Patient Services Representative
Resume:
IRMA D. AQUINO
** * ********* **.*, GIBBSBORO, NJ 08026
405-***-**** ad2cno@r.postjobfree.com
OBJECTIVE
To secure a position within an organization that will encourage career growth.
WORK OF EXPERIENCE
February 2021- Present Norman Regional Health System Oklahoma City, OK
Clerk(40 hr/week Full time)
Provides excellent service to patients and visitors and quality support to physicians and other clinical staff.
Registers patients, verifies and enters accurate information and collects patient payments.
Answers the telephone and intercom promptly, relaying information to the appropriate personnel.
Performs check in and out duties accurately and timely.
Makes appointments for visits and, if an emergency, informs a clinical employee or provider.
Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialists, home health etc.
Accurately enters patient demographics into the practice management system.
Responsible for receiving and/or dispatching incoming phone calls.
Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to the National Patient Safety Goals.
Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or the provider.
Manages large call volume while maintaining excellent telephone etiquette.
Organizes workflow to meet patient needs in a timely manner.
Knowledge of medical terminology and EMR experience.
Reports to Office Manager/ Supervisor.
August 2020- February 2021 Direct Orthopedic Care Oklahoma City, OK
Medical Assistant(40 hr/week Full time)
Performs a range of clerical tasks that help maintain organization and keep the facility they work in running efficiently.
Scheduling appointments, answering phone calls, fielding patients’ questions.
Taking patients’ medical history and filling and maintaining patient records.
Sending out referrals and orders to appropriate providers or facilities.
September 2019- August 2020 Direct Orthopedic Care Oklahoma City, OK
Clerk(40 hr/week Full time)
Provides excellent service to patients and visitors and quality support to physicians and other office staff.
clinic staff.Registers patients, verifies and enters accurate information, collects patient payments, answers multiple phone lines, schedules appointments, verifies insurance eligibility and benefits and performs various clerical duties.
Responsible for collecting and entering accurate patient information into the system.
Provides excellent service to patients and visitors.
Serves as the focal point to capture patient requests, complaints, concerns and inquiries.
Collects and submits patient payments.
Verifying insurance benefits and eligibility.
Responsible for answering phone calls and performs various clerical duties.
Obtaining past and present medical records from doctor’s offices and facilities.
Coordinates with the practice manager, providers and medical assistants to accomplish task on a day-to-day operations.
September 2016- September 2019 Norman Regional Health System. Oklahoma City, OK
Clerk(40 hr/week Full time)
Provides excellent service to patients and visitors and quality support to physicians and other clinical staff.
Registers patients, verifies and enters accurate information.
Collects patient payments.
Answers multiple phone lines.
Schedules appointments and performs various clerical duties.
June 2014- September 2016 Alpha Pain Management Oklahoma City, Ok
New Patient Coordinator(40 hr/week Full time)
Responsible for scheduling new patients.
Answering phone calls.
Scanning and indexing new patient referrals.
Obtain medical records from doctors’ offices.
Responsible for checking insurance eligibility.
August 2011- June 2014 Integris Family Care Moore, Ok
Patient Services Representative(40 hr/week Full time)
Responsible for answering telephones.
Taking concise messages, scanning and indexing information into the medical record.
Handling requests for medical records and basic scheduling.
Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.
March 2010 – August 2011 Neighborhood Wal-Mart Oklahoma City, Ok
Cashier/ Asst. Front End CSM(40 hr/week Full time)
Responsible for processing register transactions and schedule cashiers and ensure compliance with payroll budgets.
Be aware of all areas of possible loss due to theft, shoplifting, free bagging, fraud, and/or carelessness.
Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment. Help solve problems that affect the service, efficiency, and productivity of the front end.
Nov 2007- March 2010 Sam’s Club Midwest City, Ok
Cashier(40 hr/week Full time)
Responsible for acknowledging customers entering and exiting the store in a friendly manner.
Monitor customer lines and wait time, handling cash, checks and tax exempt slips.
Process register transactions (sales, returns, exchanges) accurately and efficiently.
Resolves customer problems efficiently and tactfully.
Support and comply with all Company, store and area policies and procedures.
June 2002 – July 2007 Angeles Elementary School Angeles City, Philippines
Teacher(40 hr/week Full time)
Responsible for teaching pre-schoolers all required subjects such as; English, Mathematics, Tagalog, and Science and Health.
Creating a lesson plan for each subject for every day, using creative and interactive skills.
Successfully delivering each lesson to the understanding of the students.
Effectively conducts parent teacher conferences for each grading period, discussing issues encountered and solutions for the improvement of each of the students.
Promoted after two years of pre-school teaching into the fourth grade program.
Position Highlights: Assisted in numerous local and national elections. Served as an examiner for Licensure Examination for Teachers. Received a number of certificates from seminars and workshops.
EDUCATION
1998 - 2002 Holy Angel University Bachelor of Science in Elementary Education Angeles City, Philippines
1994-1998 Special Science Class High School Graduate
Angeles City, Philippines
LANGUAGES
Fluent in English and Filipino
REFERENCES
Professional
Jane Pepito
DOC MVA Specialist
Dr. Krishna Vedala
NRHS Physician
Dr. LaRhonda Sims
NRHS Physician
Luvi Mendoza, BSBM, MBA
Archwell Practice Manager
Personal
Tiuwana Valentine
Advanced Medical Support Assistant
Hansom Wong
Ruya Realty
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