Data Entry Customer Service
Resume:
YOLANDA BORREGO
***************@*****.*** 702-***-**** 141 Spur Ranch Ave. North Las Vegas, NV
89032
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Over three years of progressive experience in retail banking.
• Discrepancy Resolution
• Invoice Documentation Management
• Relationship Building
• Financial Documentation
• Data Analysis and Organization
• Word Processing
• Microsoft Office
• Inquiry Handling
• Check Inspection and Validation
• Billing and Invoicing
May 2023 - Current
Client Service Representative
Progressive Insurance
Companies - Remote
Helped large volume of customers every day with
positive attitude and focus on customer satisfaction.
•
Maintained accurate record-keeping with proactive
attention to client information updates.
•
Coordinated with operations staff to resolve service problems and boost client satisfaction.
•
Educated clients on account services and resolved
client inquiries regarding statement information and account balances.
•
Mar 2023 - Jun 2023
Data Entry Specialist Temp
Aristocrat Group
Compiled data and reviewed information for
accuracy prior to input.
•
Completed data entry tasks with accuracy and
efficiency.
•
Entered numerical data into databases with speed
and accuracy using 10-key pad.
•
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Managed workflow scheduling, data entry and
accuracy verification for large data projects.
•
Aug 2022 - Nov 2022
Fraud Intake Coordinator
Capital One - Las Vegas,
Nevada
Supported office staff and operational requirements with administrative tasks.
•
Organized paperwork such as charts and reports for office and patient needs.
•
Enhanced office productivity by handling high volume of callers per day.
•
Completed intake assessment forms and filed clients' charts.
•
Answered phone calls and provided new clients with required paperwork to initiate service.
•
Jul 2021 - Aug 2022
Billing Specialist
Cox Communications - Las
Vegas, NV
Developed community reputation through
commitment to customer satisfaction and strong client relationships.
•
Reached out to customers after completed sales to
suggest additional service or product purchases and inquire about needs or concerns.
•
Identified, researched and resolved billing variances to maintain system accuracy and currency.
•
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
•
Produced and mailed monthly statements to
customers and assisted with related requests for
information and clarification.
•
Entered invoices requiring payment and disbursed
amounts via check, electronic transfer or bank draft.
•
Used data entry skills to accurately document and
input statements.
•
Oct 2018 - Oct 2021
Bank Teller
Wells Fargo & Company
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
•
Educated customers on use of banking website and
mobile apps.
•
Checked amount details and fraud markers for
transaction papers such as checks and money orders.
•
Completed highly accurate, high-volume money
counts via both manual and machine-driven
approaches.
•
Completed special procedures for customers such as ordering new checks, stopping payments or
investigating identity theft.
•
Built and strengthened customer relationships by
leveraging excellent interpersonal and
communication skills.
•
Sep 2012 - May 2018
Head Cashier
Lowe's Home Improvement
Northwest
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
•
Mentored new sales associates to contribute to the store's positive culture.
•
Contacted customer to follow up on purchases,
suggest new merchandise and inform them about
promotions and upcoming events.
•
Investigated and resolved customer inquiries and
complaints in a timely and empathetic manner.
•
Handled daily heavy flow of paperwork and
cooperated with the accounting departments on
invoicing and shipping problems.
•
Developed and implemented robust training and
mentoring strategies.
•
Evaluated employee performance and made
recommendations for improvements.
•
Performed store opening, closing and shift-change
actions and kept accurate shift-change logs.
•
May 2017 - Apr 2018
Scale Operator
Republic Services
• Operated weigh scales and issued tickets.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
•
Worked with the management team to implement the
proper division of responsibilities.
•
Safely directed traffic and pedestrians around heavy construction machinery and debris.
•
Reported all accidents, damage and malfunctions
involving company equipment to management.
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Monitored all loaded and unloaded freight to assure safety and minimize risk of damage and dangerous
conditions.
•
Invoiced, collected monies due and settled accounts each day.
•
Verified hazardous material product descriptions and determined any discrepancies in the paperwork.
•
Aug 2015 - Nov 2015
Clerical Assistant
Nevada Early Intervention
Services
• Received and routed medical records.
• Input data into computer programs and filing systems.
• Audited records for accuracy.
• Received and processed medical records requests.
• Sorted materials and file according to guidelines. Reviewed charts and flag incomplete or inaccurate
information.
•
Processed patient admission and discharge
documentation.
•
• Adhered to all facility, company and legal guidelines. Responded to materials requests and retrieved
necessary information.
•
Created reports, correspondence and spreadsheets
with Microsoft Office programs.
•
• Maintained front office and scheduled visits.
Feb 2012 - Oct 2012
Auditor
Sam's Club
• Gathered, logged and monitored all shipping data. Took corrective action in the case of accidents and delays to minimize extra expenses.
•
• Monitored the workshop work flow for 12 employees. Operated a cash register for cash, check and credit card transactions with 100% accuracy.
•
Priced merchandise, stocked shelves and took
inventory of supplies.
•
Identified potential shoplifters and alerted
management.
•
Identified control gaps in processes, procedures and systems through in-depth research and assessment
and suggested methods for improvement.
•
Compiled general ledger entries on short schedule
with 100% accuracy.
•
Jan 2010 - Feb 2012
Customer Service Associate
Target
Operated a cash register for cash, check and credit card transactions with great accuracy.
•
Priced merchandise, stocked shelves and took
inventory of supplies.
•
Stocked and replenished merchandise according to
store merchandising layouts.
•
Handled all customer relations issues in a gracious manner and in accordance with company policies.
•
Helped large volume of customers every day with
positive attitude and focus on customer satisfaction.
•
Communicated with vendors regarding backorder
availability, future inventory and special orders.
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Provided information regarding charge accounts and loyalty programs.
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Feb 2008 - Nov 2009
Adset/Customer Service
Associate
Kohls
Operated a cash register for cash, check and credit card transactions.
•
Stocked and replenished merchandise according to
store merchandising layouts.
•
Priced merchandise, stocked shelves and took
inventory of supplies.
•
Alerted customers to upcoming sales events and
promotions.
•
Handled all customer relations issues in a gracious manner and in accordance with company policies.
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May 2022
Associate of Applied Science: Business And Managerial Economics College of Southern Nevada Las Vegas, NV
Jun 2008
High School Diploma
College of Southern Nevada Las Vegas, NV
EDUCATION
Contact this candidate