WA
Retail Store Manager 2014 to 2017
Recognized for increasing annual revenue 33%, from $3 million to $4 million, while serving as the Retail Store Manager for the Kraft Warehouse in Wenatchee, a retail outlet for Kraft home décor products.
The Home Depot Federal Way, WA
Store Manager 2001 to 2014
Recognized as an award-winning Store Manager for The Home Depot’s Federal Way location, providing the leadership and training necessary to consistently exceed annual sales plans and profit projections, and earn a District award for customer service.
Recognized for generating up to $60 million in annual revenue with an operating income of $23 million and net profit of $15 million while managing a 242-member staff, for becoming the first store in the District to implement mobile ordering with handheld devices, and for developing 3 new Store Managers and 6 Store Assistant Managers. Started with Home Depot as an Assistant Manager in 2001 and was promoted to a Store Manager in 2004. The Home Depot is the largest home improvement retailer in the United States.
Tim’s Cascade Style Potato Chips Auburn, WA
Vice President of Sales and Distribution 1986 to 2001
Recognized for being a co-founder of Tim’s Cascade Style Potato Chips and serving as its Vice President of Sales and Distribution, helping build the company from scratch to $15 million in annual revenue, taking Tim’s Cascade Style Potato Chips to $5 million in revenue within 2 years, gaining a 10% market share within 5 years, expanding distribution of what would become 60 products into 10 states, consistently beating sales plan projections for 15 consecutive years, and eventually selling my equity interest for a profit.
Duties included managing the warehouse and order desk with a $500,000 inventory, supervising 3 Regional Sales Managers and 17 support personnel, managing a distribution force of 45 owner/operator distributors, coordinating financial planning and sales forecasting, handling export sales, creating and developing promotions, increasing sales by developing new accounts and outlets, calling on regional level chain stores, including Safeway, Albertson’s, Costco, Quality Food Centers, Fred Meyer and Sam’s Clubs.
Tim’s Cascade Style Potato Chips also manufactured and marketed pretzel products, dips, Erin’s Gourmet Popcorn and Maui Hawaiian Style Potato Chips. Tim’s Cascade Style Potato Chips is now a subsidiary of Pinnacle Foods.
Continued Overleaf . . .
PROFESSIONAL TRAINING
The Home Depot:
Management Training in Retail Sales, Merchandising, Marketing, Operations,
Labor Management, Human Resources, Profitability and Loss Prevention
Using the Performance Tracking System
Understanding Financials and Merchandising Statistics
Business Management Reporting
Preparing to Run a Schedule and Time Management
Managing Front End and Back End Operations
Leadership for Department Supervisors
Recognizing Buying Signs and Closing Techniques in Sales
Quality Customer Service, Handling Incidents and Resolving Conflicts
Putting Customers First and Effective Phone Sales
Human Relations and People Skills Training
Hazardous Materials Handling and Pro Delivery Truck Safety
Commercial and Consumer Credit Programs
Product Training in Lumber and Building Materials, Hardware, Plumbing, Electrical,
Kitchen and Appliances, Flooring and Decor, Paint and Garden Departments
Cornell University: Effective Sales and Marketing
COMPUTER SKILLS
Software Applications: Microsoft Word, Excel, Access, PowerPoint, Project, Publisher, SharePoint,
Power BI for Business Intelligence, and Outlook; Quicken and SAP for all Major Business Operations.
LICENSES and CERTIFICATIONS
Certified Emergency Management Team Member
Certified in 2006 by The International Association of Emergency Managers (IAEM)
Class A Combination Driver’s License
Certified by the State of Texas from 1978 to 1985.
PERSONAL DATA
U. S. Citizen. Married. Willing to Travel or Relocate. Community Volunteer.
—Graduated from Memorial High School in Houston, TX with a 3.2 GPA.
—Played Right Tackle on the Varsity Football Team that Won League and Regional Titles on the
Way to the Big School Texas 4-A Class State Championship.
—Enjoy reading, boating, camping, hiking, bicycling, snow and water skiing, gardening, home improvement
projects, music, movies, land following National Hot Rod Association (NHRA) racing.
Excellent personal and professional references available on request.
PAUL RADCLIFFE
20 Corral Creek Dr.
Orondo, WA 98843
Telephone: 253-***-****
Extensive direct sales and marketing experience, management expertise, and relevant professional training have led me to formulate the following objective:
A Corporate Management position in Sales, Marketing or Distribution where strong
organizational, analytical and communicative skills produce positive results, increase
market share, provide efficiency and effectiveness, ensure quality service, and help
enhance company profitability and success.
My overall background includes more than 25 years of successful experience in relating effectively to people of diverse cultural and educational backgrounds, currently as an award-winning District Sales Manager for Mission Foods Incorporated, a manufacturer and distributor of Mission Tortilla Chips and associated snack products. Prior experience includes:
—Increasing annual sales 14% for Mission Foods Incorporated, from $14 million to $16 million.
—Serving as an award-winning Store Director for The Home Depot’s Federal Way, WA store.
—Providing the leadership and training to generate up to $60 million in annual revenue with an operating income of $23 million and net profit of $15 million while managing Home Depot’s Federal Way store with a 242-member staff.
—Developing 3 new Store Managers for Home Depot and 6 Assistant Store Managers, and becoming the first store in the District to implement mobile ordering with handheld devices.
—Earning Home Depot’s Annual Best District Store of the Year Award for Customer Service, and earning Annual Sales Plan Excellence Awards for 10 consecutive years as a Store Manager.
—Being a Co-Founder of Tim’s Cascade Style Potato Chips and serving as its Vice President of Sales and Distribution, helping build the company from scratch to $15 million in annual revenue.
—Taking Tim’s Cascade Style Potato Chips to $5 million in revenue within 2 years, gaining a 10% market share within 5 years, expanding distribution of what would become 60 products into 10 states, consistently beating sales plan projections for 15 consecutive years, and eventually selling my equity interest for a profit.
—Managing Tim’s Cascade warehouse and order desk with a $500,000 inventory, supervising 3 Regional Sales Managers and 17 support personnel, managing a distribution force of 45 owner/operator distributors, and coordinating financial planning and sales forecasting.
Taking on new challenges, being open to change and having a strong desire to help others succeed are, for me, prerequisites for continued success. I am open to opportunities and would like to interview for a challenging position. Call me.
Sincerely, Paul Radcliffe
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