YOLANDA BORREGO

ad2cp8@r.postjobfree.com 702-***-**** 141 Spur Ranch Ave. North Las Vegas, NV

89032

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Over three years of progressive experience in retail banking.

• Discrepancy Resolution

• Invoice Documentation Management

• Relationship Building

• Financial Documentation

• Data Analysis and Organization

• Word Processing

• Microsoft Office

• Inquiry Handling

• Check Inspection and Validation

• Billing and Invoicing

May 2023 - Current

Client Service Representative

Progressive Insurance

Companies - Remote

Helped large volume of customers every day with

positive attitude and focus on customer satisfaction.

•

Maintained accurate record-keeping with proactive

attention to client information updates.

•

Coordinated with operations staff to resolve service problems and boost client satisfaction.

•

Educated clients on account services and resolved

client inquiries regarding statement information and account balances.

•

Mar 2023 - Jun 2023

Data Entry Specialist Temp

Aristocrat Group

Compiled data and reviewed information for

accuracy prior to input.

•

Completed data entry tasks with accuracy and

efficiency.

•

Entered numerical data into databases with speed

and accuracy using 10-key pad.

•

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Managed workflow scheduling, data entry and

accuracy verification for large data projects.

•

Aug 2022 - Nov 2022

Fraud Intake Coordinator

Capital One - Las Vegas,

Nevada

Supported office staff and operational requirements with administrative tasks.

•

Organized paperwork such as charts and reports for office and patient needs.

•

Enhanced office productivity by handling high volume of callers per day.

•

Completed intake assessment forms and filed clients' charts.

•

Answered phone calls and provided new clients with required paperwork to initiate service.

•

Jul 2021 - Aug 2022

Billing Specialist

Cox Communications - Las

Vegas, NV

Developed community reputation through

commitment to customer satisfaction and strong client relationships.

•

Reached out to customers after completed sales to

suggest additional service or product purchases and inquire about needs or concerns.

•

Identified, researched and resolved billing variances to maintain system accuracy and currency.

•

Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

•

Produced and mailed monthly statements to

customers and assisted with related requests for

information and clarification.

•

Entered invoices requiring payment and disbursed

amounts via check, electronic transfer or bank draft.

•

Used data entry skills to accurately document and

input statements.

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Oct 2018 - Oct 2021

Bank Teller

Wells Fargo & Company

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

•

Educated customers on use of banking website and

mobile apps.

•

Checked amount details and fraud markers for

transaction papers such as checks and money orders.

•

Completed highly accurate, high-volume money

counts via both manual and machine-driven

approaches.

•

Completed special procedures for customers such as ordering new checks, stopping payments or

investigating identity theft.

•

Built and strengthened customer relationships by

leveraging excellent interpersonal and

communication skills.

•

Sep 2012 - May 2018

Head Cashier

Lowe's Home Improvement

Northwest

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

•

Mentored new sales associates to contribute to the store's positive culture.

•

Contacted customer to follow up on purchases,

suggest new merchandise and inform them about

promotions and upcoming events.

•

Investigated and resolved customer inquiries and

complaints in a timely and empathetic manner.

•

Handled daily heavy flow of paperwork and

cooperated with the accounting departments on

invoicing and shipping problems.

•

Developed and implemented robust training and

mentoring strategies.

•

Evaluated employee performance and made

recommendations for improvements.

•

Performed store opening, closing and shift-change

actions and kept accurate shift-change logs.

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May 2017 - Apr 2018

Scale Operator

Republic Services

• Operated weigh scales and issued tickets.

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

•

Worked with the management team to implement the

proper division of responsibilities.

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Safely directed traffic and pedestrians around heavy construction machinery and debris.

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Reported all accidents, damage and malfunctions

involving company equipment to management.

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Monitored all loaded and unloaded freight to assure safety and minimize risk of damage and dangerous

conditions.

•

Invoiced, collected monies due and settled accounts each day.

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Verified hazardous material product descriptions and determined any discrepancies in the paperwork.

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Aug 2015 - Nov 2015

Clerical Assistant

Nevada Early Intervention

Services

• Received and routed medical records.

• Input data into computer programs and filing systems.

• Audited records for accuracy.

• Received and processed medical records requests.

• Sorted materials and file according to guidelines. Reviewed charts and flag incomplete or inaccurate

information.

•

Processed patient admission and discharge

documentation.

•

• Adhered to all facility, company and legal guidelines. Responded to materials requests and retrieved

necessary information.

•

Created reports, correspondence and spreadsheets

with Microsoft Office programs.

•

• Maintained front office and scheduled visits.

Feb 2012 - Oct 2012

Auditor

Sam's Club

• Gathered, logged and monitored all shipping data. Took corrective action in the case of accidents and delays to minimize extra expenses.

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• Monitored the workshop work flow for 12 employees. Operated a cash register for cash, check and credit card transactions with 100% accuracy.

•

Priced merchandise, stocked shelves and took

inventory of supplies.

•

Identified potential shoplifters and alerted

management.

•

Identified control gaps in processes, procedures and systems through in-depth research and assessment

and suggested methods for improvement.

•

Compiled general ledger entries on short schedule

with 100% accuracy.

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Jan 2010 - Feb 2012

Customer Service Associate

Target

Operated a cash register for cash, check and credit card transactions with great accuracy.

•

Priced merchandise, stocked shelves and took

inventory of supplies.

•

Stocked and replenished merchandise according to

store merchandising layouts.

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Handled all customer relations issues in a gracious manner and in accordance with company policies.

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Helped large volume of customers every day with

positive attitude and focus on customer satisfaction.

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Communicated with vendors regarding backorder

availability, future inventory and special orders.

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Provided information regarding charge accounts and loyalty programs.

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Feb 2008 - Nov 2009

Adset/Customer Service

Associate

Kohls

Operated a cash register for cash, check and credit card transactions.

•

Stocked and replenished merchandise according to

store merchandising layouts.

•

Priced merchandise, stocked shelves and took

inventory of supplies.

•

Alerted customers to upcoming sales events and

promotions.

•

Handled all customer relations issues in a gracious manner and in accordance with company policies.

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May 2022

Associate of Applied Science: Business And Managerial Economics College of Southern Nevada Las Vegas, NV

Jun 2008

High School Diploma

College of Southern Nevada Las Vegas, NV

EDUCATION

Contact this candidate