RADESHAM MOJUMDER

*** ****** *, **

Brooklyn, NY 11218

ad2cof@r.postjobfree.com

929-***-****

Experience

Icell Inc. (Cricket Wireless) Brooklyn, NY

Customer Service Manager March 2016 to June 2018

Answered customers' questions and addressed problems and complaints in person and via phone.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Helped customers select products that best fit their personal needs.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Processed shipments and maintained organized stock shelves.

Responded promptly and answered/resolved customer inquiries and complaints.

Trained and coached team members to deliver a high standard of customer service.

Met with other team managers to discuss possible improvements in customer service and company's products.

Routinely helped as many customers each day in a high-volume retail outlet.

Met monthly sales goals for months straight

Residential Aide Queens, NY

Children Community Services, Inc. December 2015 to March 2016

Completed all the necessary paper work and faxed them for the corporate office

Answered the phone and text from the supervisors

Opened the clients' rooms who need access to their place

Made hourly rounds on the family shelter

Performed room inspection for safety of the room

Wrote the incident reports if there are fight or conflict between workers and the clients

Put the food in the refrigerator and throughout the trash outside to the parking lot

Received the food delivery from the food company

Wrote all the activity in the log book details what is happening

Did the housekeeping for office and the clients' rooms

Administrative Assistant/Receptionist San Francisco, CA

Barnes & Reinholtz LLP July 2014 to March 2016

Supported twelve professionals in the SF office and several dozen in the LA office, to include law secretaries, paralegals and attorneys

Processed incoming mail and distribute accordingly to responsible colleagues

Answered phone, respond to incoming e-mails and phone messages

Scanned incoming mail and saved to client directory

Saved electronic attachments to client directory

Coded client ID and matter number for billing purposes and entry on Carpe Diem

Maintained daily, trial and deposition calendar(s) and distribute weekly for both LA / SF Offices

Retrieved upcoming calendar update via court website(s), if need be

Prepared conference room with refreshments for depositions/meetings

Backup to Office Manager when unavailable

Security Guard New York, NY

Omega Security Consultants, Inc. December 2013 to May 2014

Provided a warm greeting to all visitors and also held the door for people entering the building

Circulated among visitors, patrons, and employees to preserve order and protect property

Escorted the manager on duty downstairs to the safe in order to ensure the well-being and security of the manager and the money

Security Guard Staten Island, NY

ADM Security Services, L.L.C March 2013 to December 2013

Acknowledged all visitors and asked for appropriate documents in order to verify identity

Responded to alarms and other calls of distress within a timely manner

Checked customers' personal items if the Sensormatic Activation Machine alarm was triggered

Security Guard Staten Island, NY

On Guard Security and Protective Services NY August 2011 to October 2015

Acknowledged all visitors and asked for appropriate documents in order to verify identity

Actively prevented the passage of prohibited items into restricted areas

Circulated among visitors, patrons, and employees to preserve order and protect property

Education

B.S. in General Management Some courseware completed

Vaughn College of Aeronautics and Technology Flushing, NY

Certifications and Licenses

Security Guard

Additional Information

Financial Service Training

5 years of experience as a Security Guard for several corporate, residential and retail

Currently holds a 10-Hour OSHA certificate, 47-Hour Fire Armed Training, 8-Hour & 16-Hour Security Guard certificates, CPR, First Aid, and AED Training certificates, and a Metal Detector Training certificate

8 years of experience providing exceptional customer service along with administrative assistant

Exceptional communicative abilities, proficient in English and Bengali

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