Skills and Qualifications

Associate degree (with significant coursework in Business and Legal Office Assistance)

Several years of experience in customer service and sales

Supervise multiple drivers, make schedules, and report data to central office.

Corporate experience in data entry and information management systems

Excellent customer service and communication skills

MS Office, Adobe Suite

Date Entry, Information Management Systems

Answer multi-line phones, facsimile, copiers, bindery equipment, scanners.

Patient safety and confidentiality

Follow HIPAA guidelines.

Maintain and Repair hospital beds and related equipment.

Work Experience

Customer Service Rep I

TTEC, Inc, Remote 05/2021 to 11/2022

Aid fellow agents in verifying card holders to get help with filing a claim or getting emergency funds from Western Union.

Verify card holders with verification to aid them with getting help with concerns on their account.

Problem solves the concerns of the card holder to clear up and holds or blocks on their account.

When necessary, refer the card holder to either the bank or their benefits sponsor for added help on their account.

Investigate error codes on the accounts to verify transactions on the account.

Lead Driver 12/2020 to 05/2021

EDS Services, Springfield, VA

As Lead Driver, supervise up to twelve other drivers on jobs and send their VTC reports to the central office.

Maintain order and placement of all vehicles on rental lots.

Coordinate with Avis and Budget staff to ensure prompt and efficient distribution of inventory.

Coordinate daily with the dispatch office to assign jobs to fleet drivers.

Complete pre-trip safety inspections for all vehicles.

Fleet Driver 06/2020 to 12/2021

EDS Services, Springfield, VA

Transport and deliver rental vehicles from one Avis or Budget Rental location to another.

Check vehicles for any damage or other maintenance issues and complete Vehicle Transfer Tickets.

Complete all required paperwork in a prompt and efficient manner.

Aid with moving cars to support adequate inventory at all locations.

Transporter and Equipment Tech 04/2018 to 09/2019

Crothall Healthcare, Arlington, VA

Transported in a safe, prompt, and correct manner patients, medical equipment and patient-related items to their destinations.

Secured IVs, drainage tubes, and other ancillary equipment and ensure that patients are safe, comfortable, and secure.

Repaired, checked, and maintained hospital beds and related equipment to ensure patient and staff safety.

Sales Associate 01/2016 to 05/2017

Staples, Falls Church, VA

Operated computerized point-of-sale system to complete sales transactions accurately.

Maintained inventory on main sales floor, including receipt of shipping and restocking.

Supplied responsive customer service to clients, recommending products and services.

Facilitated database searches and online purchase orders using in-store service kiosk.

Promoted and completed enrollment in Staples rewards and frequent buyer program.

Processed merchandise returns, including separation of items for return and damage credit.

Key Operator II/Data Entry 04/2014 to 01/2015

ECompex, Inc., Reston, VA

Updated and supported Motor Carrier Management Information Systems (MCMIS) database for United States Department of Transportation

Followed detailed clerical procedures to key data from legacy system into new database, including operation of peripherals and related application software.

Performed data entry in multiple information systems, ensuring correct and complete records.

Answered multi-line phones and responded to customer service calls to supply information and resolve issues regarding MCMIS database and related forms.

Appointment Coordinator/Cashier 07/2012 to 12/2012

Ourisman of Rockville, Rockville, MD

Scheduled appointments and coordinated services including vehicle maintenance and repair.

Managed multi-line telephone system, resolving customer inquiries, and directing calls.

Processed financial transactions and closed out service tickets accurately and efficiently.

Performed opening and closing duties, including reconciliation reports and database update.

Customer Service & Sales Coordinator 12/2006 to 05/2012

FedEx, Germantown, MD

Operated Microsoft Office applications (Word, Excel, Outlook, PowerPoint) to aid clients.

Communicated and collaborated with customers to ensure prompt completion of projects.

Helped customers with packaging/shipping needs, including relevant product sales.

Maintained office equipment for customer use, including printers and copiers.

Education and Training

Associate degree, Business Administration

Sanford-Brown College, Vienna, VA

Contact this candidate