Leita Cotton

Lawrenceville, GA *****

ad2cm7@r.postjobfree.com

+1-470-***-****

Remote work

Authorized to work in the US for any employer

Work Experience

Call Center Scheduler

The Judge Group - Remote

February 2021 to November 2021

• Scheduled Covid-19 Vaccinations For Lifespan Hospital network located out of Rhode Island

• Average call lasting average 5-7 mins

• Handled high influx of calls average of 50-70 calls a day

• Maintained perfect attendance with no lateness.

• Handled patient information with confidentiality adhering to all HIPPA laws

• Maintained pleasant attitude with extreme professionalism and Customer Service. Leasing Specialist

Woodwaird Property Management - Remote

April 2018 to October 2020

• Showed and leased apartment homes in a mid-rise apartment complex with 150+units, maintaining 85% occupancy rate

• Handled 30+ incoming calls per day qualifying perspective residents,determining their needs, securing lease agreements.

• Handled tenant inquiries and concerns.

• Processed applications quickly and proficiently leading to more successful rentals

• Collected, accurately documented and deposited rent payments, security deposits and other rental fees

• move in/out property inspections

• Introduced improved system for maintaining,inspecting and staging model apartment units and market ready vacancies during height of COVID-19 pandemic. Billing Specialist II

World Class Distribution - Suwanee, GA

May 2014 to August 2016

Skills Used

•Interline Payables Processing Accounts Receivable •Processing Accounts Payable

•Processing Billing charges verification

•Maintain and track documents related to assigned loads to carriers and their agreed rates and fees to the customers.

• Complete the 3-way matching verification for payment process of invoices

•Review invoices and check requests Sort and match invoices and check requests

•Set invoices up for approval and payment

•Reconciliation of payments Resolve invoice discrepancies

•Correspond with vendors and respond to inquiries

•Excellent attention to detail

•meet important deadlines

•Work and complete tasks in a timely manner

• self starter work under minimal supervision.

Accomplishments

•Lead small team

•Implement a system that increased work production.

•created excel spreadsheets to effectively track cost impacts

• Mastered navigation and use of Truck mate software Returns Processor

Pro Therapy Supplies - Duluth, GA

August 2013 to January 2014

Skills Used

• Manage retail returns clerks productivity, efficiency and accuracy of all processes.

• Examine work for exactness, neatness and conformance to policies and procedures.

• Provided accurate product information

• Contacted manufacturers

• Enhanced product knowledge utilizing limited resources

• Maintained working knowledge of company policies and procedures

• Maintain harmony among workers and resolve grievances.

• Speak to customers and manufacturers concerning their return and place orders by telephone or mail as needed.

Accomplishments

• Maintained effective working relationship with manufacturers

• Expanded additional sales through innovative selling techniques

• Mastered navigation of Netsuite software,

• Successfully trained a productive team of clerks on returns procedures, policy guidelines and use of software

Customer Service Representative (Billing)

AT&T - Remote

February 2012 to March 2013

Skills Used

• Responsible for providing customer service support on products.

• Consistently and accurately document to databases as needed.

• Identify and deal with as appropriate, upgrade and retention opportunities.

• Profesional use of Citrix program

Accomplishments

• Resolved over 85% of billing inquiries, disputes, payments, change of service requests, and general technical inquiries by way of troubleshooting support.

• Consistently meet all delivery, technical, productivity, and procedure objectives. Appointment Scheduler

Renegade Success, LLC - Remote

August 2011 to February 2012

Skills Used

• Responsible for contacting prospects and scheduling appointments and maintain calendars and appointments of two to three agents.

• provided customer service support

• First person of contact

• Main support and contact for overseas prospects and accounts company Accomplishments

• Recognized for superb job performance and dependability.

• Introduced scheduling system that improved sales, clientele and exposure for the company Customer Service Representative

cambridge international - Cambridge, MD

April 2008 to May 2009

Skills Used

• Handled a high influx of inbound calls within a dynamic call center environment.

• Managed multiple priorities and maintained effective results in a quota driven workplace.

• Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.

• Responded to customer inquiries and requests and resolved issues efficiently and professionally.

• Exercised strong interpersonal communication skills with customers and department personnel.

• Accepted assignments with an open, cooperative, positive and team-oriented attitude.

• Utilized multiple call center support applications to efficiently assist customers and agents. Secretary/Receptionist

Allstate Insurance

January 2006 to January 2009

Skills Used

• Demonstrated great time management and multi-tasking abilities.

• Supported Agent and Account Manager with necessary clerical duties

• Scheduled and prepared meetings

• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

• Prepared and executed payment reminders and policy changes

• greeted clients with professional and welcoming attitude Education

Certification in Medical Assistant

Bryan University - Arizona

October 2022 to Present

Diploma in Medical Billing & Coding

Everest College-Phoenix - United States

February 2010 to November 2010

Certification in Business Technology

Blue Ridge Job corps - West Virginia

June 2004 to February 2005

High school diploma in General Studies

DELMAR HIGH SCHOOL - Delmar, MD

August 2000 to June 2004

Skills

• Customer Service

• Excel

• Microsoft Office

• Word Processing

• Typing (10+ years)

• Billing (2 years)

• Call Center (1 year)

• Scheduling (5 years)

• Data Entry

• Microsoft Outlook

• Citrix

• NetSuite

• Databases

• Help Desk

• Epic (1 year)

• DailPad (1 year)

• Operating Systems

• Active Directory

• Order fulfillment

• Administrative experience

• Front desk

• Communication skills

• Microsoft Excel

• Computer skills

• Microsoft Word

• Customer support

• E-commerce

• Supervising experience

• Microsoft Windows

• Documentation review

• 4G/LTE

• Typing

• 5G

• English

• Medical terminology

• Social media management

• Google Suite

Assessments

Remote fit — Expert

June 2021

Measures the traits that are important for successful remote workers Full results: Expert

Recruiting — Highly Proficient

May 2022

Managing the candidate sourcing and selection process Full results: Highly Proficient

Data entry: Attention to detail — Proficient

May 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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